Ubi-Karl

Hey pxtient_zero, thanks for getting in touch and apologies about the delayed response.

As it stands, I can confirm that this particular issue has been already brought up to our development team who are investigating the matter further. This appears to be affecting not those two operators that you've mentioned by just in general - as player's exit Drone POV and press either circle or B on their controller, it will result in either crouching or standing up, depending on their initial position.

For testing purposes, you can try changing your button for leaving the Drone POV to something else.

Our apologies about the inconvenience this may be causing and thank you for bearing with us in the meantime.

As soon as we will have any further updates on this, details will be posted here, in our official forums, so keep an eye!

Hey HippedOak0608, thanks for getting in touch with us!

I've had a look at the video footage you've sent to us and was unable to identify any issue there.

As it stands, since Y5S2, we've introduced match cancellation feature (patch notes).

In case if there is a missing player in either team, vote will be triggered, allowing the team to decide whether they wish to continue. If match is cancelled, player who left will receive suspension accordingly, however if player comes back, regardless of what the vote result is, you will be able to proceed with the match.

This something that has been implemented to help in those rare instances where you have a teammate missing.

Should you have any questions, let ... Read more

Thanks for your swift response there and now I know exactly what you're referring to.

We're more than happy to help you with this, however as it will involve discussing account related details, I am afraid we would be unable to proceed via forums and instead, would like to ask you to reach out to us via one of the following channels:

1. Support website
2. ... Read more

Hey Anime_Dude_, thanks for reaching out and apologies about the delayed response from our team.

I would not recommend you to buy game copy that is for a different region than your actual PlayStation account is associated with, as it will result in difficulties accessing any additional content you can download for the game as well as will prevent you from making any additional purchases for that game title, so if you do have a faulty copy, I'd suggest to buy it so it would be for the exact same region as yours, and then you won't have any difficulties accessing your character progression, since it's saved on cloud storage, meaning that as long as you have access to your account, you will be fine. In terms of your additional content, such as skins, renown and operators - this is stored on our server-side and you will be able to access it, however if you do end up buying game copy that is for a different region - you are likely not going to be able to download it in t... Read more

Originally Posted by WILD_RYAN_05
I just started playing the game and I got the ultimate edition of the game and it did not give me any of the operators and I bought 6 of them with reown and my friends told me if you have opreator packs that you did not need to buy the operators

Hey WILD_RYAN_05, thanks for getting in touch and apologies about the delayed response from our team.

As you've purchased your game, did you fully activate and download all of your additional content? Depending on where you've bought it from, there will be a base game however you should also have extra content that needs to be downloaded and installed before you can access all of your operators tha... Read more

Hey HBarb0saRj, thanks for reaching out to us and welcome to forums!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language instead, can you visit our support website and submit a support ticket, where a memb... Read more

Hey guys!

Thanks for getting in touch and I am sorry to hear that many of you have been affected by this.

As it stands, issue has been already brought up to our development team who are reviewing the matter further.

We do not have any information on this just yet, however as soon as we do, details will be posted here, in our official forums, so keep an eye.

Our apologies about the inconvenience it's causing and thank you for bearing with us in the meantime.

Hey black-shino, thanks for getting in touch, welcome to forums and I am sorry to hear about the issues you've been dealing with.

Would I be able to check whether you've experienced disconnection just in a single game or is that a regular occurrence? Also, do you recall what error message you received at the time?

I've had a closer look at our server status however everything appears to be working as intended and I was not able to identify any outages.

In terms of the abandonment penalty, it is something that is automatically issued by the server-side in case if you do end up leaving the match before it's concluded, however I do understand that this may seem if you've had a stable connection at the time, therefore for that reason, our aim is to identify what is the cause of this and just simply try to prevent this from happening again.

Hey guys, thanks for reaching out and bringing this to our attention.

So that we could investigate the matter further, can I ask you to advise us the following:

1. What is the console model you play on?
2. What is the exact error message you received when this happened?
3. Since when did issue start occurring?

Let us know and we will get back to you as soon as possible!

Originally Posted by Ispxmalxt
Same thing happening here. It's the servers 100% because my whole squad got kicked at the exact same time. We all got a 30 minute ban. Tried again 2 hours later, instantly kicked and banned for an hour. No option to reconnect. I know it's not supports issue but the dev team needs to hurry. It's literally not playable

Hey Ispxmalxt, thanks for your input and sorry to hear about this as I fully understand how frustrating it may be.

Do you recall whether error message you received during both of the instances is the same? If so, what was it?

