Ubi-Karl

Hey GatsbyNinja, thanks for getting in touch and I am sorry to hear about this.

First and foremost, I've had a closer look at your account and can see that you got through to us via live-chat with the request of video footage showing you completing the steps. I understand this may not always be possible, therefore if you're unable to provide us with it, do not worry about it too much.

I can also see that you've provided us with your launcher_logs and wanted to ask if you could also attach your system files (MsInfo and DxDiag) that may be useful when in effort of reproducing the issue.

In terms of the troubleshooting steps you suggested you already tried - can I just double-check whether pr... Read more

Hey flowybab., thanks for getting in touch and I am sorry to hear that you're affected by this issue.

As it stands, I can confirm that we have received a number of contacts about this and issue is under review by our development team and I will ensure your feedback gets passed over to our team accordingly.

Our apologies about the inconvenience this is currently causing and thank you for bearing with us in the meantime.

If you have any further questions, let us know!

Hey KendrickL7mar, thanks for getting in touch, welcome to forums and I am sorry to hear about what happened.

First and foremost, so that we could look into the matter further, would I be able to ask you to clarify the following:

1. When the game crashed, did you receive any error message at all?
2. Is crashing something you experience frequently or was that a single instance?
3. Did your game crash possibly towards later rounds, which may have resulted in match being concluded before you were able to join back?

Let us know and we will take it from there.

Thanks for your translation there and I can now understand what the problem is.

After having a closer look at the specs you've provided, it seems that both your processor and graphics card are under minimum system requirements, which means that this is very likely to be the reason why you're unable to load the game, however regardless, in order to see whether there's a possibility to play it somehow, I'd suggest to try the following:

1. You are able to launch the game in DX or Vulkan API, so if it doesn't work with one, you may try using another one, just to see if problem remains. In the game folder, you will be able to locate both launcher applications in case if you're unsure where t... Read more

Originally Posted by ceresz
i also have the same problem

Hey ceresz, thanks for getting in touch!

I can see that you've created a separate thread for this, to which I've just replied a moment a... Read more

Hey JB_Anima, thanks for getting in touch and welcome to forums!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language instead, can you visit our support website and submit a support ticket, where a member of... Read more

Hey Radioactive6__9, thanks for getting in touch and sorry to hear about the issue you've been having.

First and foremost, so that we could get a better idea of what may be possibly causing this, can I ask you to clarify the following:

1. Are you using Vulkan or DX API?
2. Does game continue to crash if you switch it to the other API?
3. Do you happen to receive any error message at all?
4. Since when did the issue start occurring?

In the meantime, if you haven't already, try completing the remaining steps outlined in the following article and see whether it brings any results.

Keep us updated!

Hey liquidice.203, thanks for reaching out and I am sorry to hear about what happened.

I've had a look and it does not appear that we had any outage/degradation at the time and servers were working as intended.

If you have been disconnected at the start of the match, this will be related to match cancellation feature that has been presented in Y5S2 (patch notes), where a team is able to cancel the match if they have team member missing, which will result in the player who has left receiving the penalty and MMR reduction.

If this is something that you do experience on frequent basis, I would recommend to try completing steps outlined in the following ... Read more

Originally Posted by TheDevilGuys
Hello,

here's how this works. You look down and walk a little bit backwards so it doesn't say attach but it says deploy. Then you place the shield and then you try to put a kapkan trap on the door and the shield just breaks.
Voice chat issue has started happening after the crimson heist update. It happens occasionally. It just doesn't show who's talking sometimes but the voice chat itself does work.

YouTubeShare has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content? ...

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Originally Posted by Cavendar.ECO
I can't mark half the time. Seems like a long delay, and maybe that's intended, but sometimes I can't ping anything for 30 seconds into the match. I haven't timed it but very frustrating.

Then, I can't voice chat half the matches. It won't work for two matches, then will another. Then stop again.

Hey Cavendar.ECO, thanks for reaching out and bringing this to our attention.

