The Division 2 Dev Tracker

Hey @HellasSpartan82

I've responded to you in the other thread you commented on ...

Hey @D-F-A-TheOther

I'm sorry to hear your game is crashing randomly. We can get a better look as to what could be causing it by having a look at your system files (DX Diag and ...

Thanks for putting that info in here @SmoovejAGs. Getting as much info as can be remembered about the character(s) helps speed things up a bit if it can be provided straight away.

Hey @braxis2010

It will need to be handled through a support case as it will get passed to our game team to try to recover the character. To help them locate it, just make sure you have provided as much information as possible about the character from the list of things below:

CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:
MALE / FEMALE

Hey @HellasSpartan82 and @Killheaz

Please can you reach out via one of the following options so we can look into this for you:

Live Chat (when available)

...

Hey,

This issue should be fixed with the maintenance that occurred on Friday, February 10th. You can check out our post here for the patch notes. Please note that there are still known issues (such as traveling from NY to DC) and workarounds are shared there as well. I sincerely apologize for the frustration and disappointment this caused.

Hey @Endlessmind

Is this the first time trying to access the game or do you already have an existing character?

Can you try creating a new character slot and see if it lets you in on that?

Hey @Gabriel-Knight

I don't think there's any difference in them but well spotted. Never seen anyone even bring it up before either.

Hey @Mczikaaaaaaa

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on. 

@Jumper_SWE @Falidasign Hello! Welcome to Discussions! Sorry that the game is crashing. Is the game crashing when trying to travel from NY to DC? If so, please note that the...

@KaizerAugustus Hello! Welcome to Discussions!

Apologies that the reward is not unlocked for you. I can see that your case has been handed over to the appropriate team so they can look into this issue further. Once a specialist has reviewed your case, they will update you as soon as possible. Thank you!

@Free-Q Hey! Sorry that you are having trouble making an in-game purchase. There are some troubleshooting steps I can suggest that may help with this! First, make sure that you have your Steam Overlay enabled and that your Steam store matches your geolocation. It may also help to ...

@SmoovejAGs Hey there! Just a note that I replied to you on this thread as well, but wanted to apologize again for our delay in getting this issue fixed. An agent will update your case as soon as possible to get this looked into!

@betao200 Hi there! Welcome to Discussions! Sorry that you ran into this issue! Not being able to change the difficulty and directives was fixed during the maintenance on Friday, February 10th. Please check out the patch notes here. Thank you!

@GnarlyAtol1793 Hey there! Most of these issues should be fixed with the maintenance that occurred on Friday, February 10th. You can check out our post here for the patch notes. Please note that there are still known issues (such as traveling from NY to DC) and workarounds are shared there as well. I sincerely apologize for the frustration and disappoint...

Hello everyone! So sorry for the inconvenience these issues have caused and for any frustration as well. You can check out this post to see which issues were fixed with maintenance on Friday, and there are also workarounds listed for the game crashing when traveling between NY and DC. Thanks!

Hey everyone! Apologies that you were all experiencing these issues with the game. This should be fixed with the maintenance that occurred on Friday, but if you have any other issues, please let us know. Thank you!

@Sir_0v3rk1ll Hey there! Sorry that you were having this issue. Most of the recent issues should have been fixed with the maintenance on Friday. However, the game crashing when traveling to DC is a known issue and you can find workarounds suggested here. Hopefully, this helps, but if not, it is being investigated! Thanks!

@Sock_Monkey Hi there! Apologies for the frustration caused. The game crashing when traveling from NY back to DC is a known issue. Please try the workarounds shared in this post. Thanks!

@AllenFamily7041 Hello! Sorry that you are having these issues with your controller and with the game sounds. Just to check, were any of these issues resolved after the maintenance on Friday? If not, there are some troubleshooting steps we can try that should help. To start with, please go through our ...