Ubi-Havoc

Ubi-Havoc



06 Nov

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@atributes16 Hey again! As noted earlier, our teams are aware of this issue. For any updates I can recommend to keep an eye out on the News & Announcements page.

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hiya @Tolkyyn thanks for stopping by to report these armor items being missing once in-world. To take a closer look into this would you be able to share a few screenshots or even a short video clip of how the items appear in the inventory and then once out of the inventory?

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@Rudolfchen Hi there, I am sorry to hear about this issue persisting. I would like to gather a bit more information to pass along to our teams who are looking into these reports.

  • Does this happen when taking screenshots in a specific region?
  • Do any error appears before the game freezes?


I am also interested in your PC specs if you do not mind sharing your Operating System and graphics card. To rule out any technical conflicts I can also suggest giving our ...

Read more
Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hello all, thank you for bringing this to our attention here in this thread!

Thanks to @dominantboy, @SpirantCrayon22, and ...

Read more
Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@Altoros59 Hi there thank you for reporting back to us! Our teams are aware of this issue and are investigating. I would recommend to keep a lookout for any updates in our News & Announcements.

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@BladeAssassinFM Thanks for providing this list, sorry to see these being missing. I extend my apologies as well to @SuperPunkGamer.

Please keep an eye ou...

Read more

31 Oct

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hey @Shlizer really sorry to hear about your experience after returning to playing after a bit of a break. This seems like a disheartening issue to run into during your placement matches. I am happy to note any feedback in regards to improving the game, and can suggest trying out our g...

Read more

30 Oct

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@ToxthiccWitch Hi there, sorry to hear about the skins being reset. Just to doublecheck, does the reset happen in any gamemode you've been playing or only a specific mode or event? If you haven't done so in a while I would suggest to verify your game files ...

Read more
Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hi there @VikingBloodGod thanks for reaching out. I am sorry to hear about this error showing for both you and @KoolGuy!

An authentication error usually happens if the Ubisoft account that is logged into the Ubisoft launcher is not the same as the original Ubisoft account that was used to first activate your game. You can resolve the error by l...

Read more
Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hello @Trraash sorry to see this error code affecting a disruption in your gaming sessions. I can recommend to complete the rest of the steps in our connectivity guide here to include forwarding the port ranges that are specific to Rainbow Six Siege. A few players have also found good results with the workaround below:

  1. Locate your 'GameSettings' configuration file in the game's directory. Commonly your game will install the file at the location Documents\Rainbow Six Siege\GameSettings.ini
  2. Open the 'GameSettings' file and change the "UseProxy...
Read more

29 Oct

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@RapierAlarm61 Hi there welcome to Discussions! An authentication error usually occurs if the Ubisoft account that is logged into your Ubisoft Connect game launcher is not the same account that originally activated your game. As you mention this error when logged into an old account I can recommend to try to log back into any other account you were last able to play the game on. If this error continues to show please reach out on our Help site to create a ticket for our teams to take a closer look into your account. 😊

Comment

@Factorofunknown Thanks for getting back to us and no worries at all with checking into multiplayer modes. Just to rule out this issue being caused by any incorrectly installed or corrupt files could you please verify your game files? We are here if you c...

Read more
Comment

@ImBadDontCare Hey there thank you for raising this issue to us. Sorry to hear about how frequent this crashing has been. As a next step please check for any updates to your Operating System.

Running Windows Update will install the latest versions of DirectX and .NET Framework that are compatible with your operating system.

1. Press the Windows key and the R key on your keyboard at the same time.
2. In the Run window that appears, type control update.
3. Click the OK button.
4. Click the Check for Updates button.

Please let us know if yo...

Read more

24 Oct

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@atributes16 Thank you for updating us with a list of the affected items (although I am really sorry to see a few more of your Armory being affected). I do hope as well that you can continue to place your trust in us for support. Once any news or updates become available a good place to keep an eye out would be the ...

Read more
Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hello there @tixiy_bob welcome to Discussions! I am sorry to hear that your version of the game did not include your preferred language. Commonly, language availability will differ depending on the region you are in (or purchased the game in). It is not possible to add languages to different versions of the game so unfortunately Support is not able to offer assistance in changing the languages already received.

I can however understand that this is probably not the answer you were hoping for so I will ensure that your feedback on language availability is heard. While I ...

Read more
Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@SidSixT Really appreciate you gathering those images and providing a list of the affected items! Thank you @Lee4396hehe for backing up their mention on which weapons are curr...

Read more
Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@Grand_310 Thank you for getting back to us, super glad to see this achievement is unlocked now! Thank you as well for taking the time to answer the previous questions. We'll make a note of this and your resolution so please let us know if you experience any other achievement issues. 😊

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hiya @dominantboy sorry to hear about these bugs you've experienced and I appreciate you reaching out here to get these issues reported. To look further into these weapons missing descriptions as well as the duplicated Dublin Champion Helmet could you upload a few quick pictures from your game?

For the allies grouping up at the Blockade, did you notice this affecting the completion of any questline?

I look forward to your response and let me know if I can help to address any other issues you may have.

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hey there @ShadyThrone96 thank you for reaching out here on the Discussions. I am sorry to hear that you are seeing the same issue as the earlier thread you had linked. (But I am stoked you have been loving the rest of your game 😁 )! I also appreciate you sharing your input on the timings ...

Read more