Ubi-Karl

Hey @SpirantCrayon22, thanks for getting through to us and sharing your feedback.

After having a closer look, I was unable to identify any information to say that the Xbox One update size is anything else other than 5.1 GB, however if you are suggesting that the update size was 10.15 GB instead, I will make sure to forward this to one of our teams accordingly.

In regards to other platforms and update sizes, we have the exact same information visible, so whatever you have seen in Patch Notes thread is what it should be.

Should you have any further...

Hey @THEREALFEARMAN, thanks for reaching out, welcome to forums and sorry to hear about the crash issue you're having when attempting to travel to Norway.

So that we could look into it further, may I double-check the following:

1. Since when did you start to experience this issue?
2. Do you receive any error messages right after crash?

In the meantime, for troubleshooting purposes, if you haven't already, give the following ...

Hey @Noy_16, thanks for reaching out and welcome to forums!

So to reiterate what's been already mentioned, I can confirm that Dawn of Ragnarok will be a standalone expansion, separate from the Season Pass.

As far as discounts go, things do tend to get a little cheaper as time goes by, however we do have some decent deals every now and then, so keep an eye on Store for any promotions!

Should you have any further queries or run into any difficulties, do not hesitate and drop us a message at any time!

Hey guys!

Thank you all for your detailed input and apologies if this may have taken longer than anticipated.

This particular matter has been already investigated by our development team, however I am afraid this will not be addressed, as they must focus on issues that have a comparatively higher impact on gameplay experience.

Apologies if this is not the outcome you may have anticipated and if you do have any further queries, let us know!

Hey guys, thank you for all of your input and sorry to those who may be affected by this.

After having a closer look, I can see that this has been brought up to our team already and has been under further review, however at the moment, I am afraid we do not have any updates just yet. As soon as we do however, details will be posted here, in our official forums, so keep an eye!

Until then, should you happen to have any queries or run into any other difficulties, do not hesitate and reach out at any time!

Hey @SpirantCrayon22, thanks for getting back to us there.

I do understand that the issue itself is regarding game not recognizing the content you own and therefore offering incorrect discount, meaning that one way to resolve it is to make sure that correct content is identified and discount % corresponds accordingly. Nevertheless, this isn't something we're able to confirm as far as resolution is concerned, as we're still awaiting for further details from our team.

Apologies if the response is not a satisfactory one and we will try to keep you updated as ...

Hey guys, thank you for your detailed input and apologies about the inconvenience this has caused for the time being.

I can confirm that the information you've provided @Alexios-19 is something our team is indeed aware of and are working on the matter further.

I am afraid that at this moment in time, we do not have any further updates just yet, however as soon as we do, details will be posted here, in our official forums, so keep an eye.

Until then, should you have any further queries or run into any other difficulties, let us know!

Hey guys, thanks for getting in touch, welcome to forums and sorry to hear about the issue you're having with difficulty settings.

As it stands, I can confirm that we have indeed received a number of players reaching out about this, therefore information has been forwarded to our team for further review.

I will make sure to add the details you've provided us with and goes without saying - apologies about the inconvenience this may cause for the time being.

I am afraid we do not have any temporary workaround and it would be hard to give you estimate on when this will be resolved, however as soon as we will have any further details to share, information will be posted here, in our official forums, so keep an eye!

Until then, should you have any further queries or run into any other difficulties, feel free to drop us a message at any time!

Hey @Scythesabre!

Appreciate your detailed input and as it stands, I can confirm that this matter is still under further review by our development team.

So that we could aid the investigation and forward your information over, is there any chance you could upload your save file (where issue is present) to cloud? In order to do this, just simply follow steps outlined ...

Hey @L3FT_FACE_D0WN, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you ran into with Twist and Turns quest.

First and foremost, may I double-check what is the platform you play on? As for the workarounds, do you possibly have access to previous save and did you try re-doing the quest? Additionally, did you try fast travelling to another location and then returning to see if problem persists?

Let us know and we will take it from there!

Hey guys!

@debbiecla and @Meitzi - appreciate your input and sorry to hear you're having the issue with concluding the game.

Just as ...

Hey @Benjin3021, thanks for reaching out and welcome to forums!

We do have a fix scheduled, however more information will be available closer to the time, therefore apologies about the inconvenience this may have caused for the time being and keep an eye on forums for any updates!

In the meantime, should you happen to run into any other difficulties or h...

Hey @Shentao83, welcome to forums and thank you very much for bringing this to our attention.

After having a closer look, just as you stated, I can see that similar matter has been brought up in the past, with runes not showing up in HUD, however this seemingly has been already addressed.

Now as you've stated you do continue to experience this, we will have to re-open the investigation, however in order for us to do so, is there any chance you could do the following:

1. Are you able to provide either screenshot or video footage showcasing the issue?
2. Would it be possible for you to ...

Hey guys, thank you for all of your input and I can understand how impactful this is to some of you.

After having a closer look, I can see that this matter has been brought up by a number of people, however as it stands, we do not have any updates just yet, I'm afraid. As soon as we do, we will try to keep you all in the loop and details will be posted here, in our official forums.

Until then, should you happen to run into any other difficulties or have any queries, feel free to drop us a message at any time!

Hey @SteveZ_Pun, thanks for your response!

In order to keep it all on-topic, if you are experiencing any other game difficulties that are not related to the rectangular fog issue, do let us know so in either existing thread regarding the subject or just create a new one, and we will gladly take a look!

Hey @RodroG-85, appreciate your detailed input regarding the issue and we will try to keep you all in the loop, therefore as soon as more information becomes available, details will be posted here, in our official forums, so keep an eye!

In the meantime, if you do run into any other difficulties, let us know!

Hey @Sterlogy, welcome to forums and thank you very much for sharing your feedback regarding the possibly of changing Sprint between Hold/Toggle.

After having a closer look, I can see that similar sentiment has been shared by some other members of the community therefore I will make sure that this gets forwarded accordingly .

Should you happen to have any other feedback/suggestions to share, or if you run into any difficulties, do not hesitate and drop us a message at any time!

Hey @ldene, thanks for getting in touch, welcome to forums and sorry to hear about the difficulty you ran into with Estrid during Twists and Turns quest.

Taken into account that you've already tried some of the workarounds, may I double-check if you've also tried verifying your game files? If you haven't, giv...

Hey guys!

Thank you for your input and sorry to hear you ran into this difficulty with Romeo and Aethelflaed event.

@elfwebmaster - I can see you've attached screenshots as per ...

Hey @mcetnar, thanks for reaching out and appreciate you for bringing the matter to our attention.

After having a closer look, I can see that we had players in the past who have brought up locations where diving spot was inaccessible, however this appears to have been addressed already, therefore so that we could proceed, are you possibly able to share your save file with us? By default, it tends to be located in %userprofile%\Documents\Anno 1800\accounts. Once located, if you can just upload it to any file sharing website and send the link over to us and we will ...