Rainbow Six Siege Dev Tracker

Hello Swifty__! I greatly appreciate you taking the time to compile this evidence to get these players reported. I'm sure this was incredibly annoying to encounter in-game, and I truly apologize for any frustration that may have been caused! It means a lot that you're wanting to help improve the community and overall experience for other players. Please be sure to report these players in-game and to the team at ... Read more

Hey there, Y.azan! Thank you for recording and submitting this video. I deeply apologize for any frustration that this player caused you in Rainbow Six Siege! Please be sure to submit this video and your report at support.ubi.com for further investigation. Thank you!

Hey KntckyFrdClutch! My apologies for any inconvenience that may have been caused by this FPS difference. Rainbow Six Siege is optimized to run at 60 FPS, so I'm glad to hear that both accounts are meeting that at least. While we cannot provide full support for running the game past what it is optimized to run at, perhaps you could try verifying the game's cache to see if that makes any differences!

Originally Posted by Confident.404
Thank you for your help.

10701544 (case number)

Great, thank you!

I can see a support agent has already beat me to! They reviewed your case and sent you an in-depth email.

Please check that whenever you can and follow the steps

Originally Posted by GR1FF1NZ.
I ha...

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Originally Posted by SaviorAngel666
I tried all the methods you provided, the result is the same, I tried another modem, I get the same error, other games are running smoothly, I knew that I could connect without problems before the update came, I want you to solve this problem

I appreciate that you were able to connect beforehand, however there's no way of knowing why you're unable to connect without investigating further.

Could you please provide the answers to the above questions?

Originally Posted by BiFESs.
i had the same problem, and i fixed it!
So lets start,
Frist go to:
Documents/My Games/Rainbow Six/)/gamesettings.ini ---> DELETE "gamesettings.ini" if you don't see it make sure it isn't hidden.
Second go to:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay) ---> Select all Save Files and Copy
After go to:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 (Steam) ---> and paste the Save Files and DELETE the save file with name "Upload"

Quite an unusual workaround but I'm happy to read that fixed it for you, and you also helped ... Read more

Hey, I'm sorry to read you're experiencing connectivity issues.

We are not yet aware of any connectivity issues on our side with the most recent update, so it's best we begin with troubleshooting as normal.

First of all, here is the support article for your error: https://support.ubisoft.com/en-GB/faqs/000027319/

Are you able to play the game at all, or do you see this the moment you launch the game?

If you click on the settings icon at the top-right corner of the main menu, what is your data centre and NAT?

Hey! I'm sorry for the inconvenience, I know it must be frustrating when this happens.

We are aware of an issue where players disconnect and are unable to reconnect, as the reconnect button is not working as intended.

I don't have any more information at this time. Our dev team are investigating the cause, so we can implement a fix.

Apologies for the inconvenience once again!

This error is quite generic and essentially means that you've lost connection to the R6 servers.

If the issue remains and there is no current outage, please follow this support article: https://support.ubisoft.com/en-GB/faqs/000027319

Originally Posted by sureshot4321
It's been 3 years is there a fix?

Hello! Being unable to purchase R6 Credits on console is something that we have investigated and implemented fixes for, however some players are still affected.

Our current recommend is to purchase digital content & currency directly from the Xbox Store.

I appreciate it's not ideal, but it is a valid workaround!

Hello!

Alright so here we go -

I agree with UbiMorning regarding the first video, it looks like a shot over the shoulder.

For the second video it is more difficult, as it's very fast. I couldn't see a way of slowing the video down on the website and the enemy is quite far away, which prevents me from seeing clearly.

You've been able to get a better look at it than me, but personally I don't see any blood splat or hit until the final bullet where you kill the enemy.

If you have any more videos of behaviour like this I will happily review them we are confident in our hit registration system but we know that there is always room for improvement!

Originally Posted by Zeurkeur
Hello. I bought some R6 Credit the other day and I let 24h pass, bit I still have not seen the reflection of the purchase in-game. Help!

Hello!

As this is an account-related query, it is best discussed via a private platform.

If you still don't have your R6 Credits, please contact us via social media with a full screenshot of your Ubisoft email proof of purchase.

Originally Posted by barneyjackman
My game is still crashing, I have gone through everything and it still doesn't work. Restarted my PC and everything. The support wont even accept my case, because chat isn't available. What am I meant to do now

We can continue to assist you here, or you could try contacting us on social media!

Do you get any particular error onscreen when your game crashes?

Does your game crash upon launch, or while you're playing?

Please do the best you can to provide as much information as possible!

...

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Thank you for getting back to me, we may be able to learn more with your system files.

If you're happy to, please provide the following using any of our private support platforms -

- A MsInfo report: https://support.ubisoft.com/en-GB/faqs/21216/
- A DxDiag report: https://support.ubisoft.com/en-GB/faqs/21185/

You can create a ticket or enter Live Chat here: ... Read more

Moving this to Player Support! Are you still having issues?

Hi bibo_XENZIA,

As mentioned above, is this still occurring?

If so, what platform are you playing the game on?

Hello Sm1L3.,

Sorry to hear that. Can you please provide us with a screenshot of the error, so we can have a look? Many thanks!

Moved to Player Support to be looked into! In the first clip, you definitely missed him and shot above the shoulder.

Moving this to Player Support so the team can check on this as well!

Is this an issue you're experiencing on consoles?