Hey @Mariojimmar2203, thanks for reaching out and welcome to forums! 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
Alternatively, if you prefer to contact us in your native language, you can reach out to us via our ...
Hey @Humility925, thanks for getting through to us and sorry to hear about the difficulty you ran into with locating the target ship for 'Bespoke Tailor 1 - The Tailor' quest.
I can see that you've already provided some solid information about it including screenshots, therefore this will be extremely beneficial, however just before we're able to forward it over, for reproduction purposes, may I also ask you to provide us with your save file where the issue is present? By default, your save files should be located in %userprofile%\Documents\Anno 1800\accounts....
Hey @SirHarryPierce, thanks for sending this over to us!
I've had a look and can see that this has been in fact brought up before, therefore I have added all of the information you've provided to our development team accordingly.
Should we require any additional information for reproduction purposes, we may update the thread as we go.
Until then, apologies about any inconvenience this may cause and if you do have any further queries or run into any other difficulties, feel free to reach out at any time!
Hey @Asterix201252, thanks for your detailed response!
I do understand where you're coming from, however it would be a little tricky to go into detail about this by outlining the reasons behind certain decisions or establish a little more direct way of communication, however to try and answer what you've asked, each time a new fertility set is added/removed, the random shuffling will change by design and is something that will occur when entering the new session for the first time, however if that happens after a GU changes the data, new things will be chosen.
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Hey @MrNFOX, thanks for getting through to us and sharing details regarding trading issue you ran into with Captain Tobias.
I've had a closer look, however based on the description you've provided, it does not appear that we've had any similar reports being brought up, therefore may I double-check the following with you, if possible:
Hey @Metroid_Meister, thanks for getting through to us!
As it stands, I can confirm that this is something our team is aware of, as we have received a number of contacts from players who do no longer receive notifications for either their achievements or challenges for certain titles, and therefore will make sure to forward your feedback over accordingly.
Should we have any additional information available, details will be posted here, in our official forums.
Until then, if you have any further queries or run into any difficulties, feel free to r...
Thanks for the update @F_OFF00 and I'm glad to hear this! 
Hope you enjoy your game-time and should you have any queries in the future, do not hesitate and reach out at any time!
Hey @oxyymoronn, thanks for reaching out and sorry to hear about the difficulties you've had with accessing your save file on PS5 console.
If I understand it correctly, you've been initially playing on Xbox One, is that right?
Starting new save will result in cloud saves being overwritten, therefore the reason why your save file may have not appeared when you launched the game on PS5 (which then resulted in you starting new game) is due to updates not being fully installed (at the time).
I do understand that you do not have easy access to your Xbox, ho...
Hey @Voncroy53 , thanks for reaching out!
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
Alternatively, if you prefer to contact us in your native language, you can get through to us via our ...
Hey @Waynedal, thanks for getting through to us and sorry to hear about the visual issues you've encountered with gear sets and tattoos in particular.
Hey @LewdPickleBoy, thanks for your response!
This is rather an odd one, as there is a known issue regarding controller disconnecting (Xbox One included) on PC, however in your instance you do not have one connected in the first place.
Just to double-check, is your OS fully up to date? Also, as far as the notification itself goes, is it something that is generated by Ubisoft Connect client overlay? If it is, did you possibly try disabling notifications via client settings?
Let us know and we will take it from there!
Hey @jason54400, thank you for your input and can indeed confirm what you've mentioned there .
Should you guys have any further queries or run into any difficulties, do not hesitate and get through to us at any time!
Hey @GenericAnemone, thanks for getting through to us there!
I can see that you've provided a little updated there so glad to hear you managed to get it working.
Hope you enjoy your game-time and if you have any further queries or run into any other difficulties, feel free to get in touch!
Hey @Foxseen_, thanks for your response.
You may need to trigger the download once and it should be all good going forward, so just to double-check, did you manage to get it working in the end?
Let us know!
Hey @VicinityThree, thanks for getting through to us and bringing this audio issue when speaking with Agga.
After having a closer look, I have struggled to locate any similar reports being brought up, therefore for troubleshooting purposes, did you try verifying your game files to see if issue persist...
Hey @MOuRos_, thanks for getting through to us, welcome to forums and sorry to hear about the difficulties you've ran into when attempting to purchase the game.
First and foremost, in regards to your 300 Club Units that you've lost - I can confirm that these have now been refunded for you, so you're able to re-purchase the discount code, if you wish.
As far as troubleshooting goes, can I ask if you've possibly tried clearing cache/cookies on your browser or using an alternative one (can also consider trying on Incognito Mode) and then re-enter the web-store and re-attempt to make the purchase, to see if it works.
Should issue persist, could you clarify whether the error message you receive is something you get after entering your ...
Hey @piksel8x8, thanks for the video footage as well as all of your input - much appreciated!
I can now confirm that details of the matter have been forwarded to our development team for further review.
Should we have any difficulties with reproducing the issue, we may update the thread accordingly.
Until then, apologies about any inconvenience this may cause and if you have any further queries or run into any other difficulties, feel free to reach out to us at any time!
Hey @Dead-lee_G, thanks for reaching out!
As stated in the following article, the intention to allow players who have missed either of the seasons (1, 3 and 4), is something that has been present throughout 2021, however whether there will be another possibility to earn all of the content is something that would be difficult to tell as it is not the information we have available at this moment in time, I'm afraid. Nevertheless I'm more than happy to forward this over as feedback/suggestion to conside...
Hey @wckrick, appreciate your response as well as detailed input on the issue, this will be extremely beneficial information to have for reproduction purposes.
Taken into account that you've stated that you've provided screenshots showing this with some of the skill mods, can I double-check whether there are any other ones? If there are, would you be able to tell us what it is?
Let us know!
Hey guys!
Thank you for your input and sorry about the frustration you've experienced due to this issue.
I can confirm that our team has been attempting to tackle the matter on a number of instances however as we continue to receive reports, investigation has been re-opened accordingly.
I do appreciate that this may have been taking longer than anticipated, therefore if steps suggested above do not help, do mind our team is still actively working on this.
We will try to keep you all in the loop as we go. Thank you for your continued patience and if you have any further queries, feel free to reach out at any time.
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