Hello @Napalmdodo,
Thanks for reaching out and I'm sorry to hear about your experience.
When you mentioned that your account was reset, can you please provide us with more details, so we can have a look? Do you mean that your loadout was reset, or is it something else, by any chance?
Many thanks and if you have any additional questions, please let us know.
Hello @User10495456436,
Thanks for reaching out and I'm sorry to hear that you are unable to connect.
Can you please perform all of the troubleshooting steps listed in this article? This will ensure that your connection to our services is optimal.
Many thanks and if you have any additional questions, please let us know.
Hello @Aspirin_0999 and @Benno_yyy,
Thanks for reaching out and I'm sorry to hear about your experience.
I can see that a fix has been deployed on Decembe...
Hello @ganzenf
Thanks for reaching out and I'm sorry to hear that you are unable to start matchmaking.
Can you please perform all of the troubleshooting steps listed in this article? This will ensure that your connection to our services is optimal.
Many ...
Hello @ganzenf,
Thanks for reaching out and I'm sorry to hear that you are unable to start matchmaking.
Can you please perform all of the troubleshooting steps listed in this article? This will ensure that your connection to our services is optimal.
Many ...
Hello @Ananisiliyorum,
Thanks for reaching out and I'm sorry to hear that you are unable to start your game.
Can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts.
Many thanks and if you have...
Hello @uchihayasar,
Thanks for reaching out and I'm sorry to hear that you are unable to start your matchmaking.
Can you please perform all of the troubleshooting steps listed in this article? This will ensure that your connection to our services is optimal.
...
Hello @L0ky69,
Thanks for reaching out and I'm sorry to hear about your experience.
I can see that your case has been forwarded to the responsible team and you should receive a reply soon. Apologies for the delay.
If you have any additional questions, please let us know.
Hello @verdesz and @Ka1seR-VP,
Thank you for sharing updates with us - I'm really sorry to hear about your experience.
I can see that this issue is currently...
Hello @AkiGonzu,
Thank you for the update!
I just checked and I can see that you already received a reply to your case. If you're still experiencing this issue, feel free to update your case, so our team can investigate it further.
If you have any additional questions, please let us know.
Hello @livinginthedeep,
Thanks for reaching out and I'm sorry to hear about your experience.
I can see that the fix for this issue has been deployed on December 16 - can you please confirm if you're still experiencing this, by any chance? If so, can you please provide us with a few screenshots, so we can have a look?
Last, but not least, as a friendly request - please do not open multiple cases, as it might slow our team's reply - rest assured, each case is being investigated individually, and in some scenarios a reply can take longer (and I'd li...
Hello @Twilightz,
Thanks for reaching out and I'm sorry to hear about your experience.
I just checked your case and I can see that it's been redirected to the responsible team, and you should receive a reply soon. Apologies for the delay.
If you have any additional questions, please let us know.
Hello @Bakemono-ZKC,
Thank you for sharing this with us and I'm sorry to hear about your experience.
Can I kindly ask you to provide us with a screenshot of this occurring, so I can forward it to the development team to re-open the investigation?
Many thanks and if you have any additional questions, please let us know.
Hello @CTHoop1220,
Thank you for the update and I'm sorry to hear about your experience.
I can see that this issue has been already reported and it's currently being investigated. Once we have an update, we will let everyone know through the patch notes.
Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.
Hello @ILuvThiccButt
Thanks for reaching out and I'm sorry to hear about your experience.
I can see that this issue has been already reported to the development team and it's currently being investigated. Once we have an update, we will let everyone know through the patch notes.
Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.
Hello everyone,
Thank you for your updates and I'm sorry to hear about your experience.
I can see that this issue is currently being investigated and as soon as we have an update, we will let everyone know through the patch notes and these forums.
Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.
Hello @Qzdexi-Dev,
Thank you for the update and I'm sorry to hear about your experience.
I can see that the issue regarding items migration following Y7S4 update has been already reported to the development team and it's currently being investigated.
Once we have an update, we will let everyone know through the patch notes and these forums.
Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.
Hello @Stitches-gtr,
No worries, our team is always happy to assist!
Have a good day too! 
Hello @Vampyre26,
Thank you for the update and I'm sorry to hear that you are still experiencing this issue following the hotfix deployment.
Can you please provide us with a few screenshots of this occurring, so we can re-open the investigation?
Many thanks and if you have any additional questions, please let us know.
Hello @Vampyre26,
Thanks for reaching out and I'm sorry to hear about your experience.
Can you please provide us with a few screenshots of this occurring, so we can investigate it further for you?
Many thanks and if you have any additional questions, please let us know.
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