The Division 2 Dev Tracker

Hello there @guest-09bXSF7t! Welcome to the forums

I'm sorry to hear that you've had trouble creating a support ticket. If you're having trouble opening a support ticket via the website, you could also try ...

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Hello Linus1894, welcome to the forums!

Sorry to hear about your experience.

We usually don't recommend this as an option unless it's absolutely necessary - can you please provide us with your case number, so we can have a look?

Hello Agents,

Sorry to hear that your game keeps crashing.

Can you please try the troubleshooting steps in this article? It will help to eliminate any potential software conflicts.

If the issue persists, could you please contact our team on our ... Read more

Hello there!

Thank you for continuing to update this thread with your experiences with the missing amber. I've passed on all of the reports that have been shared with us to the development team as part of the ongoing investigation. We don't yet have any new updates to share with you all from the developers. Once any new information is shared with us, we will let you know as soon as we are able to.

If you have been affected by this issue, please can you send us a video that shows the following:

• You can defeated all of the Children of Danu in your Order menu
• That you only have 9/10 bloody amber collected in your inventory

Additionally, please ensure that you have an up-to-date save uploaded to the cloud. We can then notify the development team so they can take a closer look. If you happen to know which Child of Danu didn't drop amber for you, please let us know this, as it could be helpful to the investigation.

...

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Hello CelticRaider73,

Sorry to hear that you are unable to access the SHD cache.

Can you please provide us with a short video of this occurring, so we investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Hello Adilimssusa, welcome to the forums!

Sorry to hear that you lost your character.

As this case involves your account, I would suggest creating a ticket on our support page.

You can also contact us via social media: Facebook or ... Read more

Hello alvah35,

Thank you for the update!

Can you please perform all the troubleshooting steps listed in this article? Additionally, have you tried reinstalling your game by any chance?

Performing these steps will eliminate any potential conflicts including data corruption that can lead to this particular issue.

Many thanks and if you have any additional questions, please let us know.

Hello Cesaurrielll,

Thanks for reaching out! I'm afraid that we can offer support only in English. Have you tried the troubleshooting steps we provided by any chance?

Hi Cesaurrielll, thanks for clarifying your question for us. Sorry to hear you can't connect to the game.

We have a connectivity troubleshooting guide for Xbox which I'd recommend following. In particular, be sure to contact your ISP to ask for their help in setting up UPnP and having an open NAT.

If that doesn't help, please let me know if you are able to connect to other games from your Xbox without issue, and if you're able to try connecting using a different network (for example, by setting up a wireless hotspot with your phone, and connecting to it via Wifi).

Please let me know if I can clarify any of these steps ... Read more

Thanks guys, I'm sorry you are getting this error when trying to play the game. please run through the steps in this FAQ to resolve - it will eliminate and connectivity issues that may be causing this.

Here is the PC guide as well for the OP.

If the issue persists, please create a case and send us a screenshot of your port forwarding settings. ... Read more

Hello Fu22y_Logic, welcome to the forums!

Sorry to hear that you were unable to pick up the holster.

Do you have a video of this occurring by any chance, so we can investigate it further?

Many thanks and if you have any other questions, please let us know.

Thanks for letting us know you've uploaded an up-to-date save to the cloud, @bielik01! I'll notify the developers so they can take a closer look at this during the investigation

Hello TTD69,

Sorry to hear that you are encountering this issue.

Can you please provide us with a short video of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Hello bitebug2003,

Thanks for reaching out!

As Warlords of New York is a new expansion that is not included in Season Pass, it brings unique abilities that can be obtained only during the campaign of the expanstion.

For the locked issue you mentioned, I'm afraid that the expansion cannot be shared between accounts. You can find the confirmation in this article.

I hope it clarifies the situation and if you have any additional questions, please let us know.

Hey folks! Thanks for tagging us in this post. I've collected the videos sent along with a few cloud saves to share with our game team to look over. If you capture any further video clips or screenshots to share of this, please add them here and tag me in the post.