Rainbow Six Extraction Dev Tracker

@dominus_q Sorry to hear you're also affected by this. We've reported this issue to the team for further investigation.

We don't have any news on a fix, but please keep an eye out for updates.

@l583 Gotcha, so it just freezes rather than disconnecting you? Could you record a video of this issue?

@l583 Thanks for letting us know you're also experiencing this issue! Were you able to give those troubleshooting steps a try? If so, please go ahead and create a ...

I'm glad to hear reinstalling your GPU drivers helped @L583! However, I'm sorry to hear about these crashes when pressing Alt + Tab. To confirm, were you able to completely the guides I had previously provided? Please keep me updated!

Hey there @oppcpython, thank you for getting in touch and sharing that thread. I understand that you have been experiencing issues with data centres, and you are not being assigned to the one you believe would be best for your connection. I have had a look into your case, and while, on the game, you cannot manually change datacenters, I want to assure you that this has been forwarded as feedback over to the development team so that they can be aware of what you have said. If any changes are made to data centres, updates will be posted over on our ...

Hey again @Shooter_Q-Veras, thank you for taking the time to share that video and answer my questions, I greatly appreciate it. The video seems to be working well, thanks! I have gone ahead and forwarded the information you have shared over to our development team so that they can take a closer look into the problem. Once we have more information available, it will be posted below. If you have any questions or run into any other issues, please do not hesitate to reach back out.

Hey there @Goose-AndDuck, thank you for taking the time to report this. I am sorry to hear that you got stuck interacting with the extract button and had to exit to the Main Menu. I have had a look into it from my end and I do not believe that this is something we have had reports on. Therefore, if you do come across this issue again, could you please provide a short video showing this in action? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if you would prefer, you could transfer the video to a PC usin...

Hey there everyone, we have an update to provide regarding issues when attempting to purchase items through the in-game store. I can confirm that the development team is aware of this, and they are currently hard at work investigating the problem. Further updates regarding this will be posted in our News and Announcements section. Thank you all for sharing the steps you have tried, and also for bringing it to our attention, we appreciate your patience whilst the team continue to look into it.

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Hey there @shooter_q-veras, thank you for taking the time to share that video, I appreciate it. This is something we will gladly investigate further. From reviewing the video, I am afraid it's hard to tell if the XP was indeed added or not, as we cannot tell what the XP was before starting the protocol. It would be greatly appreciated if you could share a video or some screenshots before starting the protocol. I would also just like to ask some more questions here for our investigation:

1. Does this happen often?
2. Are you able to reproduce this at all,...

Thanks for sharing this information @lil4_cl0ud! Would you please also confirm if you were able to try the connectivity troubleshooting article previously provided by Ubi-Gizmo?

Hey @l583, thanks for reaching out! Also, thank you for providing this information & steps you've tried. Please also verify your game files & try our general troubleshooting guide so we can narrow this down. For the general troubleshooting guide, you can exclude the steps you've already tried.

Hi @shooter_q-veras, welcome to the Rainbow 6 Extraction Discussions! Sorry to hear you've encountered this as well, however, thank you for reaching out to us. Could you please confirm if you're able to upload the video to YouTube as an unlisted video, & sending a link here? Please keep me updated!

Hey there @lex_47, I am glad to hear that this issue has been resolved. Thank you for taking the time to share that image. If you have any questions or run into any other issues in the future, please do not hesitate to reach back out.

Hey guys, I am sorry to hear that more of you have been experiencing issues placing orders within the in-game shop. If you are still experiencing issues, can you please go through this connectivity troubleshooting article for me?  I have just looked into it from my end, and I can confirm that all of our Rainbow Six Extraction servers are running as intended. The steps included in the article will ensure that your connection is optimal to our servers.

If you have exhausted those troubleshooting steps, but are still experiencing issues with the in-game shop, can you please elaborate further and share the following information for me:
...

@yeeterman123456 Hey! Sorry to hear that your game is getting stuck when choosing an operator.

In order to troubleshoot this, please try the steps here.

Should the issue continue after this please let us know and we will investigate further.

Thank you.

Hello, @lishkoistcool! I am sorry to hear that you are encountering this issue. I noticed you have the Epic version of the game, when you are launching the game are you launching it from Ubisoft Connect or the Epic games launcher?

Also, please try to run both Epic and Ubisoft as administrator along with verifying your game files. Please also ensure your...

@doritobanditz Thanks for giving that a try and hello, @kai2275! Could you please also try to change your Ubisoft Connect password? Sometimes a password reset will help resolve these issues.

@donotdothis Thanks so much for the update! I hope you have a happy rest of your day in the meantime.

Greetings to the forums, @doritobanditz! Sorry for the trouble you are having right now. What error message are you currently receiving, and are you initially accessing Rainbow Six Extraction on the Ubisoft Connect launcher? If so, please make sure that your launcher is also set to run Administrator Rights. I ...

Hey there @abdu266, thank you for taking the time to get in touch and I am sorry to hear that you cannot find your full copy of Rainbow Six Extraction. In the future, can you please consider creating your own thread if there isn't something active already regarding what you have mentioned? Updating older threads raises forum traffic and clutter unnecessarily and moves more active threads down the page.

That said could you please let me know what platform you are trying to play the game on? If you are on PC, it is important to note that in some cases, there can be small del...