Rainbow Six Siege Dev Tracker

Hello there,

Sorry to hear you both are not received the skin for completing Article 5.

Could you go to the IQ's loadout and look for the skin in the Aug A2. If not there, can you screenshot that menu?

Thanks!

Hello Capsofian, welcome to the forums!

Sorry to hear that. Please contact our support team through our Support Site to investigate the ban.

Hello Selimcan1237, welcome to the forums!

We can only offer support in English, French and German at the moment.
Can you please translate your issue or contact us on the support website so we can provide you support in your native language? Many thanks!

Thank you for the update!

I checked your case and I noticed that you received the first reply already. Our team will investigate this issue further and soon you will receive another reply from the Agent. Additionally, you can check the status of your case through our support website (it's actually updated, which means that the case is still ongoing).

Once your case is resolved, we will get in touch with you ASAP.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know. We will be more than happy to assist!

Originally Posted by VsnPuggy
https://drive.google.com/file/d/1CIz...w?usp=drivesdk

Thanks for the update! Unfortunately, I am unable to access your google drive, as of its privacy settings. Can you please provide us with a screenshot here by pressing the image button above the texting area? Many thanks!

Thanks for getting in contact, if you are having issues with making in-game purchases via your Steam version of the game, please follow the steps below:

- Go to Steam > Settings > In-Game tab.
- Make sure "Enable Steam Overlay while in-game" is ticked.
- Go to your Steam Library.
- Right click on the game and select Properties.
- In the General tab, make sure "Enable Steam Overlay while in-game" is ticked.

You may also need to clear your browser cache in Steam. To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

If you still encounter issues after trying these steps, please feel free to contact us directly via ... Read more

Hi there, sorry you are experiencing this issue, our game team is aware of this and working to get this resolved.

In the meantime, could I suggest that you have attempted our connectivity troubleshooting steps as we have had reports that this resolved the issue for most players.

You may also wish to directly contact your internet service provider to see if they have made any recent changes to your service or line work in your area.

In the meantime, if you have any problems completing these steps or still experience these connection issues, please feel free to let us know.

Thanks for getting in contact and providing this additional information.

So we can get this looked into, would you be able to confirm whether both accounts are launching Rainbow Six : Siege from the same launcher client.?

Also, while this should not affect matchmaking, would you be able to confirm if these are both the same edition of the game.?

Lastly, please feel free to contact our support teams directly with as much information as possible including system and network files if possible.

You can find more details on how to submit this information in this FAQ, but if you require further assistance doing this... Read more

Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.

Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.

Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.

Thanks for getting in contact and sorry to hear you received this temporary suspension due to a connection issue.

I will certainly forward your feedback to our game team for further review, but in the meantime could I recommend working through our connectivity troubleshooting as we have had many reports that this helps provide an improved service.

Sorry to hear you have experienced this in game, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these. I understand this may not be the response you were hoping for but at this time you will need to wait out the duration of this account sanction.

While we hope you do not experience this again, if you feel you have been matched with another player using an exploit or wish to provide reports of any further harassment, please feel free to contact us by using the steps outlined in this FAQ.

Hi there, thanks for getting in contact and thanks for your query.

To confirm, a players "ping" is generally based on their location in comparison to the game servers themselves. As such, playing games with a friend in another region will often cause one of you to experience higher ping as you are describing.

While i will certainly forward your feedback for further review, there isn't really a workaround to improve your ping while playing on a different regional server.

You may however wish to work through our connectivity troubleshooting to improve your basic connections performance, you can also find furth... Read more

Hi there, sorry you are experiencing these connection issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our connectivity troubleshooting steps as outlined here.

If you have any problems completing these steps or still experience these connection issues, please feel free to contact us with further details of your network settings and an image showing these steps completer as advised at the bottom of the above FAQ.

I'm extremely sorry to hear that this issue is still happening for you all! This issue has been reported to the development team and they are actively investigating it further. I appreciate your patience as they look more into this for a solution!

Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.

Thanks for providing this feedback, we appreciate you wishing to provide this report regarding inappropriate behaviors in game, however we do not allow "shaming" other players on these forums.

While we hope you do not experience this again, please feel free to report any players to us using the steps outlined in the FAQ.

Please note, Ubisoft Support team takes no part in the account sanction process and are not able to discuss any action which may take place on another players account, but please rest assured we forward all player reports to our specialist team for through investigation.

In the meantime, if you would like to provide any additional feedback or have any further quer... Read more

Flinds, have you tried reaching out to our team at support.ubi.com about this?

Mukoopa, I would suggest reaching out to our team at ... Read more

Hello! My apologies for this inconvenience. If you're still having trouble updating your username at this time, please go through the steps in our web browser troubleshooting guide. Then, if that does not help, feel free to contact our support team at support.ubi.com or on... Read more