Trackmania Dev Tracker

Thanks for coming back to us @Grymlock my apologies I skipped over your original post from March where you mentioned deleting/resettings the config folder and clearing the cache.

In regards to the Config file deletion, in most of our games, when launching the game again after deleting this file, a new config file would be generated in its place, however, this is the first time I've heard of the creation of a new 'Trackmania' file, so this is something I can ask our QA team about our current investigation we opened for your skin issue.

Could you let us know what Internet Service Provider company it is you use, as our Trackmania team always like to gather this information on a players connection for most issues?

Thank you for also p...

Hello again @Grymlock thanks for all of the extra information you have been able to give us about the export error and the creation in Substance painter, I have passed this onto the team.

Our QA wanted me to ask you the specific 4x questions >

• Does the issue still occur after deleting Documents\Trackmania2020\Config folder?
• Does the issue still occur after using the Clear Cache button from the game? (Settings>System> Clean cache?)
• What are the internet settings that you are using? ISP, download, upload speed?
• Are you able to send us the .zip file of any car skins that are giving you this issue when trying to export? You can send us these files by attaching them to a case here > ...

Hey there @kedy_f4 ,

Thank you for reaching out, sorry for the delayed response!

You can install the latest versions of C++ here: (https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170).

Should you then continue to have issues, please open a case via our Support Site and attach your ...

Thanks for the update @hachikuku , sorry for the delayed response and to hear that hasn't quite resolved this issue for you.

The team are still looking into this issue, so we'll continue to keep you guys in the loop as and when we hear more from them.

Thank you for your continued patience and assistance with this!

Hey there @vkilljoyy ,

Thanks for reaching out to us with this!

This something which has been reported to the team already and is currently under investigation.

We don't have any further information on this available at the moment, however I have passed your report and clip onto them while they continue to look into this.

We'll update the forums with more information when we hear it.

Thank you!

Hey there @maxi_der_zocker !

I'm afraid we have nothing new available to share at the moment, but rest assured the team are continuing to look into this.

As and when we hear more, we'll keep you posted here.

Thank you!

Hey there @yosaki12 ,

Thank you for getting in touch, sorry to see you're having issues!

Just to clarify - do you encounter this issue when attempting to download / install a title or when trying to launch it?

And have you given any further troubleshooting steps a try?

Thank you...

@moxieoxid Thank you for your reply and sorry to hear that this issue has returned. Can we ask have you tried reinstalling the game as well as the Ubisoft Connect client?

Hello @grymlock!

Thank you for getting back to us with more precisions of what you have tried to fix the issue. In addition I've found more information that could help you bypass this error.

First of all, could you try editing this skin, exporting it with a new name, then uploading this new exported skin. It should allow you to open it properly without the error.

Also, to investigate this further and as I saw you already mentioned receiving this error when the file was too big, which can indeed happen, can you tell us what is the size of the skin you're trying to access?

Do not hesitate to come back to us with the result of this step and more information if the issue persists!

Thats brilliant thanks for the video upload @grymlock

One thing I have to be sure of as its missing from the first part of your video, can you confirm that you followed these steps exactly? >

1. Save your work-in-progress car skin by selecting 'Save Project' in the skin editor. This will save your project as a .zip file
2. Select 'Export Skin' then select the text that says 'unnamed' and enter a name of your choice
3. Select 'Upload Skin' option in the Garage menu and select your the car skin .zip file from this folder > Models\CarSport

Hello @Grymlock thank you for getting in touch with us about this upload your car skin error and crash.

I have reached out to the team to ask what this error code means, and why is it your friend can upload the same created skin you have made, yet you can not.

We will get back to you as soon as we have more information from the Trackmania team on why this may be happening or why this error code appears.

In the meantime, if you could capture a video clip of this happening for our game team, that would be great. Please see our pinned post on how best to upload a clip for more information >
...

@perse_reika_674 Hey! Thank you for getting in touch about your standard access. As advised by @Arau_ please ensure you have linked your account correct to Epic games.

You can find how to do this ...

@slorppi Thank you for sharing that with me! Thank you also for the video clip. Have you attempted to uninstall and reinstall the game to test if that helps with the crashing at all?

Hey there @slorppi ,

Thanks for reaching out to us and reporting this!

If possible - could you please share a clip of this behaviour for us to pass onto the team?

We'd also appreciate more direct reports from any other players you know to be having these issues as the more information we can gather from players, the better.

Thank you!

Hey there @maniamaster_tm ,

Thank you for reaching out to us!

This is something that has already been reported to the team and is currently being investigated.

I've passed your report onto the team though while they continue to look into this and if we have any updates we'll let you know!

Hello @jhammerstrike we have received an update from our Trackmania team regarding this issue.

The team would like to know if you have the "Always show records" option activated in the game? If you do, this might allow you to get the records for the medals and possibly other players back again. Please let us know when you can.

Thanks for getting back to us @jhammerstrike !

I've reached out to the team regarding this.

When we have an update, we'll let you know!

Thanks for you help with this!

Hi @u-B-m, thanks for the providing so much information on this issue! I was able to reproduce the crash on my system as well, so I've gone ahead and reported this to the team so they can look into a fix. Please let me know if anything changes in the meantime!

No problem @maxi_der_zocker !

No new information just yet, but we hope to have something to share soon!

Thanks for your patience!

Great stuff @TelefonSquid, I've had a closer look and can see that you have indeed .

I can now confirm that details of the issue has been forwarded to our development team who will review the matter further.

Should we face any difficulties with reproducing the issue, we will try to update the thread accordingly.

Until then, apologi...