Ubi-Karl

Hey guys!

@Djcodered - appreciate you for providing us with the update and glad to hear it's resolved for you!

@FILTHY302 - welcome to forums! Would I be a...

Hey @Cucid, thanks for your response there!

I am unsure whether there would be any possibility to invite more players to Soft Launch of the feature, therefore accordingly, have reached out to our game team and brought your name forward just in case .

Enjoy your game-time and should you happen to have any further queries or run into any other difficulties, feel...

Hey @BillTheEndIsNye, I just wanted to provide you with a quick update - over the lifespan of Siege, many systems and details, including the character designs, can be updated for various reasons, therefore the current appearance is most certainly intended.

Should you have any further queries or run into any difficulties, feel free to reach out at any time!

Hey @GhosT-NoErrOr, thanks for your response there and apologies about the delay in getting back to you on this.

I've had a closer look at your communication and can see that you've submitted a ticket which has been forwarded to our escalation team for further review, therefore in order to keep it organised, we will proceed with any further communication via ticket itself and I will see what I can do to speed up the process for you there.

Should you happen to have any further queries or run into any other difficulties, feel free to get in touch at any time! ...

Hey @LilAnter, thanks for reaching out, welcome to forums and sorry to hear about this.

I've had a closer look and can see that Ubisoft Services have been experiencing temporary degradation around the time of your contact, which may have contributed to this, however as of right now, things are all working as intended, therefore can I double-check if the problem is still there for you? Also, to add, I take it that you've also tried suggestions mentioned in the thread by other players, is that right?

Let us know and we will take it from there!

Hey @PanDiSberIe, thanks for reaching out and welcome to forums!

I've had a closer look at your account and can see that you've managed to get through to our team and your reward has been added accordingly .

Hope you enjoy your game-time and if you do have any queries or run into any difficulties in the future, feel free to reach out at any time!

Hey @LumBridge_O-O, thanks for reaching out, welcome to forums and sorry to hear about the connectivity issue you've been dealing with, as I fully appreciate how frustrating the experience can be.

Should issue persist to this day, if you haven't already, have a look at our dedicated article for this specific error code, try completing steps suggested and see if issue persists.

Keep us updated!

Hey @Sgt-Nero, thanks for reaching out and sharing your suggestion with us.

As of right now, if there is anyone who is having a poor connection, disconnection is rather likely to occur, however I do understand that your suggestion would be to have stricter connection requirements, which will then contribute towards more enjoyable gameplay experience for others.

I will make sure to forward this over to our game team accordingly and in the meantime, if you do happen to have any further queries/suggestions/feedback, or if you face any difficulties, feel free to rea...

Hey @Booh-Kakky, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you ran into with vaulting or rappelling.

First and foremost, just to check, did you try verifying your game files to see if issue persists? If you did yet to no avail, did you have a glance at your in-game settings to see if keys have been assigned for either of the actions?

Let us know and we will take it from there!

Hey @Dr-Ryan, thanks for reaching out to us and welcome to forums!

I have carefully read through your query and fully appreciate where you're coming from, especially after opening a good number of packs yet not finding that needed luck...

In regards to rewards that you receive, as you do already know, it is being randomised and we do not have any impact in regards to content you receive, therefore as much as I would like to help you with this...

Hey @BillTheEndIsNye, thanks for getting through, welcome to forums and appreciate you for bringing this to our attention.

I would not be able to advise whether the appearance of the jacket is as intended, therefore I can confirm that I have raised this with our team and we will be able to take it from there!

Hey everyone, thank you for your input and I can see that some of you got some strong feedback regarding the feature, therefore we will make sure that your voices are heard and will forward it over to our team accordingly.

In regards to having issues with adding your phone number, we will gladly take a closer look at it for all of you, however as it's something that we're only able to discuss with the owner of the account, I'd like to invite you to get through to us via one of the following channels, based on your personal preference:

1. Support website
2. ...

Hey @ConceptOneGT, thanks for getting through to us, welcome to forums and sorry to hear about the issues you ran into with Rainbow 6 Siege.

1. As far as Vigil gadget sound issue goes, after having a closer look, I can see that this has been also brought up by a number of other players and is something that is is already under review by our development team
2. Offline issue - I've reviewed our server status around the time of your contact, however servers appear to have been working as intended, therefore do you still experience this issue? If you do, for troubleshooting purposes, try completing steps outlined in the following ...

Hey @MyMomsMyDad_, thanks for reaching out, welcome to forums and sorry to hear you have ran into this error code as well.

As far as suspension itself goes, it is something that is issued by the server-side, therefore I am afraid our Support team would not be able to adjust this for you.

In regards to troubleshooting, as you were unable to reconnect afterwards, did you try completing steps suggested by ...

Hey @TheBrain08, thanks for the update there.

I've had a closer look at your case and can see that it's being handled by one of our regional teams, therefore we will proceed with any further communication regarding this via ticket itself.

Should you happen to have any further queries or run into any other difficulties, do not hesitate and reach out at any time!

Hey @Sirlose-Solid, thanks for your response there and sorry to hear your issue persists.

May I double-check if you happen to be playing on Xbox One? Also, do you possibly have access to any alternative network, such as mobile data for example? If you do, you can try setting up hotspot, connecting to your console and then launching the game to see if issue persists, which will help to narrow down the potential causes of this.

Should this still be inaccessible however, could you advise us what ISP are you using?

Let us know and we will take it from ...

Hey @isaeucastro, thanks for reaching out, welcome to forums and sorry to hear about this, as I do fully appreciate how frustrating such experience can be.

First and foremost, taken into account that this is a technical issue, for troubleshooting purposes, if you haven't already, try completing steps outlined in the following article, and see if it helps.

Should issue persist, may I check the following:

1. Are you using Vulkan or ...

Hey @Chavoaz, thanks for reaching out, welcome to forums and sorry to hear you are having this difficulty as well.

Would you be able to kindly elaborate as to what's happening? Did this occur once after the latest patch or are you having your keybinds resetting itself constantly? To add, for troubleshooting purposes, try completing steps outlined here as well as ...

Hey @qduckii, thanks for reaching out and welcome to forums!

If you are being prompted to download Steam, it means that the game was purchased through Steam, so as long as you login to the correct Steam account of yours, download will start accordingly.

If you are having difficulties with locating your Steam account or if you forgot the details, it will be best if you contact their support team for further assistance.

Hope this helps and should you have any further queries, let us know!