Ubi-Havoc

@Pharohe Hey Martin thanks for reaching back out. We do have an official server status website you can check for any reported outages in the service. If the server status shows all green (meaning th...

@Nativo Hey there welcome to Discussions! Sorry to hear about an issue redownloading your game. For issues with starting or completing a download in Ubisoft Connect I'd recommend to:

• Launch the client with Administrator Privileges
• Ensure Ubisoft Connect is not in offline mode
• Change the bandwidth usage settings

These steps can be found in ...

@HadesCorner Thanks for getting back after trying that out! I am finding a few more reports of the Operator sounds being missing so I have passed along your information to our game teams to investigate further. While they review into this report regarding your sound can you next please open a support ticket on ...

@JaggedArrow8649 Hi there and welcome to Discussions! I apologize that at the moment Rainbow Six Siege supports cross-play and cross-progression within the same family console and between PC and Stadia. However there are plans in the future of Year 7 to have cross-progression between all platforms so please keep an eye out in ...

Hey there @Baudejasss sorry to hear about your Credits being missing after this wait! I do see you have a support ticket open for this issue for our teams to review. As I am not able to look into an account related issue here on the Discussions forums I would recommend to continue communication on your support ticket. In the meantime you can also try to restore the licenses on your console: this will check to ensure that the privileges on your account match up to access your currency.

From the PlayStation home screen:

1. Navigate to Settings ► PlayStation Netw...

Hi there @DasherJake thanks for reaching out here on Discussions. I am sorry to hear about this sanction as well as a delay in receiving a response on your support ticket. Our teams are experiencing a high contact volume here recently which can result in delays in updating your case. However please rest assured that your ticket is not forgotten, and if you do find that a ticket has closed due to inactivity you can re-open your ticket at any time.

@HadesCorner Hi again, sorry for the delay on this thread. I have dropped a comment on your other thread you mention. For what you are seeing with the changes in VRAM can you also complete our graphical troubleshooting guide here? While these steps are aimed more at visual issues (think screen tearing or FPS drops), I am m...

Hi there @HadesCorner thanks for posting to bring this to our attention. Sorry to see these visual and audio issues happening recently. I do see from your other thread you mention using an MSI GTX graphics card. If you haven't already I'd suggest to ensure that your GPU and soundcard are fully up to date. To find out what graphics card drivers you currently have:

• Select the Start button on your taskbar. 
• Type "run" into the search bar and open the Run application.
• Enter "DxDiag" and press enter.
• When the results show, select the Display tab...

@Terriq Thanks so much for reaching back out. Could you take one more picture from the main menu of your game to display your datacenter information (found by clicking the gear icon near the top right corner)? I appreciate your patience with reporting this issue to us.

@spawnpeek-ceo Hi there and thanks for adding in these details. I will be sure to pass your findings along to our game team.

In the meantime as a test could you please disable the overlay for Ubisoft Connect? Please let me know how it goes.

@BrigitteTeBz Hi there, glad to see from your Edit that your shortcut icon has made its triumphant return!

Let us know if you ever need any extra assistance and I hope you can get your icons' aesthetic just the way you like 'em.

@kedi44 Hiya welcome to Discussions. I'm sorry to see this blank scoreboard issue. To look into this further I am curious to know if you noticed this bug immediately before getting kicked, or was the scoreboard showing 10-10 after you had rejoined? Additionally when you mention being kicked were you kicked back to the main menu or does your game close and crash completely when this happens?

Hi there Austin thanks for reaching out about an authentication error message. I apologize for the wait to help get this issue fully resolved. Since you do have a support ticket currently open I would advise to continue communication on your ticket. I am not able to talk about an issue that relates to your account here on the forums, so your support ticket is the best place to find a resolution. With that being said, an authenticating ownership message can appear if you have a copy of the game (or even DLC) activated to a Ubisoft account that is not logged into the Ubisoft Connect client. On rare occasions, the error can also occur if your game and DLC ownership is split across more than one Ubisoft account. Our support team handling your ticket should be able to help get your accounts sorted as quickly as possible for you to get back to gaming. ...

Hi @WaffleonMixer welcome to Discussions and thank you for reaching out to report these crashes. I can get that losing elo for this can be a frustrating experience so I am happy to report that our game teams are investigating into reports of crashes on console. ...

@PietrusPereira Hi, so sorry for the delay! It does look like an agent was able to get back to you on your case with an update. Since I am unable to speak about an issue relating to your account here on the forums could you doublecheck your ticket?

...

@Nazul-net Hey there thanks for raising this issue with us. This is an interesting tandem of issues. I am passing along your report of the Operator stats being missing on the website to our game teams to investigate! Currently our teams are working to address crashing issues being reported on console. To help rule out any blips in your direct connection to the game service to keep your data synced could you please complete the connectivity steps listed in ...

@GrimReaper13259 Hi there and welcome to the Discussions. I can understand this can be a frustrating issue so I am appreciative of your feedback to help us improve our ways to provide the best support possible.

I would like to shed some light on the points you have brought up with how your support request was handled.

In regards to temporary bans, no staff here at Ubisoft are able to alter or remove a temporary sanction that is automatically placed server side. I know this is not ideal for when you are removed from your matches by forces outside of your ...

@Krxzyxx Hi there, sorry to hear about this sanction! After looking into this I do see you have an open Support ticket for this issue. Since this issue relates to your account I apologize that I am unable to investigate into these here on the forums. However you can check for an update to your case on the Help portal here for further news or instructions.

Hey there @Vitaliy_Nilan thanks for posting here on the Discussions. I am sorry to hear about this 3-0x0001000B error code happening for the last few days for you. I do see you have already completed some great troubleshooting steps to help get this resolved! For next steps regarding this error I would suggest to please complete our ...

@nongenuine Hi there thanks for bringing this to our attention! Glad to see that you were able to find a solution to run Ubisoft Connect as Administrator. Please do not hesitate to let us know if your game continues to minimize at random.