First and foremost, so that we could get a better idea about the issue you're having as well as what may be causing it, I would like to ask you the following:

1. Since when did these issues start to happen?
2. As far as ping or voice-chat ... Read more

Hey mondoch, thanks for reaching out to us and I am sorry to hear about the issue you've been dealing with.

We do have this issue reported on R6Fix, where players have also shared their workarounds which seemed to have helped some, therefore if you haven't already, check those out as there are a few and see whether any of those are useful for you.

Keep us updated!

Hey Justxn.-, thanks for getting in touch and apologies about the delayed response from our team.

We have indeed received reports from players who mentioned others abusing this and getting away by leaving the match early. Nevertheless, since then, fix has been deployed, which means that if player leaves the match, he/she will receive abandonment penalty if they do not join back. However if the opposing player does join the match back, match cancellation will be automatically cancelled and you will be able to proceed with the game. This is something that has been implemented, in case if any team does indeed have a genuine player who is not there at the time and have the possibility to forfeit rather than continue playing 4v5.

Hope this helps and should you have any questions, let us know!

Hey Jehasin, thanks for reaching out to us and welcome to forums!

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Ubisoft Connect account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the right one and error will no longer appear.
... Read more

Hey EyeofGuy, thanks for reaching out and bringing this to our attention.

I've came across a similar thread not so long ago and wanted to ask a few questions in order to get a little bit more information about this:

1. Since when did the issue start to happen? Was it possibly since latest patch?
2. I do see that you've stated that issue occurs whilst aiming or usi... Read more

Hey SantzinApelaum, thanks for reaching out to us and apologies about the delayed response.

As it stands, I can confirm that this issue has been already brought up to our development team's attention who are investigating the matter further.

For now, we would just like to ask you for patience and appreciate you for bearing with us in the meantime.

As soon as we will have further updates, details will be posted, here, in our official forums, so keep an eye!

Hey TheDevilGuys, thanks for reaching out to us and I am sorry to hear about the issues you've been having.

First and foremost - in terms of the shield bug - is there any chance you could provide us with video footage or if not possible, screenshots as well as exact reproduction steps? I can see that you've explained it briefly in your initial post however just wanted to make sure that we're aware of any little details that may allow us to reproduce the issue on our side.

As far as voice-chat issue goes, can I just double-check if it's something that you've started experiencing since latest patch or has this issue been out there for a while? Also, does it happen in every game or just occasionally? The more information you can provide, the better.

Let us know!

Hey GavinIsConfused, thanks for reaching out to us and apologies about the delayed response.

As it stands, I can confirm that this issue has been already brought up to our development team's attention who are investigating the matter further.

Our apologies about the inconvenience this is causing and thank you for bearing with us for the time being.

As soon as we will have further updates, details will be posted, here, in our official forums, so keep an eye!

Hey guys, thanks for reaching out and apologies about the delayed response.

I can confirm that we did indeed have a temporary degradation however this has been resolved not long after and servers have been running as intended since.

Can I just double-check whether that was a single occurrence or did you experience this issue more than once?
In regards to support's availability - we do provide support via a number of different channels however as far as live-chat goes - yes, it is not available 24/7, I'm afraid.

Hey NAVI_s0mple, thanks for reaching out and apologies about the delayed response from our team.

Please do note that we're always aiming to respond within 48 hours however during busier periods it can sometimes take a little longer.

I've had a look at your case and can see that agent's response has been sent to you and you also verified your email as requested, therefore bear with us and you will hear back from us as soon as possible!

Hey Meatball_Man__ ,thanks for getting in touch with us and apologies about the delayed response.

I've had a closer look at your account and can see that you linked your Twitch account and there is also viewing time, however I am afraid that we're not able to identify and rewards you've earned as viewing time seems to be very short.

If you have received notification via Twitch regarding the drops you can claim, then we are happy to look into your case further, however if you did not receive it in the first place, then I am afraid that we will be unable to provide you with any rewards.

Should you have any questions, let us know!