Our experience with the game is vastly different than for any user. Our dev team has more playtime than anybody currently is able to have. They're playing it while it's being developed, that's is an experience no player has.
That's why we have a community team and why we talk to you guys. We look at things differently, we have different expectations and honestly, we also sometimes just go "well, that's just how it is."
But that's obviously not at all how players are experiencing things or how they feel about certain things. That's why it's important for us to raise these issues and talk about them. You guys giving us that feedback allows those discussions to be fruitful.
And just as a last note: There are a bunch of hardcore The Division and The Division 2 players on our teams. Nobody should be concerned that we're not playing our own game.