Ubi-Karl

Hey @skull247544, thanks for reaching out, welcome to forums and sorry to hear about this.

So in order to make sure that we're on the same page, I understand that the game has been already concluded and after the rewards screen, you have received in-game disconnection after which you've received a suspension, is that right? If it is indeed, this is quite an interesting scenario, as sometimes any past games (rather than the one you're in at the time) that you've possibly abandoned, can result in suspension being received right after, therefore could this be something you've had at all?

As far as the disconnection itself goes, can I also check the following:

1. Do you recall the error message you received?
2. Is that some...

Hey @NotB3ast_ORI, thanks for getting through to us, welcome to forums and sorry to hear about what happened, as I fully appreciate the situation can be quite frustrating to deal with.

First and foremost, for troubleshooting purposes, if you haven't already, try completing steps outlined here, starting of by verifying your game files first (make sure to also complete the rest) and see if crashes still occur.

Should issue persist, may I check the following:

1. ...

Hey @tavareslss, thanks for reaching out to us, welcome to forums and sorry to hear about the difficulty you ran into with adjusting your key bindings.

First and foremost, for troubleshooting purposes, can I check if you've tried verifying your game files and also, are you launching the game with Admin rights?

Should issue persist after doing the above, can I check what l...

Hey guys, thanks for getting through to us and apologies about the delayed response from our team.

Please do mind that when it comes down to suspensions, these are carefully and thoroughly reviewed. To add, permanent ban instances are rare and usually there for a good reason rather than any light offenses. Although I do not want to set any expectation, the game is monitored by BattlEye: (https://www.battleye.com/support/), therefore you can try getting through to them and see if you can find any answers.

I will make sure to forward your feedback over to our team, however just as advised earlier, since the appeal was declined once, we're unable to review it again.

Should you have any further queries, feel free to reach out at any time!

Hey guys, thanks for getting through to us and sorry to hear about the connectivity issue you've been all dealing with, as I fully appreciate the experience can be quite frustrating.

First and foremost, for troubleshooting purposes, if you haven't already, try completing steps outlined in the following article, and see if it helps.

Should issue persist, do mind that we have received a number of contacts from other players and it's something that is already under further review by our development team, therefore in order to aid the investigation, may I ask you to advise us the following:

• Do you receive any other codes besides 4-0xFFF0BE25?
• ...

Hey @zenoX, thanks for reaching out, welcome to forums and apologies about the delayed response from our team.

Have you tried testing your game in Vulkan API? For more information about it, have a look here. Some players suggested that they were able to achieve better performance, so it may be something to look into, if you haven't already. To add, we do have dedicated ...

Hey guys!

Thank you for your input there and can fully appreciate that this is quite a frustrating one to be dealing with.

I take it that troubleshooting steps above have been completed, therefore if this is the case indeed and problem is still there, so that we could narrow down the potential causes of this, can I check the following:

1. Are you using DX or Vulkan API?
2. How often do you experience this?
3. Did you notice if this occurs only in any particular maps?
4. Did you notice if this occurs in any particular game modes or after any actions in-game, or is it completely random?
5. What GPU are you using?

Let us know and we will take it from there!

Hey @LeVertigo, thanks for getting through to us, welcome to forums and sorry to hear about the connectivity issue you ran into.

First and foremost, for troubleshooting purposes, if you haven't already, try completing steps outlined in the following article, and see if it helps.

Should issue persist, do mind that we have received a number of contacts from other players and it's something that is already under further review by our development team, therefore in order to aid the investigation, may I ask you to advise us the following:

• Do ...

Hey guys! @BleezeyCatz_ @Jadrankaa

Thanks for getting through to us, welcome to forums and sorry to hear about the connectivity and crash related issues you've been dealing with, as I fully appreciate the experience can be rather frustrating.

First and foremost, as far as crash issue goes, for troubleshooting purposes, make sure to complete all of the steps outlined in the following ...

Hey @Tbear_Siege, thanks for getting through to us, welcome to forums and sorry to hear about your missing Year 1 Operators after successfully purchasing Deluxe Edition.

So that we could look into it for you, as it's something that will involve discussing account related details, can I ask you to get through to us via one of the following channels, based on your personal preference:

1. Support w...

Hey @GyrusKorstik, thanks for getting through to us, welcome to forums and sorry to hear about the difficulties you've had with accessing your purchased game.

If you've happened to own Free Weekend version of the game and then decided to purchase full copy, this may result in another download process being triggered and is therefore working as intended.

As far as connecting to the game, do mind that when you will install it, it will take some additional time for the whole installation process to be completed and multiplayer won't be available right away, however once it's concluded, you should be able to connect.

Nevertheless, if you do continue to experience connectivity related issues, for troubleshooting purposes, try completi...

Hey @Renky_, thanks for getting through to us, welcome to forums and sorry to hear about the crash/freeze issue you've been dealing with, as I fully appreciate the experience can be rather frustrating in such circumstances.

First and foremost, for troubleshooting purposes, if you haven't already, give the following ...

Hey @DerBotVomDienst, thanks for reaching out and welcome to forums!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via ...

Hey @NEGamingHD, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with receiving your purchased credits.

I've had a closer look at your account, can see that you got through to us directly and your case has been already escalated to our game team, after which you should be able to receive your credits once it's reviewed, therefore please bear with us and if you have any further queries or run into any other difficulties in the meantime, feel free to get in touch at any time!

Hey @Squawk-7500, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you've had with purchasing in-game content.

I've had a look at your account and it looks like you've managed to get this resolved, however should this not be the case or if you have any particular queries regarding your account, we will gladly take a closer review at it. Do mind though, as it's something that will involve discussing account related details, for such matters, it will be best if you get through to us via one of the following channels below:

Hey @TheMarrynator, thanks for getting through to us, welcome to forums and sorry to hear about the crash issue you've been dealing with, as I fully appreciate how frustrating the experience can be, especially when it occurs mid-game.

First and foremost, for troubleshooting purposes, if you haven't already, give the following steps a go, starting of by verifying your game files first (make sure to also complete the rest) and see how that goes.

...

Hey guys!

@Cream-Stew - thanks for reaching out and welcome to forums! If you do have your purchased content missing and would like for it to be reviewed, we will gladly take a closer look, however as it will involve discussing account related details, I'd like to ask you to get through to us via one of the following channels instead, based on your personal preference:

1. Support website
...

Hey @TFS-Crysteel, thanks for reaching out and welcome to forums!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via ...

Hey @sadist_hun, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you've had with customizing your key layout.

First and foremost, for troubleshooting purposes, can I check if you've tried verifying your game files yet? If you haven't, give it a go and see if issue persists.

Should issue remain, can I check if you've tried making the change within 'GameSettings.ini' file instead, to see if it makes any difference?

If pro...