Hey there guys,
Thanks for your continued reports and thank you for your video @HDJOSS, appreciate it!
I've gone ahead and raised this to the game team, but if the rest of you are able to provide videos too, it'd be appreciated as the more examples we can gather the better!
In the meantime, we'll let you know as and when we hear more from the team.
Thank you!
Hey there guys,
Thanks for reaching out to us and reporting this exploit and it's impact.
So we can forward this all to the team, could you please provide a video of the issue / steps of the exploit?
We can then get this raised up so this exploit can be addressed.
Much appreciated!
Hey there @MrAATX50,
Thanks for reaching out, I'm sorry to see you're having issues with the 'Answer the Call' function.
Do other matchmaking functions work alright?
When was the last time you were able to successfully connect to other players via this?
Hey there @Mrsuttiwat,
How are you getting on?
Have you been able to locate the cutscene trigger?
Does leaving / returning to the area allow you to do this at all too?
Hey there guys,
Thanks for keeping in touch.
As noted, these are being distributed to everyone's accounts.
Please ensure you're checking your other characters too as noted by @Denver_8940 !
Hey there @RespondFirst77
Thanks for reaching out, I'm sorry to see you've been unable to connect in-game.
As part of the connectivity troubleshooting steps, did you also perform a Trace Route?
If so, may we please know the first 2 IPs that appear?
Please don't share the full IPs, we're just looking to confirm if they start with any of the following number ranges;
10.0.0.0 to 10.255.255.255
172.16.0.0 to 172.31.255.255
192.168.0.0 to 192.168.255.255
As this can indicate ...
Hey there @MalleVision72,
Thanks for reaching out, I'm sorry to see you're having issues loading into the game.
Is this when loading into the game itself or when selecting a character?
Have you attempted any troubleshooting steps at all? If not, please ensure the steps in our PS4 g...
Hey @HellasSpartan82
As this matter would require us to look into your account, we aren't able to assist via the forums for privacy and security reasons.
If you've opened a case already, we are experiencing some delay to responses due to higher than normal contact levels.
During this time, please be patient. Your case has not been ignored rather it's in our queue and we'll get back to you as soon as we can.
Thank you for your understanding!
Hello @XxSHADOWCOMMAND,
Thanks for reaching out.
Our investigation into the GR9 LMG's animations is still ongoing, we don't have an ETA for a fix at this stage.
When more information is available on this, we'll share it via the forums.
Thank you for your patience and apologies for any inconvenience this has caused.
If there's anything more we can answer in the meantime, please do let us know!
Hey there guys,
Thanks so much for the assist here @Noxious81, great to see that it's been a good help here, we appreciate it!
No problem @DonWuan, thanks so much for your patience!
Hey @SmoovejAGs,
We appreciate these delays are frustrating and our teams are working through the backlog, but as noted, no action will be taken on your case via this channel.
All we can do is ask that you be patient and we'll respond to your case as soon as we can.
Thank you for your understanding!
Hey @Shadowscape,
Sorry to hear that hasn't done the trick so far.
Our investigation is still ongoing for now, so when more details are available, we'll share them here.
Apologies for the inconvenience caused here!
Hey there @AnotherNewbie,
I'm sorry to see you and your friend are also having issues.
Our investigation into this is still ongoing, with no updates available at this time, but if you're able to share any video examples, it'd be appreciated!
Thank you!
Hello @Tyranmedic
We do have an investigation ongoing noting players being connected to the wrong data centre when playing Countdown, but there are no updates available on this.
Please understand that we are not directly involved in the teams who handle these investigations so can only share the information available to us.
In the meantime, for players who do encounter issues, we will continue to share relevant steps as they may allow you to get connected / improve your connection while the wider investigation is still ongoing.
You're at n...
Hey guys,
Just checking in on how you're getting on here following these suggestions and steps @B0bb1_Z3r0 ?
Hey there @BenchAndGames,
Apologies for the delay, how are you getting on?
Were you able to complete all of the steps linked, not just testing the memory?
I'd also advise performing a system file check too.
Please let us know if you need any further support at all!
Hello @Mr_Nick_R, welcome to the discussions. I am sorry to hear that you are experiencing crashes whenever you open the map in The Division 2. Is your character currently located in New York, or D.C.?
Hello @Zeppi911, and welcome to the discussions. I am sorry to hear that you are having trouble spending your scrap at the drafting bench. How often does this occur? If it happens often, I would advise trying the following troubleshooting, and please provide a video of what you are experiencing in order to help us look into this further.
Hello @HeGGing, and welcome to the discussions. We're only able to help in English on this Discussion. This is just because we try to any avoid automatic translation tools where possible to make sure we're avoiding any misunderstandings. We feel it is better for our players to speak to Support Agents and other players who speak their preferred language.
If you'd like to continue here in this Discussion in English, that's more than okay too, we'd just need you to translate the post for us. Thank you and sorry for the inconvenience!
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