Ubi-Karl

Hey Avg_Breadstick, thanks for reaching out and bringing this to our attention.

Is there any possibility you or your friend could provide us with video footage of this?

Hey TTVIIIIunixIIII, thanks for reaching out and I am sorry to hear about the issue you've been having, as audio is absolutely vital in tactical shooter game.

First and foremost - are you using headphones or speakers? Have you tried testing the game with different audio devices to see if it could be related to peripheral issue instead? Also, is your sound only missing in-game however is fine whilst in main-menu of the game?

Let us know and we will get back to you at the earliest possible convenience!

Hey OliviaNeill_AKD!

Thanks for reaching out to us and I am sorry to hear about what happened.

I've had a look at your account and can see that you've submitted your appeal indeed, therefore I've forwarded to one of our teams who will get back to you on the matter as soon as possible.

If your account has been genuinely breached, this will be definitely taken into consideration during the appeal process, so keep your head up and we will try to get this matter sorted sooner than later.

Thank you for bearing with us in the meantime and if you have any further questions, let us know!

Originally Posted by V1RUL3NCE-1
the account that is connected to rainbow six siege uses the exact same email as this account, so i cannot access it, since it automatically opens this account

Thanks for your swift response.

You can only have one email address per account. I've had a look and can see that email addresses for both of your accounts are not the same as you've suggested.

If you are having difficulties with accessing your Ubisoft account where your game is located and you wish to recover it, we can help you, however as it will involve discussing account related details, reach out to us via previously stated channels, and one of our agents will get bac... Read more

Hey V1RUL3NCE-1, thanks for reaching out to us and welcome to forums!

First and foremost, to find out more about the ownership error message you're receiving, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Ubisoft Connect account, than it was linked to, when you launched Rainbow Six: Siege for the very first time.

To have this resolved, you need to make sure you are lo... Read more

Hey guys, thanks for reaching out and bringing this to our attention.

Just before this gets forwarded, I would like to ask you to try completing steps outlined below and just see if problem remains:

1. PlayStation
2. Xbox
3. ... Read more

Hey guys!

Thanks for sharing your feedback on this, we do really appreciate it and understand how important this is to some players.

This particular matter has been raised by Ubi-Orion and is already under review by our development team.

In terms of whether this change is intended or whether it's a bug - we cannot really comment on this just yet, however as soon as we do have some further information, we will let you know about this.

Please bear with us and apologies for the inconvenience it is causing in the meantime.

Originally Posted by i.M.i.O.I
I did

[ONLINE]
;DataCenterHint =>
; default (ping based)
; eastus
; centralus
; southcentralus
; westus
; brazilsouth
; northeurope
; westeurope
; southafricanorth
; eastasia
; southeastasia
; australiaeast
; australiasoutheast
; japanwest

;
;if UseProxyAutoDiscovery is set to true, http_proxy or https_proxy or all_proxy and no_proxy are going to be looked up and used for all http calls
DataCenterHint=centralus
UseProxyAutoDiscovery=0

I've had a look however it doesn't look like you've thoroughly fol... Read more

Originally Posted by RRRRUUUUNNNN
Hello,

This issue came with the release of Vulkan, all the steps that have been done is active DTS/Dolby Atmos, open R6 Vulkan, and in the main menu you can hear that the spatial sounds do not work even when you in a game, re-enabling those sounds even when the game is open not isnt making any difference.

I think i reported about it to the support a long ago

Hey RRRRUUUUNNNN, thanks for reaching out and providing details regarding the issue.

I can confirm this has been forwarded to our development team for further review.

We do appreciate your communication and should there be any further updates, details w... Read more

Originally Posted by MaxP0wer_
With the last patch of March 25th seems solved to me. I've played 3 times with no problem.

Hey MaxP0wer_, thank you for providing us with update and I'm glad to hear this .

Hope you enjoy your game-time and should you have any queries in the future, do not hesitate and drop us a message at any time!

No worries at all Sam!

I understand there are a lot of people who are concerned about this and we will ensure we keep you guys in the loop.

Hey SirHarryPierce!

After forwarding this over to our development team, I have received the following confirmation: You will receive a celebration (UI bonus message) each time when you get new level of Influence in any category for the first time. If you receive the same level of bonus for the second time, you will not get a celebration, but a pop-up message from Notifications menu will appear.

In the first provided video - you did not receive a celebration after you've bought some shares from AI. On the same video some time before that we can see that AI bought shares from you. That means that you actually had Influence bonus, lost it after AI bought shares, and gained it back after buying shares again.

It has been confirmed that this is not a defect and is working as intended.

If you do have any follow questions or further details, let us know and we will get back to you as soon as possible!

Hey maxter_x2010, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you're having.

In order to try and resolve the issue, first, try completing steps outlined in the following article, starting of by verifying your game files first, and then see whether it helps.

Keep us updated!

Thanks for the update there and sorry to hear that.

As soon as we will have any further updates on this, details will be posted here, in our official forums, so keep an eye!

Originally Posted by RealityIsHarsh_
hi sorry it took so long to reply ive been busy with school and just life in general.
so i deleted the profle thing and the savegame files but the problem is still there

Hey RealityIsHarsh_, thanks for getting back to us there and apologies about the delayed response from our team.

In order to try and resolve this, can I ask you to try disabling the General Controller Settings in Steam? (Steam > Settings > Controller > General Controller Settings)

If that doesn't help, please note that this issue is something that our team is actively looking into, therefore our apologies about any inconvenience this may be causing in t... Read more

Hey hodurgas, thanks for getting in touch and welcome to forums!

I've looked it up however it does not appear that this particular issue has been brought up before, therefore is there any possibility you could provide us with video footage (or screenshot if not possible) showing this?

I am curious as to what in particular may have caused this and how we could possibly reproduce this issue.

Did you ever experience anything similar before or was that a first instance?

Let us know!

Hey SirHarryPierce!

Thanks for getting back to us and apologies about the delayed response from our team.

I've watched video footage you've provided and can see exactly what you're referring to, therefore I can confirm that this has now been also forwarded to our development team for further review.

Although not necessary, however is there any possibility you could give me the exact timestamps for overlay not appearing in your second video?

In the meantime - as always, we do very much appreciate your... Read more

Hey Draylock2525,

Thanks for reaching out to us.

If you wish to report any player for any type of offense, you can always use in-game functionality however as you've stated that this particular player you were dealing with had some ways around this, you can also reach out to is via one of the following channels and we will be able to pass it over to our game team who will review it further, however just as you stated yourself, doing so via forums is against our ... Read more

Originally Posted by i.M.i.O.I
After Y5S4 the lobby says I'm in central servers but when I join a game they put me in eastern data center. My ping should be 30 to 35 but the game keeps putting me in 60 to 65 ping servers.

Hey i.M.i.O.I!

Thanks for getting in touch and I am sorry to hear about the issue you're having.

Just to check, have you possible tried to set your data center (server) manually? In order to do this, you can follow steps outlined in the following ... Read more

Originally Posted by SOG_crypto7
Just happened to me today for the 1st time. Now a 58 GB download... apparently Steam users are affected also (found a reddit post and h__ps://steamcommunity.com/app/359550/discussions/1/1629664606990952173/

Anyone find anything?

Hey SOG_crypto7, thanks for getting in touch!

Just to check, are you sure you're not referring to Crimson Heist update by any chance? To find more information about it as well as the size of the patch, have a look at the following ... Read more