Ubi-Karl

Ubi-Karl



12 Mar

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Val-Ger, thanks for reaching out and sorry to hear about the difficulty you ran into with collecting Field Proficiency Caches.

I can confirm what's been stated above by @echolecter - you will only receive these after reaching level 100 / the season ends.

Should you continue to have your content missing after meeting these conditi...

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07 Mar

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @mukoto22, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you ran into with your missing content.

I've had a closer look at your account however I was not able to locate your Season Pass purchase being linked to the account, therefore so that we could look into the matter further, I'd like to invite you to get through to us via one of the following channels, as this will involve discussing account related details:

  1. ...
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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @F_OFF00, thanks for your response!

Can I check with you what is the graphics card you're using? Is it Nvidia by any chance? If it is, I'd suggest to double-check your video card's software to see if there's an option that optimizes your resolution, which then can result in these settings you've made within the settings file to not apply. Additionally, you can also try putting your settings file to 'Read-Only' status (at least initially for testing purposes), just to see if it makes any difference.

Keep us updated!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey guys! @kayky152004 @snarku

First and foremost, welcome to forums! πŸ™‚...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @TheNorfolkian!

Fully appreciate where you're coming from there and just as previously advised, we will try to keep you all in the loop as we go along.

Until then, should you have any further queries or run into any other difficulties, feel free to get in touch at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @TheNorfolkian, thanks for getting through and forwarding details over regarding this glow appearing in Glowecestrescire's region.

I can see that @SpirantCrayon22 and @bielik01 also provided some input which will be beneficial record to have.

I've done some digging around however wasn't able to identify any similar reports being forwarded over, th...

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05 Mar

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @elnaser80, appreciate your response and welcome to forums! πŸ™‚

Just as ...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @M4RiO1978, welcome to forums and do hope others will find this useful! πŸ™‚

Should you happen to have any other things to share with others or if you happen to have any queries yourself, feel free to reach out at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @d-warrior, thanks for your response as well as provided information together with the video footage. Do mind we sincerely appreciate your input regarding this.

So that we could proceed further, may I double-check if you've possibly started doing Mastery Challenges by any chance? Also, for reproduction purposes, could you upload your save file where issue is present to cloud? To do this, just simply follow steps outlined ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @JamesLogan491, thanks for your response there!

So I take it that you've deleted some of these and are no longer able to recover. If this is the case indeed, would you be able to specify which one have you deleted? Also, as this is something that we will need to forward over to our game team for further review, would it be possible for you to advise us what platform you play the game on as well as provide your save file where issue is present? To do so, all you need to do is simply upload it to cloud as per steps outlined ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @MORSABALTO888, thanks for getting through to us and welcome to forums! πŸ™‚

If you have purchased Complete Edition of Assassin's Creed Valhalla, yes you should indeed be able to play the base game before Dawn of RagnarΓΆk expansion comes out, therefore if you are continuing to be having difficulties you've mentioned earlier, for troubleshooting purposes, give the follo...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @SpirantCrayon22! πŸ™‚

Thanks for bringing this up to us, as it's a small but very important detail you picked up on, and I will forward it over to those responsible.

Should you notice anything else or if you have any further queries, feel free to get in touch at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Golfieri, thanks for getting through to us and welcome to forums! πŸ™‚

If you are in a position to purchase the game and you wish to proceed with Epic Games Store, do check to see whether they offer the game you're after for different platforms such as Xbox Series X/S (although from what I gather and what ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Real-Demonz, thanks for getting through to us and can confirm what's been stated above by @bielik01, however do mind that there is a possibility this number may change with the future updates πŸ™‚...

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17 Feb

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @kapno-tm, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you've had with launching the game.

So that we could look into it further, would I be able to kindly check the following:

  1. Do you happen to receive any error messages at all?
  2. Do you have your game installed on local or external drive?


In the meantime, for troubleshooting purposes, if you haven't already, give the following ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @InfamousKing7, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you ran into with accessing Reda's shop.

First and foremost, taken into account that you are playing on Xbox Series X/S, if you haven't already, give the following ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Mariusbatgang, thanks for reaching out and welcome! πŸ™‚
Β 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
Β 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Should anyone continue to be having difficulties with the map in your inventory, let us know and we will gladly look into it further! 😊


15 Feb

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @BulldozerFire, thanks for your response as well as sent screenshots - we very much appreciate it and your effort certainly did not go unnoticed! πŸ™‚

Just to check, did you possibly try to examine the final clue found on rooftop?