Hey guys,
Thanks for keeping in touch.
Our investigation is still ongoing.
When we have more details available, we'll share them here.
Thank you and apologies for the inconvenience caused.
Hey guys,
Thanks for keeping in touch.
Our investigation is still ongoing.
When we have more details available, we'll share them here.
Thank you and apologies for the inconvenience caused.
Hey there @Ashram0978,
Looking up this controller - it appears to be a 3rd Party DualSense controller, which aren't natively supported in-game.
Launching the game via Steam as a Non-Steam Game may allow you to use the controller, as you can enable PlayStation Configuration Support in Steam's settings.
I'd also advise ensuring you're using a wired connection too.
Otherwise, third party software may be required as The Division 2 supports X-Input and DualShock 4 controllers.
If you have any further questions, please let us know!
Hey there @X99XOutLawX99X ,
Thanks for reaching out.
Please could you elaborate on your issue so we can advise further?
By 'scavenging' are you referring to being unable to deconstruct items / weapons?
Are you able to provide a video at all?
Thank you!
Thanks for keeping in touch guys.
Our investigation is still ongoing at the moment with no further updates.
As and when we hear more, we'll update the thread.
Thank you and apologies for the inconvenience caused!
Hey there @Infl1encer ,
Thanks for reaching out, apologies for the delay!
Are you still unable to meet with Kelso?
If so, please could you share a screenshot showing your location / the marker on the main map too so we can pass this on to the team?
Hey there @KermitRope,
Thanks for reaching out to us with this, apologies for the delayed response!
Would it be possible to please capture a video example of this so we can run by the team if this should work in this manner or if it needs to be raised as a bug?
Much appreciated!
Thanks for reaching out @virusart1337, apologies for the delay.
Do you still have this issue?
If so - could you please share further screenshots showing your current character progress / level and if the requirements to unlock the DZ have been met?
Thank you!
Thanks for raising this to us too @TomWalks28 !
I've also passed this on to the team and we'll let you know as and when we have any updates.
Thank you!
Thanks for reaching out and raising this to us @TomWalks28, apologies for the delay!
I've gone ahead and passed this onto the game team to investigate.
When we have more information available, we'll let you know here.
Thank you!
Hey there @PurpleOpal,
Thanks for reaching out, apologies for the delay.
There is an element of RNG when it comes to drops and exotics, so there's never ay guarantee you'd receive one.
You're going to have to keep at it, I'm sure you'll be due one soon!
If you have any other queries, please let us know!
Hey there @Engino,
Apologies for the delay!
The Julmust mask wasn't part of the holiday activities this year I'm afraid.
If there's anything more we can answer, please let us know!
Apologies for the delay guys.
Thanks for the assist here @V1rtualzZ !
@LtWaterboy if you do come across it again, feel free to capture a video and share it...
Hey there guys,
Thanks for reaching out.
@Longo33Des - how are you getting on?
Are your challenges still failing to update?
Hey @cavador2014,
Thanks for reaching out, apologies for the delay and to see you've been experiencing connection issues.
The game has since undergone server maintenance on the 2nd.
Are you still having connection issues?
If so, have you attempted any ...
Hey there @dwfisher
Thanks for reaching out, apologies for the delayed response.
How are you getting on?
Are you still unable to install / update the game?
Does this continue after reinstalling Ubisoft Connect too?
Hey guys,
Thanks for sharing this advice here @V1rtualzZ , appreciate it!
Did this help you @Nihilister13 ?
Hey there @Nenjahplz,
Thanks for reaching out, apologies for the delay!
Do you still have this issue at all?
If so - have you ensured you've uninstalled any previous Demo / Trials you have installed on your console?
Thanks for the screenshots guys, we appreciate it and apologies for the delay!
I've passed these onto the team as they continue to investigate this.
When more details are available, we'll share them here.
Thank you!
Thanks for getting back to us @nongenuine, apologies for the delay!
I've noted this to the team.
We haven't had any further news yet, but we'll let you know should any updates be shared!
No problem @Red_jester_85, please let us know if you have any other queries!
Happy New Year!