Ubi-Karl

Originally Posted by Met11s
I probably lost 2 packs because of some kind of glitch. My twitch account to ubisoft connection was OK with status - Your Ubisoft account is connected so I was eligible to collect and claim them, but never got them to ubi account.
Problem was on Ubi side where it looked like never linked. My packs never showed up in ubi drops.
So tell me how someone can expect that something went wrong when it didn't show error and on twitch side it said it's linked.

Hey Met11s, thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you're having.

This particular thread is in relation to players not being able to link t... Read more

Hey G-JGAMES, thanks for getting in touch and bringing this to our attention.

I've had a look however it does not appear that this issue has been brought up since latest update, therefore so that we could get a better idea of what may be causing this, can I ask you for the following:

1. Does issue continue to persist?
2. Is that something you encounter in every single-game or does it only happen occasionally?
3. Could you possibly send us screenshot showing exactly what you see at the time?

In the meantime, if you haven't already, try completing steps outlined in the following article, which will allow you to establish better ... Read more

Originally Posted by Zenoxio
No, that message I provided the screenshot is the only thing I receive.

Hey Zenoxio, thanks for your response there!

First and foremost, if you haven't already, I would like to ask you to try completing all of the steps mentioned in the following article, starting of by verifying your game files first.

Should problem remain, let us know and we will look into the matter f... Read more

Hey Nekramite, thanks for reaching out and bringing this to our attention.

As it stands, I can confirm that we did indeed receive a few contacts regarding FPS drops since Y6S1, therefore in order to troubleshoot this, I would like to ask you to try completing steps outlined in the following article, and just see whether it makes any difference.

Should problem remain, can you let us know whether your FPS in-game goes back to normal if you restart the game or does it remain at 60-40 FPS as soon as it happens in one of the recent games?

Let us know and we will get back to you as soon as possible! ...

Originally Posted by darthonius
I've been getting this error for about 2 months now. I'm bored now. The game seems to be more harmful than even the worst virus. Every time I want to get support, you keep sending the same stupid article. I hope the problem is fixed every time an update arrives, but you are bringing rainbow-themed outfits instead. Either solve the problem or give me back my money and hours spent.

Hey darthonius, thanks for reaching out to us.

As it stands, the previously mentioned troubleshooting steps is something that will help to eliminate majority of connectivity related issues therefore in most of the cases, it is found to be useful.

If that ... Read more

Originally Posted by its_Milu
Im having the same problem m8 if you have a solution for it let me knwo please cause i got my game on ubisoft and cant seem to download it there, as it redirects me to steam and tells me to buy it there...

Hey its_Milu, thanks for getting in touch with us!

I've had a closer look at your account and can see that you have both - Ubisoft Connect and Steam version of the game, therefore in your Ubisoft Connect launcher, you will see 2 versions of the game. Depending on which one you will clock on, it will either direct you to Steam launcher or it will allow you to launch it right away (as long as it's installed) if it's Ubisoft Connect version yo... Read more

Originally Posted by GodishFool
I have exactly the same problem. I cannot even open a ticket

Thats not fun like that!

Hey GodishFool, thanks for reaching out and I am sorry to hear that you're affected by this too.

As it stands, just as advised above, this particular issue is something that has been brought up to our development team already, who are looking into the matter further.

We do apologise about the inconvenience it's causing and thank you for bearing with us in the meantime.

As soon as we wil... Read more

Originally Posted by kseixas
i have the same problem

Hey kseixas, thanks for getting in touch and I'm sorry to hear this.

As advised above by Ubi-Wan, the matter is under investigation so as soon as we will have further updates, details will be posted here, in our official forums, so keep an eye and thank you for bearing with us in the meantime.

Should there be any questions, let us know!

Hey Shr4dy.PXL, thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I've had a closer look at your account however I was not able to identify any viewing time nor received drops, therefore it does look like something we will need to have a better look at.

In order for us to do so, I would like to ask you to reach out to us via one of the following channels and also provide full and uncropped screenshot showing your claimed drops (your Twitch username should be also visible):

1. Support website
... Read more

Hey fsle., thanks for getting in touch and bringing this up.

We have indeed received reports from players who mentioned others abusing this and getting away by leaving the match early. Nevertheless, since then, fix has been deployed, which means that if player leaves the match, he/she will receive abandonment penalty if they do not join back. However if the opposing player does join the match back, match cancellation will be automatically cancelled and you will be able to proceed with the game. This is something that has been implemented, in case if any team does indeed have a genuine player who is not there at the time and have the possibility to forfeit rather than continue playing 4v5.

