Ubi-Karl

Hey @SpirantCrayon22, thanks for taking time and getting back to us!

I can confirm that @Ubi-Borealis has forwarded the information you've provided to our development team already, therefore if we will have any updates on this, details will be posted ...

Hey @archsh3riff, thanks for the update and whatever magic @Ubi-SpaceCats has used, it certainly worked, so I'm delighted to hear that! ...

Hey @Kormac67, thanks for reaching out!

It has been weekend during the time you've flagged it therefore there is a possibility it may not be responded to immediately however moderation is certainly present and we are trying to keep on top of it all .

If you do have instances which have not been responded to however, let us know and we will take a closer look as so...

Hey @archsh3riff, thanks for the update and glad to hear you've managed to get it done, although the fact that it took you that many attempts is certainly not ideal.

After having a closer look, I wasn't able to identify anything similar being brought up to our team, therefore taken into account that you've managed to complete it, we will closely monitor the situation.

Despite all the issues you ran into, I do hope you get to enjoy your game-time and if you have any further queries or run into any other difficulties, feel free to reach out at any time!

Hey @SpirantCrayon22, thanks for getting through to us, sorry to hear about the issue you ran into with Reda's shop and glad to hear it's all sorted for you now .

Hope you enjoy your game-time and if you do have any queries or run into any difficulties in the future, do not hesitate and reach out at any time!

Hey @MR-OPERATOR, thanks for your response there!

After having a closer look at this, just as @Ubi-Nacho stated previously, we did receive some contacts from othe...

Hey @eti06, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with accessing wealth behind the shelf in Odin's Hideout.

I've had a good look and I can see that this matter has been brought up in the past, however our team has addressed it with one of the recent patches and it should be resolved by now, therefore can I kindly double-check if you have your game fully updated? Additionally, for troubleshooting purposes, did you try ...

Hey @bupbup, thanks for getting through to us and sorry to hear about the playtime synchronisation issue you've encountered.

Just to double-check, are you referring to your playtime being shown in Ubisoft Connect client, is that correct?

If it is indeed, I can confirm that we have received similar contacts and issue has been forwarded to our development team who will review it further, however as of right now, we do not have any further updates just yet, I'm afraid.

Should you have any further queries or run into any other difficulties, let us know and we...

Hey @FNlFF, thanks for your response and welcome to forums!

There is a fair possibility that there may have been an error along the process and therefore the transaction itself just simply did not go through. In such instances, if you have used your discount code and no longer have it, we will be able to refund you 100 Club Units so you could apply it to your next purchase.
...

Hey @Geiirko, thanks for your response!

We certainly can, however it doesn't always provide accurate translation, therefore in order to ensure that there is no miscommunication, just as ...

Hey @BenDefo, thanks for your detailed input and apologies about the delayed response from our team.

I was about to happily forward your report over to our development team for further review, however it appears that your save file is private and we're unable to download it from you, therefore is there any chance you could temporarily make it public and once we've got it and pass it over to our game team, you can then remove it or make it private, entirely your personal preference.

Looking forward to hearing from you! ...

Hey @Tru_ryan, thanks for getting through to us and sorry to hear about the blackscreen issue on launch you've been dealing with, as I fully appreciate how frustrating this can be after playing for a good amount of time.

After having a closer look at your account, I can see that you have already created a support ticket as well and provided us with system files. After reviewing those, I can see that you are using one of the processors that have been reportedly affected by this issue as mentioned in another couple of bigger threads that have been around.

As it st...

Hey @KaaPTaaNY, thanks for getting through to us, welcome to forums and glad to see new faces in the community! Hope you'll continue to enjoy the game and have many good moments to experience!

In relation to your queries, we have a ...

Hey @Jerry_Key_Smith @Katje-Katrien, sincere appreciation for your input in regards to the matter and as it stands, I can confirm that details you've provided have b...

Hey @HeliosPNG, thanks for reaching out!

You should be able to find permanent/silver (50% increase) boosters for either XP or Silver and these should be still present for you in-game to be purchased through Helix Store > Boosters section.

Hope this helps and if you have any further queries, let us know!

Hey @Beangamer2022, thanks for getting in touch with us, welcome to forums and sorry to hear about the difficulty you ran into with connecting to Ubisoft Connect through Valhalla.

After having a closer look, I can confirm that we have received similar instances in the past and this appears to be already resolved, however if you do continue to experience this, I would suggest you to try linking your Xbox and Ubisoft accounts through another platform, such as:

1. Ubisoft Connect mobile app
2. Account Management website
3. Ubisoft Co...

Hey @nighrider5000, thanks for reaching out and welcome to forums!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via ...

Hey guys, thanks for reaching out to us and apologies about the delayed response from our team.

After doing some digging around, I can see that similar instances have been brought up in the past, where other small chests were not visible on the map, however using Odin Sight, players were able to reveal them.

This has been forwarded to our development team since, however we have been informed that this is working as intended, and only medium or bigger chests are intended to be visible on the map.

Should you have any further queries or run into any other difficulties, drop us a message at any time!

Hey guys, thanks for getting through to us and sorry to hear about the issue you're having with Yule amour duplicates.

After having a closer look, I can see that specifically regarding the cloak, issue has been brought up in the past, however it has been addressed with one of the recent updates, therefore if you are not using any 3rd party software and problem persists, we would need to forward this over to our development team accordingly, so that investigation could be re-opened. However, in order for us to do so, I would like to ask either of you to provide us with your save file where issue is present. For this to be achieved, all you need to do is just simply upload it to your cloud by following steps outlined ...

Hey @math0219, thanks for reaching out and welcome to forums!

As it stands, the spear that is used by Jarl Hemmington isn't something you'd be able to obtain within the game, however the closest weapon to it would probably be Odin's spear .

I do hope this answers your query and if you have any further questions or run into any other difficulties, let us know!