As far as the second time you've been immediately suspended - was that as soon as you joined ... Read more

Hey JuaNiKoTeFoKa, thanks for getting in touch and welcome to forums!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language, you can either reach out to us via Spanish forums or visit our ... Read more

Hey guys, thanks for reaching out and sorry to hear about the problem you're experiencing.

As mentioned earlier in the thread, this issue has been already brought up to our development team, who are investigating the matter further.

We can only apologise about the inconvenience this is currently causing and thank you for bearing with us in the meantime.

As soon as we will have further updates to share, details will be posted here, in our official forums, so keep an eye!

Hey AnimeFanFicX2, thanks for getting in touch and I am sorry to hear about the issue you ran into.

First and foremost - are you using the exact same Xbox account? If so, this will be in relation to the additional content that you're likely yet to download, therefore try going there manually and make sure all of the content is fully installed.

Should you still experience this issue despite having all of the content fully downloaded, we will need to look into the matter further, therefore as this will involve discussing account related details, I would like to ask you to get through to us via one of the following channels:

1. ... Read more

Originally Posted by mewty_hought
The exact same thing has happened to me the past two days, the first game I didn’t even get into and I have been demoted from gold 3 to silver 3. I know that this is not my fault as my entire squad has been kicked both times and been penalised for it. Is there any way I could get my rank back whilst I wait for an updat?

Hey mewty_hought, thanks for getting in touch and I am sorry to hear about what happened.

Over the past 2 days, we've had a temporarily degradation, which may have resulted in you and the opposing team not being able to continue from where you've left, however it has been resolved not long after and servers were running as ... Read more

Originally Posted by wolverine0899
The FPS issue just started happening after the latest patch and I tried everything to fix it my friend has the same issue also I think it would help if you guys made it clear that you guys are aware of it and fixing it on the Ubisoft support Twitter or the r6 Twitter just so more people know that you guys are aware and fixing the problem cause I had to hunt this forum down and more people are on Twitter than the forums and thanks for updating me and good luck fixing the problem

Thanks for your response there and my apologies about the confusion!

Yes, the FPS issue is something that has also been brought up as well, I just wanted to be su... Read more

Hey Xx_MFT_xX, thanks for getting in touch and welcome to forums!

As it stands, I can confirm that we have received a number of players contacting for this specific issue as it's currently solely affecting Xbox consoles, therefore it is currently under investigation by our development team.

Our apologies about the inconvenience this is causing and thank you for bearing with us in the meantime.

As soon as we will have any further information, details will be posted here, in our official forums, so keep an eye!

Originally Posted by wolverine0899
Do you guys have a timeline as to when it’ll be fixed the game is actually unplayable I’ve been suspended several times and lost a bunch of elo because of this I understand you guys are doing your best but it’s just frustrating and when I do get to play I’m getting like 40 frames so yeah

Hey wolverine0899, welcome to forums!

I fully appreciate your concern and I also understand how frustrating this can be, especially if it happens on multiple instances.

It would be very difficult to give estimated time for the fix and our team is in progress of attempting to reproduce the issue and find the cause for it, so I would not expect ... Read more

Originally Posted by flames2121
Me and my boyfriend are also having the same issue we both played when it came out the first time but my brother and friend who didn't play back then got their's as soon as the event was released

Hey flames2121, thanks for getting in touch and letting us know!

Yes, this is something that isn't necessarily affecting everyone, however there is a good number of players who did not receive it, therefore we will try to make sure those cases are addressed as soon as possible.

Hey TrulicifyYT, thanks for getting in touch and welcome to forums!

As it stands, I can confirm that we have received a number of players contacting for this specific issue as it's currently solely affecting Xbox consoles, therefore it is currently under investigation by our development team.

Our apologies about the inconvenience this is causing and thank you for bearing with us in the meantime.

As soon as we will have any further information, details will be posted here, in our official forums, so keep an eye!

Hey R6ViBeWolf, thanks for getting in touch and I am sorry to hear about the issues you've been dealing with.

First and foremost, in terms of 'Please wait, synchronizing data' message you receive - it's something that we're aware of and our development team is already investigating the matter further, however as far progression goes (renown/battle pass progress/MMR) - you should still receive this, however it may not appear immediately and you may have to restart your game for the content to appear. This is only a temporarily thing whilst our team is looking for a solution.

In terms of the error message you receive that prevents you from logging in to the game - would you be able to clarify what is the error message you receive? Also, is that something you experience regularly or is it a fairly rare case? Also, what is it that you do after and does it help you to connect or are you continuing to experience the issue?

Let us know! ... Read more