Hope this helps and should you have any questions, let us know!

Hey ph4., thanks for getting in touch and I am sorry to hear about the issue you're having.

I've had a look however this does not appear to be something that has been brought up before, therefore I would like to ask you for a little more information on this:

1. Have you tried changing your controls in-game to see if problem persists? This may possibly be peripherals issue so if you do have alternative keyboard/mouse or controller that you can plug in, try temporarily testing it and see if issue remains
2. Since when did the issue start to happen?

Let us know and we will take it from there!

Originally Posted by Rebell1on.
Any idea when it will get fixed ?
Almost a month passed since the release of the new season.

Hey Rebell1on., thanks for getting in touch!

We have started receiving reports for this issue not right away since the start of the season and it only has been around 2 weeks period since it was brought up, so please bear with us whilst our development team is looking into the matter further.

As soon as we will have more information to share, details will be posted here, in our official forums, so keep an eye!

Originally Posted by YesBabe.
i got this, and not only this error, but 0-0x0000312 too, on all of my platforms, PC and PS4 i just cant connect to the game

Hey YesBabe., thanks for getting in touch, welcome to forums and I am sorry to hear about this.

First and foremost - have you had a chance to complete the steps suggested earlier? If you have, yet issue persists, for testing purposes, if you do have access to alternative connection, such as mobile data for instance, you could setup hotspot, connect your device to it and launch the game to see if problem remains.

Additionally, if problem isn't going anywhere, would it be possible for you to provide us with full... Read more

Originally Posted by JustDak
have you figured out a fix this had just happened to me last night

Hey JustDak, thanks for reaching out, welcome to forums and I am sorry to hear about this.

First and foremost - can you provide us with your specs? Also, is that something that only occurred once or is it a regular occurrence since last night? Additionally, are you using Vulkan or DX api?

Let us know and we will get back to you as soon as possible!

Hey SushiMehh, thanks for reaching out and welcome to forums!

To find more information about how matchmaking works, have a look at the following article, which will explain it a little more in detail.

As far as your feedback goes, I will ensure this gets forwarded to our development team accordingly, therefore thanks for bringing this up.

Should you have any questions or if there is anything else you'd like to ask about, let us know!

Originally Posted by Beserka861
ik this is a bit different but i had a gift card i wanted to use but it used a debit card instead help me plz

Hey Beserka861, thanks for reaching out and welcome to forums!

Just to double-check - you have used a different payment method than originally intended and you want to receive a refund for your credit purchase?

If this is the case indeed, I'm afraid that regrettably we will be unable to assist you any further, as any in-game purchases are final. For more information, click the follow... Read more

Originally Posted by eurosario
Did you get it fix as I have the same problem.

Hey eurosario, thanks for reaching out and welcome to forums!

If you are experiencing the same issue, there can be different reasons for this, therefore I would suggest you to try completing all of the steps mentioned by our Support team and if none of it helps, send us your system files (MsInfo and DxDiag) how Ubi-Orion advised and we will be able to have a closer look at your hardware and see if we can identify the cause for the issue.

Should you have any questions, let us know!

Originally Posted by its_Milu
Thans there m8!

Hey its_Milu, thanks for the update and I'll take it that you've managed to start or may have even completed your download and issue is resolved.

Should this not be the case or if you have any further queries, let us know and we will get back to you as soon as possible!

Hey SevenMD, thanks for getting in touch and I am sorry to hear about the issue you ran into.

First and foremost, can I just double-check if you're possibly using Overwolf overlay or Mirilis Action! screen recorder at the time? If so, try temporarily disabling it and just see if problem persists afterwards.

In the meantime, if you haven't already, I'd suggest you to try launching RainbowSix_Vulkan.exe from installation folder and also, try steps outlined in the following article, starting of by verifying your game files first.

Keep us updated and should there be any questions, let us know!

Hey TheReise, thanks for reaching out to us and I am sorry to hear about the issue you ran into.

In order for us to look into the matter further, I would like to ask you to do the following:

1. Visit our support website
2. Login to your account and then at the top right corner, select the drop-down menu and click 'My cases'
3. Once opened, select case 14458604, which is what I've just created for you for this specific matter
4. When you have a chance, can you provide in the case with your in-game screenshots showing... Read more