Ubi-Havoc

Hey there @Surehand welcome to the Discussions! I am really sorry to hear about this error code preventing you from getting back to your freshly purchased pass. We here on the forums are humans, and can understand the frustration when you can't join up to game with your friends. If you were able to complete the dedicated troubleshooting guide for your platform but are still receiving this error please reach out and create a Support ticket. A member of our Supp...

@jololi Thanks for reaching back out to us! To confirm, are you upgrading your purchased weapons many times after redeeming and do not see an ability to downgrade? If you are interested in a downgrade option immediately after redeeming your Reward I apologize that it is working as intended to be unable to downgrade.

@Jerzy-Sas hello there and welcome to Discussions! Were you able to resolve this issue to proceed in the "The Lost Drengir of Ragnar Lothbrok' cutscene?

@Polyedra Hey there thanks for adding to this report! Would it be possible for you to grab a short video clip from your gameplay when this happens while flying? If you can as well use the article provided above by Ubi-Keo to upload your save to the cloud.

@alisumair Hey there welcome to Discussions. I am very sorry for this wait for an update to your case. Our teams are experiencing some high contact volume and are working hard to help get all cases addressed. Due to this there may be some delays, however please rest assured your case is not forgotten.

@goku19911 Thank you for keeping us updated and for your patience!

@Mverzola these should rotate on a weekly basis to check out. ...

Hey there @Mverzola and @SpirantCrayon22 ! I would like to update this with a bit more info on the current rotation of the store packs. From our teams, these will rotate ...

@JEkkSTEryt Hiya and welcome to Discussions! I would like to get a bit more info on the bug you are experiencing. Could you let me know if you are on an Xbox Series S or the X instead? I do se you mention having a stable ping. Is your game crashing back to the Xbox Dashboard after noticing a large amount of lag, or is there a slightly different behavior you are seeing?

@HavocReaper31 To help with this error a bit further could you open a Support ticket next? You can link your Discussions post in your ticket description as well so an agent can pick up where this thread leaves off! If you run into any issues creating a ticket on the Help website please try out our ...

@EnPro23 Thanks for getting back to us! To look into this a bit further would you be able to provide a match ID for the last match that you were in before your game crashed?

Hi @lomondcanton sorry to hear this happening with one of your matches as well. If you have given your game a quick restart and there is no update to your MMR still (as there can sometimes be a short delay) could you reach out to create a Support ticket?

It would be beneficial if you can include the exact time, date, and timezone of the offending match. That w...

@pzNpzN Hello there. For game crashes I would advise running through our troubleshooting guide here to include:

• Updating your Operating System & Graphics Card
• Verify the game files
• Run the game with Administrator Privileges
• Disable background applications

If you continue to see your game crashing when exiting out to the menu please create a ...

@StefanUtreg Thanks for trying those guides out! To confirm, have you originally unlocked these using a different Playstation console (such as playing on PS4 and then moving to PS5) or is this the first time unlocking?

Hello there @Clauzz_R I am sorry to hear about this issue affecting your gameplay for some time now. I'd suggest completing our troubleshooting guide for PC here. Forwarding the listed ports for the game specifically can help to strengthen your connection to Rainbow Six Siege (eve...

Hi there @IIiIIIiIrIIiiI thank you for sharing this error message when starting Ubisoft Connect. I apologize that newer versions of the Ubisoft Connect launcher will no longer be supporting Windows 7. If you have an earlier version of t...

Hi @Midz10 thanks for the swift update. As one more test could you temporarily disable the Ubisoft Connect overlay?

1. Open the three-line menu in the top left corner of your screen. 
2. Select Settings.
3. Under the General tab, uncheck Enable in-game overlay for supported games.

@Tomos34 Sorry to see this error continues to show after trying out some of the troubleshooting. Next could you please reach out to create a Support ticket? Attaching your ...

@RinIsAngry Sorry for the delayed response. To touch base on this issue, you should be able to enter a game regardless of if you have crossplay enabled or disabled. If you have not already could you complete the article recommended ...

Hiya welcome to Discussions. To get a better look into this could you capture a quick screenshot of the circle you are seeing? Additionally, have you tried out any troubleshooting steps such as giving your game files a quick verification?

@FH-Y6S3-FU2-001 Thanks for keeping us updated and glad to hear these issues were resolved for you! Please let us know if anything changes.