Hey @Spoombles and welcome to our forums!
I'm sorry to hear about you game crashing and banning you. Do you remember what was the exact error you received? If it ever happens again, please take a screenshot if possible and send it our way, it will greatly help in our investigation 
Our team is constantly working to improve the online experience, but in the meantime please also try completing all the steps in our ...
Hi @Qzdexi-Dev and thanks for reaching out!
I'm sorry to hear about your skins missing. Are you playing on multiple platforms? When was the last time you remember having the skins and when did you notice them missing?
Hey everyone and thank you for reporting this, as well as screenshots attached!
I'm sorry to hear that you've all experienced this issue in the game. Our team is already investigating this issues - as soon as we have more details for you, we'll post them here on the forums, as well as in the patch notes on the game's website, thanks!
Hi @HrvthLszlo and welcome to the forums!
The scenario you mentioned can indeed lead to an authentication error. If you purchased the game and used a new email to create a new Ubisoft account, after launching the game from Steam it will still seek to connect with the original account.
If you don't have access to the previous account, please contact us through one of our support channels, so that we can take a closer look at your account and help:
Support site: ...
Hey there @yougameoff and thanks for reaching out!
As we can only offer English support here at the moment, could you please translate your post into English so we can see how we can best help?
Otherwise, you're more than welcome to open a ticket through our ...
Hey @KickDoe_Camo @Avocadmeow and ...
Read moreHey @Geiderman and welcome to the forums!
I'm sorry to hear you're also experiencing this issue. In order to minimise those issues, please make sure that you've completed all the steps in our troubleshooting guide - it will help eliminate the...
Hey there @Daniel_Dragon0 and thanks for reaching out!
As we can only offer English support here at the moment, could you please translate your post into English so we can see how we can best help?
Otherwise, you're more than welcome to open a ticket through our ...
Hi @ilici7ana and welcome to our forums!
Your progression is tied to your Ubisoft account, so if you previously linked your PSN account to another Ubisoft account, the progress will be synced there. So please make sure you've got the right account linked on your profile settings page
Hey @ShapeShifter_ and thank you for reporting this!
I'm sorry to hear that you've encountered this situation in your game. Our team is constantly trying to improve the game experience and ensure it is stable, however sometimes issues like that might still happen.
We are unfortunately unable to lift temporary bans, as they are handled automatically by our system, but I'll pass the feedback to our team to help them improve it, thanks!
Hey @new_HUD_so_bad and thanks for for providing more tips!
Hey @r6npc2022 - was it a one time occurence, or does it happen every time you click the button? Is there an error message?
Hi @A_Razwan and thanks you for the screenshots!
I'm sorry to hear that you've encountered this in your game. We have already made our production team aware of this issue and they are working to resolve it.
As soon as we have updates on this, we'll post them here on forums and in the patch notes, thanks!
Hey @CTHoop1220 and thanks for reaching out!
I'm sorry to hear you're encountering these issues. It is important to link your Playstation account to the same Ubisoft account you used for your Steam games - otherwise the progress won't sync up correctly.
If you have any further issues with syncing your profile, feel free to reach out to our support team through on of the available channels, they will be able to take a closer look at your account and help further:
Support site: ...
Hello @Luv_hoob and welcome to the forums!
I'm sorry to hear that you had issues when joining the game. It's possible that they were caused by a maintenance happening around the same time. Have you managed to access the game now?
Let us know and if you're experiencing further issues, please also send us a screenshot here showing the error you're facing, thanks!
Hey @Stitches-gtr and thanks for sharing this!
I'm sorry to hear that you were banned from the session. Sometimes, if a sudden crash or disconnection happens, it might cause abandoning the match and receiving a temporary pentalty. Unfortunately, our team cannot lift them, as they are handled automatically by the system, and are lifted after they expire.
Hopefully, you are able to jump back in the action now, that your ban expired! Let us know if you have any further issues, or any other questions!
Hey @Re_Reset and welcome to our forums!
I'm sorry to hear about your issues with the Battle Pass. We've received reports of tokens being delayed while progressing in the Battle Pass and our team is currently investigating this issue. Once we have updates on this, we'll post them on forums and/or in the patch notes.
In the meantime, please try restarting the game or completing another match to see if the tokens sync up correctly, thanks!
Hey @LeRealHtX and thanks for sharing this!
Sometimes it might take up to 48h to receive the eligible rewards. The charm should be with you now though - let us know if you managed to receive it, thanks!
Hi @guarana61 and welcome to our Siege forums!
I'm sorry to hear that you've received a penalty because your game crashed. Unfortunately, we are unable to lift temporary bans, as these are handled automatically by our system. However, it should be lifter by now, so I hope you are back in action!
Let us know if the issue is still happening or if you have any other questions, thanks!
Hey @SDProGamer and welcome to our forums!
I'm sorry to hear about issues with redeeming your charm. Sometimes it might take up to 48h to receive your rewards, but if your still missing it as of today, let us know, so that we can investigate it further, thanks
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