Ubi-Karl

Hey @Mad_Lunch_Meat, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you've had with opening up Ubisoft Connect overlay.

First and foremost, may I check the following with you:

1. Do you have overlay enabled?
2. Do you happen to have any additional software that is active? If so, try temporarily disabling it as it may interrupt with it
3. Are you able to access overlay outside of in-game lobby, such as main menu?
4. Do you happen to be using keyboard loadout in any other language than English? If you are, did you possibly try switching it to it and see if issue persists?

Let us know and we will take it from there!

Hey @Aiirns, thanks for getting through to us, welcome to forums and sorry to hear about the screen tearing issue you've been dealing with, as I fully appreciate how difficult it can be to enjoy the game to it's full extent.

First and foremost, may I check the following:

1. What GPU are you using?
2. Are you using Vulkan or DX API?
3. I understand that you did not play for some time and issue occurred only when you get back, therefore am I safe to say you have noticed this since latest patch?
4. What's the refresh rate of your monitor?

In the meantime, for troubleshooting purposes, if you haven't already, give the following ...

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Hey @Victorique-X, thanks for getting through to us, welcome to forums and sorry to hear about what happened, as I fully appreciate the frustration this may bring.

First and foremost, as far as the crash issue goes, may I check the following:

1. How often do you experience something like this?
2. Since when did you start having crashes?
3. Are you using Vulkan or DX API?
4. Did you notice if crashes occur in any particular maps or after any particular actions?

As far as troubleshooting goes, if you haven't already, t...

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Hey @iLow_Alpha-Rex, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with receiving your Twitch drops on PS4 console rather than on PC.

In order for us to look into the matter further, we will need to take a closer look at your account records, therefore as it's something that we're only able to discuss with the owner of the account in private, I would like to ask you to get through to us via one of the following channels, based on your personal preference:

1. ...

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Hey @Mr-DankAss, thanks for getting through to us and sorry to hear about your missing Disruptor Pack content.

I've had a closer look and can see that this is something that has been brought up by a number of players and is already under on-going review by our development team, therefore apologies about the inconvenience this is currently causing and as soon as we will have any further information to share with you, details will be posted here, in our official forums, so keep an eye.

Until then, should you happen to have any further queries or run into any othe...

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Hey @Krypl_Kara, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you an into with adding your phone number to your account.

First and foremost, there's a short article that essentially outlines the main reasons and issues that can occur when adding the phone number, therefore may be something to look into.

With that in mind, if you have successfully added your phone number...

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Hey @BaLLzl3, thanks for getting through to us and bringing your suggestion forward.

I do fully appreciate where you're coming from and am aware that quite a few titles out there do have lobbies where players are able to sharpen their skills prior to the actual match, therefore will make sure to forward this over to our development team accordingly.

Should you happen to have any other suggestions/feedback to share, or if you run into any difficulties, do not hesitate and reach out at any time!

Thanks for getting back there @BillTheEndIsNye!

I would be unable to explain or outline the specifics in regards to the change and why it was made, however what I do know is that the current look for the jacket is as intended.

In regards to operator picture and bio picture differences, this is something that I will need to raise with the team and check to see if any changes need to be made.

I do appreciate that you're not a fan of the changes and therefore will make sure to forward your feedback over to our team accordingly.

Should you...

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Hey @A-CLASS, thanks for getting through to us and welcome to forums!

As stated in our forum rules, reporting players through forums isn't something that is permitted, therefore I have edited your post and removed details of the player you wish to report, however in order to make sure that it's reviewed, I have forwarded the details ove...

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Hey @BSG-LargeSalmon, thanks for getting through and welcome to forums!

I've had a closer look and can see indeed that as of right now, Year 7 Pass is not available on Steam on it's own (Deluxe Edition is available but it also includes base game), however it has been made available to purchase up until 28th of March as per Twitter post above:

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As far as purchasing products on the same platform, I just wanted to clarify that this is how generally things work with all of our games.

Apologies if this may ... Read more

Hey @whatelse4567, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with adding phone number to your account.

First and foremost, there's a short article that essentially outlines the main reasons and issues that can occur when adding the phone number, therefore may be something to look into.

With that in mind, I would advise you to try and see if you can add your phone number at a later time, as numerous repeat authentication reque...

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Hey @Naador666, thanks for getting through to us and sorry to hear about the freeze issue your friend has been dealing with.

First and foremost, so that we could get a better idea about the issue itself, may I check the following:

1. Is he using Vulkan or DX API?
2. Since when did this start to happen?
3. I understand issue only occurs in unranked matches, however works perfectly fine in other game modes, is that right?
4. Does he happen to receive any error messages at all?

In the meantime, taken into account that he has already tried some steps yet to no avail, can you also ask him to do the ones outlined in the following ...

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Hey @HelnKelerdid911, thanks for getting through to us and welcome to forums!

I do very much appreciate you for bringing this suggestion forward as I do recall seeing a number of players sharing similar sentiment regarding the map and will make sure it reaches our dedicated team.

To add, it would be difficult to say whether such thing will be impleme...

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Hey guys!

Thanks for getting through to us and sorry to hear about what happened, as I do appreciate how frustrating it can be when it occurs mid-game.

I've had a closer look at our server-status around the time of your contact, however it appears that everything has been working as intended and there have been not outages or so.

As far as suspension itself goes, it is something that is issued by the server-side, therefore I am afraid our Support team would be unable to adjust this for you.

So that we could look into the matter further, may I kindly check the following:

1. Do you recall the error message you received when disconnection occurred?
2. Is that something you experience regularly or is that a first instance?
3. Did you attempt to reconnect? If so, what happened?

In regards to troubleshooting, if you haven't already, try the following steps and see if issue persists/reoccurs:

1. ...

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Hey @Kaenshii, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with using your SteelSeries Rival 600 mouse.

So that we'd be on the same page, may I kindly check the following with you:

1. What you've got your Polling Rate set as? Did you try to adjusting by lowering it down, to see if issue persists?
2. Do you have Raw Input enabled? If you do, did you try disabling it?
3. To add, if you haven't already, you can also try verifying...

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Hey @Coyote_N19, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with launching the game through Vulkan API.

First and foremost, may I kindly check the following with you:

1. What GPU are you using?
2. Do you happen to receive any error messages at all when you attempt to launch it?
3. Do you happen to be using 'Mirilis Action!' screen recorder by any chance?

In the meantime, taken into account that you've done some troubleshooting steps already, can I ask you to also t...

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Hey @XZ-BEANYBOI-ZX, thanks for getting through to us, welcome to forums and sorry to hear about this, as I fully appreciate that this can be quite frustrating to deal with if it occurs on multiple instances.

As mentioned by ...

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Hey @Fetre, thanks for your input there and welcome to forums!

Just to clarify, the suggested route for Match Replay folder is something that is set by default and can be adjusted, if needed to, therefore use it as an indication for the location of the files however the exact path may indeed slightly differ should there have been any amendments made prior to it.

Hope this helps and if you have any further queries, let us know!