Trackmania

Trackmania Dev Tracker




10 Feb

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Appreciate your swift response there!

I've had a closer look at and can see that you got through to one of my colleagues there 🙂 .

Can I check which particular tab are you referring to?

The 'Start Live-Chat' option will only be available during chat operating hours, which you can find more information about by clicking here.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Banano_TV, thanks for the update there and I'm glad to hear this! 🙂

Hope you enjoy your game-time and if you do ever have any further queries or run into any difficulties, do not hesitate and get in touch at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @TelefonSquid, appreciate your response as well as very detailed input on the matter, as all of the information you've provided will be very useful going forward.

After doing some digging around, it does look like this issue occurred to very few players however it does not appear that it has been brought up to our team's attention just yet.

So that we could look into the matter further, I would like to ask you to provide us with your ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @battlenope, thanks for getting through to us, welcome to forums and sorry to hear that issue persists to you despite all of the troubleshooting mentioned in the thread.

So that we could look into the matter further, as mentioned earlier in the thread by my colleagues, we would need to ask you to provide us with your system files (MsInfo and DxDiag), which will be extremely useful when assessing what may be the potential cause for it, therefore so that we could proceed, I have created a ticket und...

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30 Jan

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thanks for the confirmation @iitr, I will mark this thread as resolved for now and highlight Clearwater/Arau's post as the resolution.

For those of you wondering what this setting in Windows may look like, here is an image >



TLS security settings can also sometimes be disabled in Windows 7 and 8.1. To ensure that the TLS the game and launcher need are available on your machine, please also update your operating system to its latest version, by installing any outstanding updates, as well as checking these TLS settings are enabled above, as shown in the image, in your Window's Internet Options setting.


24 Jan

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@jhammerstrike Thank you for the image, just to confirm you are unable to see anyone else's records? Only the one is showing is that correct?


22 Jan

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @bupbup, thanks for getting through to us and sorry to hear about the playtime synchronisation issue you've encountered.

Just to double-check, are you referring to your playtime being shown in Ubisoft Connect client, is that correct?

If it is indeed, I can confirm that we have received similar contacts and issue has been forwarded to our development team who will review it further, however as of right now, we do not have any further updates just yet, I'm afraid.

Should you have any further queries or run into any other difficulties, let us know and we...

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17 Jan

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @maxi_der_zocker thanks for reporting this issue back in December.

Our Trackmania QA team reached out to us about this and asked if you were still experiencing this issue with the Editor? If so, they asked if you could send us your file with the custom block, or a file of your map with the custom block present if possible so they can replicate this?

You can send us this via a link in the forum or alternatively by creating a support case using this link > ...

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09 Jan

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@jhammerstrike Hey! Thank you for getting in touch about VIP Keys. In order to investigate this issue further, would you be able to share some screenshots of what you see in-game?

Thank you.


18 Dec

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@maxi_der_zocker Thanks so much for that additional information, and for the video!

I've forwarded this information to the development team for further investigation. Please let me know if you have any other questions, and feel free to add any other information you come across.

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

Hey @cyro64, sorry to hear you ran into this issue as well!

Since you've already tried the steps already recommended in this thread, I recommend completing the steps in our basic PC troubleshooting guide.

If you still get a runtime error after that, please create a support ticket and attach your ...

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17 Dec

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@maxi_der_zocker Hello there!

Thanks for getting in touch.

This sounds like unusual behaviour. Would you be able to let is know if this started happening recently or if you've always found that the undo button removes all custom blocks placed?

Can you also tell us if this happens with all custom blocks, or with multiple instances of the same custom block?

If you're able to share a clip of this happening, it would be much appreciated. You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in y...

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05 Dec

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @sokol-tm ,

Thank you for reaching out, as advised in the original thread - these featured clubs are selected by Nadeo.

We do not have the information regarding the frequency these are updated, but this will likely have something to do why some appear very quiet as they were likely a lot more active at the point of their selection.

Following your comments on the previous forums, these have been passed onto the team as feedback however we have no further information to share regarding this system or if any changes will be made.

In the meantime, players are still able to search for Clubs and you're more than welcome to use these forums to share your Club and attract other members of the community.

Thank you for your understanding and if there's anything more we can help with, please let us know.


04 Dec

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Fantastic news @whizzy !

Very glad to hear you're finally back up and running and that did the trick!

And thanks so much for sharing a list of your steps here for other players, top tier community spirit!

Enjoy and take care, you know where we are if there's anything more we can help with!


02 Dec

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to me @whizzy !

So this error is when launching Ubisoft Connect itself rather than just the game?

In which case, have you yet tested reinstalling the Ubisoft Connect client?

Doing so won't affect any of your games (you'll see a prompt where you actively need to tick to uninstall your games), so when the client is reinstalled your games will still be available.

Could you give this a go and let us know if there's any changes?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Whizzy ,

Thank you for reaching out to us with this, sorry to see the game still isn't working for you.

Following the reinstallation of the C++ did you verify the game's files?

It may also be worth following the steps in this guide to reinstall the supporting software via the game's files themselves.

Please let us know how you get on, thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us @sokol-tm !

Very glad to see the rumble is back to working as normal!

If there's anything more we can help with you know where to find us!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys!

Thanks so much for sharing this solution @ClearwaterTM , fantastic to see it worked for you @Sidsam03

If anyone else having this issue is able to test the same suggested fix and let us know if this also works for you, it'd be appreciated as it's certainly handy for us to note.

Thank you!


30 Nov

Comment
    ubi-smash on Support Forums - Thread - Direct

Sorry to hear this, @sidsam03. Do you receive the same "account creation failed" error when entering your email? I would also recommend whitelisting the game in any antivirus software you have if anything hinders the process.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@ryoochi Hi there.

You should still be able to create an account for TrackMania Nations Forever.

Could you please follow our connectivity guide here to try and troubleshoot this issue. Would you also be able to whitelist the game in any antivirus software you may be using in case this is interfering?

Thank you.