Ubi-Havoc

Hi there @Qzdexi-TSMFTX! Looks like you have an open support ticket for this issue. While I apologize that I am unable to discuss your account here on the forums please keep an eye out for any updates to your ticket as our teams look into this for you. Please let me know if you have any questions I can help to address.

Hiya @Cavendar-ECO thanks for grabbing a video of this issue. To rule out any technical issues could you please complete our PC troubleshooting guide? Please let me know if you continue to see this happening with your Operators throwing the S.E.L.M.A.

Hi there @Balala sorry to hear about you experiencing this error code. I apologize as well that you are reaching out on the English language based forums. If you prefer to receive support in your own language I would advise ...

@dr-ghost019 Thank you for taking the time to share these issues with us! Please let us know if we can check into anything else.

@ThinknGroww Hey there, it does look like both of your cases are still open. Thank you for your patience with receiving an update!

@Cavendar-ECO So sorry for the delay in reply, as I do see this challenge timeframe has passed. I can recommend to complete our connectivity guide to ensure that there are no issues when keeping connected to the online services to keep track of your progress made. This should ...

@Flawless_Life thanks for getting back to us with your specs. Thanks as well for weighing in @Lie-nus, as I am also curious to see if disabling overlays (the ones not necess...

@dr-ghost019 Thanks for keeping us updated! I am sorry to hear however that a new issue is happening after being able to enter your game. Our teams are aware of other reports of this error and are looking into things. I would recommend to keep an eye out on the thread here for any updates, and I have also gone ahead and informed our team that you are experiencing this error.

@dominantboy Thanks for sharing your image of one more mysterious door!

@CaptainAgnarr hi there and welcome to Discussions. Thanks for bringing this issue to our attention. As a quick test could you try opening the in-game settings and toggling the HDR settings Off and On (depending on if it is already on)? If there is a chance you are a person of habit like myself and tend to game around the same time every day could you also check if your PC is set to have the night light mode turned on at the same time? Having the night light enabled can change the tint of your scree...

@mattj402 sorry to hear about this issue persisting with your download! To get a better look into what may be causing this on your system could you please create a support ticket on our Help website and attach a system file from your PC called the ...

@dominantboy Please let us know if you come across any other issues.

Hi there @Steve081372 thank you for bringing this to our attention, and I am really sorry to hear about this issue putting a damper on a family gaming night. I would definitely like to look into this for you, ...

@GirthquakeM11 sorry to hear about how frequent these crashes have become. Do you notice any error messages before the crash occurs? With your game running through Ubisoft Connect I would also suggest to reinstall the Ubisoft Connect launcher and clear the ...

@TheNorfolkian Just to check in, did you first notice this issue immediately after you traveled to Svartalfheim or has this only occurred recently (and functioned normally even after being able to initially travel to this region)?

Hey there @mikebrussee thank you for keeping us updated. While I can understand that it is not the answer you were hoping for, the answer does still stand that it is confirmed that the development team will be unable to continue investigating into this. I extend my apologies to you and @Ubitron3000 as I get that this answer is not ideal.

Hey there @Metroid_Meister and @SpirantCrayon22. Unfortunately Support cannot speculate on possible future content. However you can keep watch over the ...

@Simplethumb If you don't have the game and the client installed on the same drive, it could cause an issue. Such issues could be attributed to the speed of data transference or the game having issues accessing client files from drive to drive. While it is not forced (as I can understand it may not be a possibility for everyone to install everything to C specifically), it is recommended for the troubleshooting process.

@dominantboy Completing the steps in the troubleshooting guide should help to ensure the connection to the game's online services is as strong as possible (and thusly put a stop to any in-and-out connectivity issues).

@BioHazzardBoS welcome to the Discussions. Thanks so much for providing this workaround!

If anyone notices this issue resurfacing please feel welcome to update this thread and let us know.