The Division 2

The Division 2 Dev Tracker




17 May

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @DuoMaxwell003! Welcome to the forums 🙂

I'm sorry to hear that you've encountered issues during "Blood Bond." If possible, would you be able to send us a video that shows you're unable to interact with Sichfrith or any NPC in the longhouse, and thus cannot progress further with this quest? We can then pass this along to the developers so they can take a closer look.

Thanks...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct
Hi SmokeDeDabs and alvah35, thanks very much for letting us know about this.

As you've mentioned, we did have an issue with this, but as far as we knew, we'd managed to get it fixed back in July 2020, so it's unfortunate to hear that it has recurred. Can you answer a few questions for me?

• Does this happen with any specific areas or missions?
• Can you identify the invisible enemies? I know this would be difficult, since they are invisible.
• Can you get a video showing this behaviour?
@alvah35 - Can you describe the other rendering issues you've faced? In what way do they prevent you from playing the game?

Thanks to you both for your patience with these questions
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged some posts into @Cavin222017's thread as you're all encountering the same issue. Apologise for any confusion caused.

@Cavin222017 - Thanks for sending us those images! The development team have been notified about this issue and are currently investigating further. I've passed on your report so they can take a closer look at this. It looks like you don't play the game on the account you've contacted us. Can you let us know your PSN username so we can notify them of this?

@AliceTvirus, ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

Thanks for sharing your reports with us. I'm sorry to hear that you're experiencing issues with Eivor flying away. I've also encountered this issue in-game, and was able to capture some videos of it happening. The development team has been notified and are investigating the issue further. I've passed the reports that have been shared within this thread so they can be used as part of the ongoing investigation.

If you have been affected by a "Flying Eivor," can you let me know what you were doing just before this issue happened? For instance, were you in combat, or using Odin's sight? Any information is useful, as this can help the team to reproduce the issue during their testing.

If you're able to capture any videos of this happening in game, please can you share these with us as well? This will help the development team to see what you were doing prior to Eivor flying off into space.

Thanks! 😊...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I've merged together your posts to create a single thread about fighting the Puca in "Into the Fog." This will help us to keep all information and updates from the investigation in one place. I apologise if any ongoing conversations have been disrupted by this.

Thank you for including a video of the issue, @Moobalicious79. I'm sorry to hear that you have been unable to attack the Puca. I've passed on the reports that have been shared in this thread to the development team so they can investigate this further.

If you ha...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @SovngardeHero!

Thanks for sharing your report with us! I'm sorry to hear Eivor's started flying away for you. I've actually experienced this issue myself a couple of times, and it's definitely an odd one!

You might find it easier to share images/videos using a shareable link. To do this, first upload the media to a sharing platform (such as Google Drive or YouTube) and post an unlisted link within this thread.

If you're able to provide a video that shows this happening in-game, this would be very helpful in helping the t...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct
Hey WaY.z-., thanks for reaching out about this.

We wouldn't usually recommend purchasing from unofficial sources - we have a support article showing our approved digital vendors, here.

That said, I'd like to help with this anyway. Can you send me across a screenshot of exactly what happens when you try to use the key, so I can see what it says?

Thanks, I look forward to hearing back from you - have a good day in the meantime

16 May

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks ScrewUpGaming, Klami3sz and Jaga.Telesin for sharing your thoughts and findings on this - that's been most helpful.

We did think this issue had been resolved, but I've let our development teams know that it has reoccured. We'll look to get it resolved as soon as we can.

Let us know if you run into any further issues!
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct
Hi CarolinaReaper4 and rusted_f0rk, thanks for reporting this here on the forums.

It's not something we've come across, so I'd like to investigate further. Can you answer the questions below, to help us narrow this down?

• To be sure I understand: you take out all the enemies at a control point, begin defending, some enemies spawn, but eventually stop spawning while the control point remains untaken, leaving the only option as leaving the control point - is that correct?
@CarolinaReaper4, did you find this was happening at all CPs, or just specific ones?
• Can either of you get a video across to us showing us this issue?

Thanks so much for your help and patience - we'll hopefully have this solved shortly for you.
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by FledMagician
No, I was able to get in game today, so the issue seems to be gone.
Although I have no idea if it was fixed due to server stuff, because I'd rebooted my PC or because I did a full reinstall overnight.
Happy to hear it's been resolved, regardless of why

If you run into anymore issue, feel free to get back in touch!
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by FledMagician
Booting the game from Uplay, I get the anti-cheat splash-screen and then the game window opens, but it's pure black and doesn't do anything.

Game worked fine yesterday, and everyday for the past week or more. My drivers are updated and I hanv't installed any new programs, updated my OS or messed with my settings.

What's causing this and how do I fix it?
Hey there! I'm sorry you encountered this issue. This may have been in relation to the server issues we were having at the time of posting the thread. Can you please confirm if the issue persists?
Comment
I have responded to you DM.
Closing thread

15 May

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey folks, our team is aware of this issue and is currently investigating the problem that players have been experiencing Barid and Ciara. To help with our team's investigation could you confirm if your latest save files are uploaded to the Cloud? This will allow the team to use your save file for their research.

Comment
    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by stanskwid
I'm new to the game. Decided to try out the free demo first and I'm glad I did. Encountered numerous DELTA-03s over the course of the last 3 days.

Those that happened while I was just running around in the open world was fine (mostly) but the ones that occur during missions were frustrating. I lose all progress even when I reached checkpoints. I get thrown to a respawn spot that requires me to run up to the start and redo the mission from the beginning.

Really enjoyed the game and was looking to purchase but the constant DELTA-03 disconnects are making me think twice. I think the longest I went without a disconnect was 30-45mins.

Any idea how to fix this? I've gone through the official FAQ on connectivity issues but...
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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @Whitetigerkngfu,

Sorry to hear that you are unable to proceed.

I can see that this issue has been already reported to the development team and it's currently being investigated. Once we have an update, we are going to let everyone know through the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Comment
    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by sasorisan1
i noticed some disc cases have a ps4 pro enhanced tag on the back and some do not.

does the ps store download the enhanced version for a ps4 pro or do i need to get the disc with the tag?
Hey there! The digital version would also have the enhanced features available via PS4 Pro - box arts sometimes change over the course of a game's release, so that's nothing to worry about.
Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @MHwtf,

Sorry to hear that you are unable to finish this mission.

Have you tried climbing on the south tower, as Ciara supposed to be there and sing her song? As a small tip, I can suggest you to follow her voice and you should be able to locate her!

Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey guys! We were having some issues on our end at the time of this post - things should be up and running now. Thanks so much for your patience!
Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @ShizumaAoi,

Sorry to hear that you are unable to proceed.

Can you please provide us with a short video of this occurring showing the layout of the terrain, to make sure that you're exploring all hidden entrances?

Many thanks and if you have any additional questions, please let us know.