Rainbow Six Extraction Dev Tracker

Hey there @nod_kuugen, thank you for taking the time to share that video, I want to apologise for the delay. I can confirm that the development team are currently looking into it. I have also forwarded the video over to them to assist with their investigation. Once we have further updates to provide, we will update here and let you know. If you have any questions or run into any other issues, please do not hesitate to reach back out.

Hey there @epicminer71, thank you for taking the time to share your findings, I greatly appreciate it!

Hey there @sylar, thank you for getting in touch.I am sorry to hear that you have been experiencing issues with the Maelstrom protocol. We recently experienced issues with our services, and I believe this may have had an impact on those stats and results. As these online service issues have been resolved, could you please check again to see if everything is up to date? If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey @babuidutta01, @xAngryDevil, @Antarusom and ...

Hey there @mczko_0, thank you for getting in touch. I am sorry to hear that you are receiving a game key error when attempting to launch your game. Can you please elaborate further on the error message you receive?

If your issue is related to transferring the game, I can confirm that in some cases, we can transfer ownership between your PC accounts - this is because the activation is linked to Ubisoft accounts.

Do not hesitate to contact us...

Hey there @nod_kuugen, thank you for taking the time to get in touch and I am sorry to hear that you have been experiencing difficulties unlocking the Defused achievement. We recently experienced issues with our services, and I believe this may have had an impact on unlocking that achievement. As these have been resolved, could you please check again to see if that achievement has been unlocked?

Thank you for also taking the time to share that translation error, I will gladly forward it over to the development teams so that they can take a close...

Hey everyone, I am sorry to hear that you are unable to launch Rainbow Six Extraction. We're currently aware of the issues affecting multiple games including Extraction, as well as our Ubisoft Forums and various services. These services should now be recovering but we are continuing to work on a full resolution. We can only ask for your patience at this time and I want to apologise for the inconvenience caused. If anyone has any questions or runs into any other issues, please do not hesitate to let me know.

@Zeronozero - at the moment, we can only provide support on this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help investigate this further. Alternatively, you are welcome ...

Hey there @ipotat, I am sorry to hear that you are missing some operators on Rainbow Six Extraction. Could you please run through the connectivity troubleshooting in this article and ensure you have completed all the steps? I am asking this because we must ensure your connections are optimal to our game servers.

Can you please also let me know which operators you are missing?
Any screenshots displaying the before and after of ow...

Hey @lyon-cz,

Thank you for taking your time out to update us.

So we can see exactly what you see and get a full understanding would it be at all possible to share a link to a video using a third party video sharing website of your choosing?

Many thanks

Hello there @nod_kuugen! Welcome to the forums

I'm sorry to hear that you're having trouble completing the "Job Done" weekly challenge. If you haven't already, I would recommend that you first try ...

Hello there @dixbfloppin2013! Welcome to the forums

I'm sorry to hear that you disconnected following a Juliet error code. Please note that the Player Support team is unable to alter any progress made on an account, so we would be unable to add any lost EXP or restore any MIA Operators.

If you haven't already, I would recommend that you try some ...

Hello there @ItzCrash! Welcome to the forums

I'm sorry to hear that your XP hasn't been tracking correctly. If you haven't already, I'd recommend that you try these basic connectivity troubleshooting steps to ensure that your connection to the servers is in optimal condition.

If your XP still is...

Hello there @MyKillY! Welcome to the forums

I'm sorry to hear you're encountering long queuing times. If you haven't already, I'd recommend that you try these basic connectivity troubleshooting steps for your platform, as this will help to ensure that your conn...

@enragedpostman I am sorry to hear that this has occurred again! Would you be able to provide me with a video clip showing you complete a Assignment or Crisis incursion missions and earn over 30,000XP and then include that the trophy did not further unlock?

@dario_thebro Hello! I am sorry to hear that you lost connection during a difficult mission. Did you notice any error messages that occurred when you lost connection? Also, please share with me the platform you were using to play Extraction when you lost connection. Thanks!

Thanks @epicminer71. Whilst we wait and see if @Lyon-CZ can reply with their GPU and monitor model, have you tried what they also mentioned, to see if it only happens when pla...

Hello @happyjai093,

At the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to post in English, we will be happy to help you here with any issues you may have encountered or questions you may have.

Alternatively, you are also welcome to create a support case on our Ubisoft Support website, for further help in your preferred language if you would prefer > ...

Hello @x-joker-18 thank you for your post about this purchase.

Are you able to upload a short 1-minute video clip of you trying to redeem your Ubisoft Connect units, for us to be able to view also and pass it on to our Connect team?

If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay, using the Windows and G key, then select the capture/record option. You can then upload this to a website such as Youtube/Imgur/Twitter and post the URL link to view.

Xbox and PlayStation consoles should give you an option to record a clip using the share button on your controller, then your console will ask if you would like to upload this to YouTube or Twitter, where you can then share the UR...

Hello @niehadesiak I am sorry to hear you have received a ban.

For any issues related to permanent bans, we ask that you contact us through our support channels privately, as we are unable to discuss this over forums.

You can appeal your permanent ban through a support ticket, but please make sure to submit as much information as you can, as you can only appeal a ban once.

Please send us a private message through one of these links with your Ubisoft username and name of the game you have been banned from, so that we may help you with your account more efficiently > 

Twitter Support -  ...

Hello @monoisep sorry to hear you are unable to launch the game.

Can you let me know what platform you purchased the game from, or if you are a game pass subscriber? We know game pass subscribers can have trouble launching the game a second time, if their subscription ran out, then afterward you signed up for game pass a 2nd time?

If you are not a game pass subscriber, would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for the issue you are having and covers permissions, hardware, software, and corrupt files, that could potentially cause this >
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