Rainbow Six Siege

Rainbow Six Siege Dev Tracker




01 Jun

Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for getting in contact, I have checked the account used to post here and can see there does not appear to be a Twitch account linked with this which is probably causing the error message you are receiving.

So we can get this looked into, could you please attempt to manually link your Twitch account as advised in this FAQ and then contact us directly via Twitter or our ... Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for getting in contact, while I would not be able to discuss specific details on this open forum, I have had a quick check of the account used to post here and can see there does not appear to be a Twitch account linked with this which is probably causing the error message you are receiving.

So we can get this looked into, could you please attempt to manually link your Twitch account as advised in this FAQ and then contact us directly via ... Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Hi there, sorry you are experiencing this issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

Generating a DirectX Diagnostic Report
... Read more
Comment
    UbiKoality on Support Forums - Thread - Direct
Hey BenJonesyyy and bigguy432! I'm very sorry to hear that you both were having trouble with the online services for Rainbow Six Siege. If this is still an issue at this time, I'd suggest going through the connectivity troubleshooting guide relevant to your platform in full.

PS4
... Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Hi there, sorry you are experiencing these connection issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our connectivity troubleshooting steps as outlined here.

If you have any problems completing these steps or still experience these connection issues, please feel free to contact us with further details of your network settings and an image showing these steps completer as advised at the bottom of the above FAQ.
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for getting in contact and sorry to hear you have experienced this issue in game, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you continue to experience these performance / connection issues, please feel free to contact us with further details and we can look into the cause of this further.
Comment
    UbiMorning on Support Forums - Thread - Direct
Moving to Player Support!
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for getting in contact, we have been made aware aware that some software may interfere with the Uplay PC overlay.

One way to solve this is to disable all background applications while you are playing a game with Uplay PC. You can find an FAQ that shows you how to do this here.

Also, if you use MSI Afterburner, please try the following:

- Make sure your version of RivaTuner Statistic Server is up to date.
- In the RivaTuner Statistic Server settings, set Custom Direct3D Support to enabled for Uplay enabled games.
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Sorry to hear you did not receive this in game content. So we can get this looked into, please feel free to contact us with your account details and an image showing the proof of purchase for this product.

You can currently contact us via our Twitter account or our support website as advis... Read more

31 May

Comment
    UbiMorning on Support Forums - Thread - Direct
Moving to Player Support! What platform do you play Siege on?
Comment
    UbiMorning on Support Forums - Thread - Direct
Moving to Player Support for further assistance.

30 May

Comment
    UbiShoreman on Support Forums - Thread - Direct
Folks, the most you can do is get in touch with support. If the Support site I linked in my earlier post didn't work, you can also check out our support Facebook or Twitter accounts.
Comment
    UbiMorning on Support Forums - Thread - Direct
Moving this to Player Support!
Comment
    UbiShoreman on Support Forums - Thread - Direct
Hey Epic, how frequently would you say that you experience this?

28 May

Comment
    Ubi-Baron on Support Forums - Thread - Direct
Hi Ovar.,

Thank you for contacting us, we're sorry to hear that's been your experience.

Just to confirm, is this for pro events such as The Invitational? Does it still track your watch time, but not give you the reward?

One thing we always advise, before an event, if ensuring that drops are still activated via the site here.

27 May

Comment
    UbiShoreman on Support Forums - Thread - Direct
Hey Eggster, a reminder that we don not allow naming and shaming on posts, and to please reports the players names through here. We also touched on our response to DDoS attacks in our Top Issues blog last month, and released a follow up about ... Read more
Comment
    UbiShoreman on Support Forums - Thread - Direct
Hey bsbhdr! Vulkan is still in its testing phase right now, so I have heard some users having odd issues here and there. Is this a newly cropped up issues, or has it been consistent for the entire time you've used Vulkan?
Comment
    UbiShoreman on Support Forums - Thread - Direct
Moving this to player support!

26 May

Comment
    Ubi-Baron on Support Forums - Thread - Direct
Hi EllieS_06,

Thank you for contacting us.

We're sorry to hear that you didn't receive your R6 Credits. There can be a delay with In-Game purchases not being received, but these will usually arrive within 24 hours.

If the R6 Credits have not been received after this point, then to help us look into this, please speak with the Support team through one of the channels below:
Read more
Comment
    Ubi-Baron on Support Forums - Thread - Direct
Greetings!

Unfortunately we're only able to assist in English through the forums here.

If you can provide a translation of this message we can take a look into that for you, or alternatively you may receive assistance from another player or speak with our language specific support through the site here

Thank you