Ubi-Karl

Hey @PlatscherColt8, thanks for your response there!

I can confirm that this issue is set to be resolved with one of the upcoming updates however just as you might have already seen it stated, it would be difficult for us to provide you with timeframe on when this is set to take place, I'm afraid.

Goes without saying - apologies about the inconvenience this has caused for you so far and if you do have any further queries or run into any other difficulties, feel free to reach out at any time!

Hey @MasterQuest71, thanks for reaching out, welcome to forums and sorry to hear about crash issue you've been dealing with as I fully appreciate how frustrating it can be to deal with.

First and foremost, so that we could have a better understanding about it all, may I check the following:

1. Do you happen to receive any error messages at all?
2. I understand that issue only occurs whilst you're playing rather than on launch, therefore if this is the case indeed, did you possibly identify if this is caused after any particular actions in-game or anything in general that may have triggered such outcome?

As far as troubleshooting goes, if you haven't already, give the following ...

Hey @adnank403601, thanks for reaching out and welcome to forums!

I can confirm what's been stated above - we are looking to have this ...

Hey @michaw1987, thanks for getting through to us, welcome to forums and very much appreciate you for bringing this over to our attention.

After having a closer look, it does not appear that this has been brought up before, therefore may I double-check the following with you:

1. Are you playing on PC?
2. If you are, did you possibly try verifying your game files yet?
3. Did you try tweaking your graphics settings in-game to see if issue persists?

Hey @Panthea1974, thanks for reaching out and sorry to hear about the difficulty you ran into with completing Venutius Tomb.

Based on your description, I was trying to understand which particular bit are you stuck with, and I understand that you're referring to the statue that you need to move through the dungeon (after shattering the glass) and push it over to the bridge that needs to be lowered, after which you need to leave it on the pressure plate to trigger the door, is that right? If it is indeed, for troubleshooting purposes, do you possibly have older save file...

All good there @YungFlyBachelor and apologies about any inconvenience this may cause for the time being.

Hey @MoonrakerB, thanks for getting through to us, welcome to forums and sorry to hear you are affected by this issue as well.

So that we could forward your information over to our team and in order to assist the on-going review, could I possibly ask you to upload your save file where you have issue present to cloud? To do this, just simply follow steps outlined ...

Great stuff @TelefonSquid, I've had a closer look and can see that you have indeed .

I can now confirm that details of the issue has been forwarded to our development team who will review the matter further.

Should we face any difficulties with reproducing the issue, we will try to update the thread accordingly.

Until then, apologi...

Appreciate your swift response there!

I've had a closer look at and can see that you got through to one of my colleagues there .

Can I check which particular tab are you referring to?

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Hey @Banano_TV, thanks for the update there and I'm glad to hear this!

Hope you enjoy your game-time and if you do ever have any further queries or run into any difficulties, do not hesitate and get in touch at any time!

Hey @TelefonSquid, appreciate your response as well as very detailed input on the matter, as all of the information you've provided will be very useful going forward.

After doing some digging around, it does look like this issue occurred to very few players however it does not appear that it has been brought up to our team's attention just yet.

So that we could look into the matter further, I would like to ask you to provide us with your ...

Hey @battlenope, thanks for getting through to us, welcome to forums and sorry to hear that issue persists to you despite all of the troubleshooting mentioned in the thread.

So that we could look into the matter further, as mentioned earlier in the thread by my colleagues, we would need to ask you to provide us with your system files (MsInfo and DxDiag), which will be extremely useful when assessing what may be the potential cause for it, therefore so that we could proceed, I have created a ticket und...

Hey @neT_shane1337, thanks for getting back to us!

I've had a closer look and can see that there was a response sent to you by one of our agents, so take a look when you get a chance .

As far as communication regarding the issue itself goes, we will proceed via ticket itself to keep it all in one place.

Until then, should you happen to have any furthe...

Hey @TheBeltz, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you're having with accessing Pro Replay in-game.

We do have a dedicated article about it, therefore may I double-check if you are doing everything as stated and does issue continue to persist? Also, based on your description, I understand that the replay itself is just simply not visible in the list in-game is that right?

Let us know and we will take it from there!

Hey @Lie-nus, appreciate your input and I do take it that you have found a solution which should help to keep all of these files in order for you.

I've had a look however struggled to locate any similar reports being mentioned, therefore just out of curiosity, can I check if you've tried disabling match replays/recording and if this had any impact on these files that are being created?

Hey @Sommer4155, thanks for the update there and I'm delighted to hear that .

Hope you enjoy your game-time and if you do have any queries or run into any difficulties in the future, feel free to reach out at any time!

Hey @HZD-Godzilla, thanks for your response there!

I had a look at the Reddit post you've shared and can see exactly what you're referring to.

Just to check, did you possibly try making aspect ratio changes within game settings file instead? It should by default be located in C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​, so have a look and see if issue persists.

Keep us updated!

Hey @Adler-D3R, thanks for reaching out and welcome to forums!

Do very much appreciate your input there and will make sure to pass it along.

Should you happen to have any additional information or if you run into any other difficulties, feel free to reach out at any time!

Hey @kazoisa, thanks for reaching out and sorry to hear about the issue you ran into with stats not updating.

First and foremost, can I check if you are referring to both, Ubisoft Connect stats (e.g. time played) as well as R6 stat tracking website?

If it is the case indeed, you probably have noticed that this may be an instance of stats not updating right away, however if you had this issue for over a month now, this certainly does not seem right, therefore would it be possible for you to provide us with screenshots from Ubisoft Connect client and R6 stat tracker...

I do understand where you're coming from and it will be within everyone's interest if the information provided in Patch Notes is as accurate as it could be, so even though on a grand-scheme of things it may seem minor, this is a very good and important detail you've spotted, so much appreciated!