Ubi-Karl

Hey @mcetnar, thanks for your response!

1. In relation to not being able to edit the quantities in Import/Export menu - I can confirm that we have received a number of players contacts regarding this and the issue is already under on-going review by our development team.
2. As far as scrolling issue is concerned regarding one of the windows in 'General' section, as ...

Hey @Yassin_Azab, welcome to forums!

Thank you for sharing this and I do hope that if anyone potentially runs into this, they will find your suggested workaround useful .

Should you happen to have any other suggestions to share or if you run into any difficulties yourself, do not hesitate and reach out at any time!

Hey guys!

@sizeur65 - thanks for reaching out to us and glad to see that ...

Hey @HACKER360, thanks for reaching out, welcome to forums and sorry to hear about both of the issues you ran into.

1. In relation to Jean La Fortune, I've had a closer look however did not manage to locate any similar reports, therefore for troubleshooting purposes, can I double-check if you've tried to verify your game files? If you did yet issue persists, is there any chance you could provide us with your save file where issue is present? By default, your save files should b...

Hey @Bright_One, appreciate your detailed response there and apologies about the delay in getting back to you on this.

So in relation to the oil power plants, may I double-check whether this has only occurred when you were in transition of moving it from one island to another and located it there (as displayed in your last screenshot) only temporarily, however it ended up destroying itself, is that correct?

If it is indeed, did issue occur after you've finished moving it to the new place?

Let us know and we will take it from there!

Hey @TBone_Biggins, thanks for reaching out, welcome to forums and sorry to hear you're having crash with benchmarks as well.

Would I be able to kindly double-check if you've had a chance to go through steps mentioned by @Ubi-Orion already?

Let us know and we will take it from there!

Hey @ethfawley, thanks for reaching out, welcome to forums and sorry to hear about the graphical issue you ran into with Crown Falls location.

First and foremost, can I double-check if such view stays the same even if you zoom in or zoom out?

As far as troubleshooting is concerned, have you possibly tried ...

Hey guys!

@MalyFousek - I can now confirm that details of the matter you have brought up have been forwarded to our development team accordingly for further review.

Do mind we sincerely appreciate your communication about this and if we will have any further information to share, details will be posted here, in our official forums, so keep an eye!

...

Hey @dempadennis, thanks for reaching out, welcome to forums and sorry to hear about the issue you ran into, as I fully appreciate how frustrating it might be to deal with this after such an extensive troubleshooting.

As it stands, I can confirm that we have received a number of contacts from players who are dealing with the exact same issue and as ...

Hey @buruzi, thanks for getting in touch with us and apologies about the delayed response as well as 2 of the issues you've ran into.

1. In terms of questline for Lady Marmalade Recipe, can I double-check the following with you:
   1. Do you know what was the last quest you completed?
   2. Have you tried ...

No worries at all there .

I can see that you did get a response from one of our team representatives so wouldn't worry too much about translating it at this point.

Either way, hope you get it sorted soon as if you have any other queries or difficulties, drops us a message at any time!

Appreciate your swift response and can now confirm that details of the issue that you've brought up have been forwarded to our development team who will review it further.

Should we have any difficulties with reproducing the issue, we will update the thread accordingly.

Going forward, if we will have any updates coming up, details will be posted here, in our official forums, so keep an eye.

Until then, apologies about the inconvenience this may cause for the time being and if you do have any further queries or run into any other difficulties, do not hesitate and drop us a message at any time! 

Hey @Ashalerionz, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you ran into with unlocking the trophy on PS4.

First and foremost, you've put a very detailed and clear report here, so do mind that it did not go unnoticed and I do very much appreciate it as you've clearly described the issue.

Secondly, after doing some digging around, I was not able to find any similar instances being brought up to our team, therefore for reproduction purposes, so that our team could look into it, would I be able to ask for the following:
...

Hey @SomaXD!

If you do continue to experience the difficulty with seeing content in Reda's shop, just as @Ubi-Peach advised, it would be great if you could provide us w...

Hey @Loraxxe, thanks for the update and glad to hear this .

Hope you enjoy your game-time and if issue does ever reoccur or if you do run into any other difficulties, do not hesitate and drop us a message at any time!

Hey @Fredericco400, thanks for your detailed input - much appreciated!

After having a closer look, I can see that there has been a similar report being sent regarding one of the targets in the hideout, however our team did face some difficulty with reproducing it, therefore so that we could look into it, could you advise us what platform do you play on and also, is there any chance you could provide us with video footage showcasing this?

Let us know and we will take it from there!

Hey @Aoshian, thanks for reaching out and sorry to hear about the issues you ran into.

In relation to being unable to redeem your rewards, may I double-check which ones are you specifically referring to? Is it the additional content you received from purchasing Ultimate Edition by any chance?

Let us know and we will take it from there!

Hey @Tns_84, thanks for reaching out and welcome to forums!

I very much appreciate you for sharing what has helped you and I do hope that if there will be any other players experiencing this, they will find your suggested steps helpful .

Until then, hope you enjoy your game-time and if you do ever have any queries, do not hesitate and drop us a message at any time! ...

Hey @bielik01, appreciate your input there and will make sure to forward this over together with the rest of the information provided!

Should you happen to have any further queries or run into any other difficulties, do not hesitate and drop us a message at any time!

Hey @Emirtb7, thanks for your response there and apologies about the delay in getting back to you from our team.

After having a closer look, I wasn't able to identify similar matter being brought up to our team, therefore so that we could forward it over for further review, is there any chance you could upload your save file which is affected to cloud? In order to do this, just simply follow steps outlined ...