UBI-Froggard

Hey,

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Hey,

I have looked into your account and tickets that were created. As there was only 1 ticket (12811397) posted in English, I have reopened that one and escalated it to our game team to look into the ban. We'll reply to you through that ticket once it has been. Thanks for your patience.

Originally Posted by White_Mask
I have been 100% successful at fixing this bug. It occurs once I launch a Microsoft published game. To test, I launch a Custom game as a player and if I get the bug, I must change my IP address to fix this. I have tested this on 2 routers and both get the error if I launch Halo Master Chief Collection, Forza Horizon 3, Forza 7, and Gears of War 4.

To fix, I simply change my IP address. My desktop has a wifi adapter and an ethernet port, so I close uPlay, change to wifi/ethernet whenever I get the bug and reopen uPlay. There are other ways to change your IP address, but I don't need to log into my router doing the wifi/ethernet swap.

Thanks ... Read more

Hey,

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply.

We are unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.

Hey,

Is this the in-game stats or on a stat website?

If it's the in-game stats, this hasn't been an issue since Year 4 when it was fixed previously, so we would need a video showing you looking at the stats, playing a game, then looking at the stats again to show no change so we can report it to the game team and show the issue is happening.

Also if you could let us know if it's with all operators or just specific ones, that would be great too.

Hey,

We have reported the issue is happening more lately but there is some steps you can do to try and prevent it from happening again.

Please can you go through the steps found here.

I apologise for any inconvenience caused.

Hey,

We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Hey,

Sorry to hear about your issue with the game crashing when you try to view your skins.

Are you on PC or console? Do you get a specific error message when it crashes?

Originally Posted by Manav2712
Ubisoft club level and currency and friend list

When that happens it's usually just temporary and related to club maintenance taking place. If it's still happening like the next day, then it could be an issue we can look into.

Hey,

The issue is being looked into. You will still get the renown when the challenges say you didn't get any, that's just a visual issue.

Hey,

Sorry to hear the game is crashing. Does it crash to the desktop or just freeze?

When you say it's only happening to DLC characters, do you mean it happens at the selection part, or when you get into the game with them?

And it's ones you unlocked with the Year Pass? Or did you buy them in game?

Originally Posted by htimh
Here's two small test maps. When running these on Club or Review servers, testcase.working.map.gbx will run fine, testcase-notworking.map.gbx will give server errors. They both work on local play.

Is there anything different between the 2 maps or can the issue be located to being related to a specific block that you have in the one that doesn't work?

Hey,

I'm sorry to hear that's happening. Have you tried checking to see if there's any new drivers for your graphics card?

Or you could even try the opposite and try a previous driver version.

Originally Posted by Winebottle61
Hello,

I just wanted to add onto what other people have said about bundles disappearing from the shop and offer feedback. I recently wanted to buy a specific bundle using R6 coins I had purchased however I did not notice that the bundle and many others were removed. Now I am simply holding on to the R6 coins in case of any future bundles.

The in game shop feels very limited now after this change. I wanted to provide direct feedback and also ask where I could do that. I also would like to ask if there is any place to post feature requests for Rainbow Six Siege such as bringing back the shop bundles or bringing back Mutes shotgun win pose among other things.

Thank you for your time....

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Hey FAB181,

Please could you provide a screenshot of the error message you see?

There's no known error with saving that I can find, so we can pass it to the game team if it's something new happening.

Also, do you have cloud saves enabled or disabled in the Uplay settings?

Thanks for the translation. A rank reset can occur when too many high MMR rollbacks are being issued. This is working as intended. Please follow this link for more info.

Hey,

Can you translate what the message in the first screenshot says please?

Originally Posted by nthnx
My name has changed for no reason, i think my account may have been hacked. is there any way to revert this as it wasnt me who made the change

The name change was us, you haven't been hacked. You have been sent an email regarding the name change.

Originally Posted by NotoriousGoose
Hey UBI-Froggard,

Thanks for your reply. I don't know if the game is already linked to my account, possibly this alert pops up during this progress. I will report the problem at nvidia to find out if they can be of any help

I'm saying the game hasn't linked to your account. I checked that first. So it must be an error at the redeem stage that you are having. Keep us updated what they say though.

One thing I think you could try is redeeming it on a different device or web browser.

Hey,

I can't find any trace of information saying this has been removed from the game but it's possible it could have just been a limited time skin. Do you still have it available on your PS4 version to use?