Rainbow Six Extraction Dev Tracker

Hey there @ollywalk !

Thanks for reaching out to us about this.

Would you be able to provide a short video showing that the drone doesn't scan, please ? It would help us understand visualise the situation, and we will be able to try to recreate it on our end.

Hey there @jabba-em

I'm sorry to hear you're experiencing crashes when playing the game.

Did you notice any action that you do every time right before the crash ? Do you have any error message on screen when it occurs ?

Hey @goose-andduck,

You are more than welcome,

If ever there is anything else we can help with, just let us know as we are happy to help.

Hey @notadoubleagent,

Sorry to hear that you have been having trouble accessing Extraction using your game pass and have also had difficulty contacting us via our website.

It is great to hear that you have been able to reach out via Twitter despite you not yet receiving a response. Can I just check whether you have now received a response as a case should be open when you contact us directly in this way.

Many thanks

Hey @thegood-ttb,

Sorry to hear that you are not receiving the sms.

If you haven't already I would recommend to contact us directly as Ubi-Gizmo advised, here we will be able to investigate further.

We can also be contacted using ...

Hey @san1127,

Sorry to hear that you encountered this in game.

The development team has been made aware of this issue and they are currently investigating it. Once additional information becomes available, it will be posted in the game's official forum...

Hey there @goose-andduck, thank you for taking the time to elaborate on this further. If possible could you please share some short clips demonstrating the difference in the reinforcing animation? I will gladly add this to our Feedback report. If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey there everyone, I am sorry to hear that a lot of you have been experiencing problems adding a phone number to your Ubisoft accounts for Rainbow Six Extraction. If you are still experiencing problems but you have not yet created a live chat with one of our specialists, could you please reach out, create a case and start one? We will then look into a possible solution.

It is important to note that chats are only available from 9:30 am - 2:30 am ET, seven days a week. 

For instructions on creating a chat, we have an ...

Hey there @goose-andduck, thank you for getting in touch and sharing these screenshots, I understand that you would like to see hair displayed on IQs headgear. I have gone ahead and forwarded the information you have shared over to our development team so that they can take a closer look into it. If any future changes are to be made to the game regarding your report, it will be shared over in our ...

Hey there @TheGood-TTB, thank you for getting in touch. I understand that you have been trying to set up your phone number on your Ubisoft account. I also understand that it has been a few days since this post was created. If you are still experiencing issues adding your phone number to your Ubisoft account, please do not hesitate to reach out and create a case.

More details about our SMS service can be viewed in this support ...

Hey there @homerbutblack, thank you for taking the time to get in touch. I am sorry to hear that you have experienced some crashing while trying to play Rainbow Six Extraction. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues. I understand you have already performed several actions such as disabling your Nvidia card which has helped with your problem, but we must c...

Hey there @PharaohRisingXB, thank you for taking the time to get in touch. I am sorry to hear that there seems to be a visual issue regarding a new Esports pack. For clarity, am I correct in thinking this is regarding Rainbow Six Siege? As it seems you may have posted on the wrong subforum, as this is for Rainbow Six Extraction. If you can confirm this for me, I will gladly move the topic for you. Additionally, could you please share some uncropped screenshots displaying the difference in the preview and bio?

If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey there @mcawesomept, I am sorry to hear that you still do not have the headgear after playing for many hours. As mentioned in my previous reply I have reached out to our teams to take a closer look into it. I am afraid we do not have any updates to share at the moment.  Any further updates will be posted over on our ...

Hey there @swatspy, thank you for getting back to us. I am sorry to hear that you're unable to claim the Rainbow Six Extraction Fan Kit reward. As kindly mentioned by my colleague above, our teams are aware of this issue and they are currently investigating the problem. We additionally have a potential workaround: Please try claiming the reward via an incognito browser window on the Ubisoft Connect website ...

Hey there @dinothefreak, thank you for getting in touch. I am sorry to hear that you have been experiencing issues with your account links on Xbox. I understand that you have two different Ubisoft accounts, and you would like to re-link your Xbox account. I want to assure you that this is something we will gladly take a closer look into from our end. Could you please reach out through our support website and ...

Hello, @winnie441155! I am sorry to hear that you are having an issue with the audio in Rainbow Six Extraction. To upload the video here, please upload the clip to YouTube as an unlisted video and then you can provide me with the link here!

Also, please try this general troubleshooting guide along with verifying your game files...

@alphadeno-swu Hey there, welcome to Discussions! I'm sorry to hear you've had trouble launching the game due to this issue.

It sounds like you may need to update your GPU drivers. If the issue persists after updating those drivers, I recommend running through the steps in our ...

@Lyon-CZ Understood. I can confirm that this information has been shared with the team, and they know this is just affecting the headgear from that set.

@LateNiteDelight Sorry to hear you're also experiencing this. Please keep an eye out for updates, and let us know if anything changes in the meantime.

@supremeseven Hey there, sorry to hear about this ban. We can't submit an appeal through Discussions, but I see you have an open support case to discuss this further. Please continue communication through that ticket in order to request an appeal.

Hi @pingpiing15, welcome to Discussions! I'm sorry to see you had trouble with your Ubisoft Connect rewards.

Could you confirm exactly which rewards you're unable to redeem? The team is currently looking into an issue with the Fan Kit reward, but if this is affecting other rewards it may be a different issue.