Ubi-Karl

Hey Kaskou04, thanks for your response and video footage!

As it stands, I can confirm that I have now forwarded details to our development team for further review.

As soon as we will have any further communication, this will be posted here, in our official forums, so keep an eye!

Please note that we sincerely appreciate your communication and effort regarding this and should you have any questions, let us know!

Hey X_Sparkster_X, thanks for getting in touch and welcome to forums!

We do very much appreciate you for bringing this to our attention as this is something that has not been reported before.

Can I just double-check whether this issue occurs each and every single time you access map editor or is it occasional? Also, have you possibly tried verifying your game files to see if issue persists?

Let us know! In the meantime, we will keep a close eye on the thread to see whether there are any other players experienc... Read more

Hey guys!

Thanks for getting in touch and bringing this to our attention.

This is something that does not appear to have been reported before therefore I would like to get a little bit better idea about this issue, if possible:

1. Taking into consideration that submitter has been reverted to mdf_tm after name of the map has been changed, can I just double-check whether you (SparklingW) are still having map to appear in the list of your maps with your name as a submitter, or did it disappear since changes were made?
2. Do you (mdf_tm) happen to have the same issue with your maps where random ones are appearing and showing you as a submitter, or is that something that is only affecting SparklingW?

In the meantime, I do very much appreciate you guys for taking your time to test this and the fact that you were unable to reproduce this might indicate that issue is no longer present, so if this does happen again, keep us updated and ... Read more

Originally Posted by u.B.m
yeah it works, unfortunately the server files dont liek the new maps now =

Hey u.B.m, thanks for the update!

Would you mind clarifying exactly what you mean? Are you having issues with your map(s) since the latest update?

Originally Posted by tsuweng
i have experienced this too, this happens when you load a saved game that your beach structure blocked the ship's path, try to delete some of your building on the seashore, and then it should come back to normal.

Hey tsuweng, thanks for sharing this and hopefully other players will find this useful!

Originally Posted by tsuweng
try to delete some existing coastal building, it may be some existing building that blocked the ship path, in this case, you won't be able to build anything new...

Hey tsuweng, thanks for sharing this with everyone and I do hope other players will find this workaround useful!

Hey Jamin-Josh, thanks for getting in touch!

I've had a look at your account and I see what you're referring to.

You have a Standard Edition of the game, which just as chris02918 suggested, does not include any DLC's at all. I can also see that you previously had subscription on your account and that will give you access to Complete Edition of the game, which gives you access to different content (click here to find out more).

If you wish to purchase any additional content for the game, you can search for it either in Ubisoft Conne... Read more

Originally Posted by Pitz2018
Thank you! I have tried all these steps and now i can join the servers with just a little bit of waiting time. Thx for the help ))

Hey Pitz2018, thanks for the update and I'm glad to hear that!

Hope you enjoy your game-time and should there be anything we can assist you with in the future, feel free to reach out at any time!

Originally Posted by almightymohid69
Hey! So I have no problem with Ubisoft and have no issues with rainbow, it runs like a dream but after updating to the latest version it has sometimes been stuttery, assets don't load and in-game when assets don't load I will immediately crash after and enter an endless loop, when I rejoin I get booted off as it will crash anyway,
AS well as that I have been experiencing many visual glitches due to the new camera system, it is quite buggy and sometimes laggy, the fov is a bit weird.

But Is anyone else experiencing crashing in the new update or just me..?

Hey almightymohid69, thanks for getting in touch and bringing this to our atte... Read more

Hey Pad_Trick, thanks for getting in touch and bringing this to our attention.

We've had maintenance yesterday, which may have been the reason this has occurred.

May I just double-check whether this has only happened once or is it something you've experienced on multiple instances?

Let us know!

Hey there, thanks for getting in touch and I am sorry to hear about the crash issue you've been dealing with.

In order for us to get a better idea of what may be causing it, can I ask you to advise us the following:

1. Are you using Vulkan or DX API?
2. I take it that your game crashes whilst you're playing it rather than on launch. If it is the case indeed, does it only happen whilst in-game and not in the main menu? If so, did you notice anything in particular that may be causing it, as I understand that crash will not necessarily occur every single game

If you haven't already, give the following ... Read more

Originally Posted by almightymohid69
After crimson heist update I have been crashing for no reason too :/ I am sending crash reports back though, I haven't been able to finish one single game yet due to crashes and I've never crashed before so it is the new update, not me. Apart from crashing there is a lot of bugs and visual bugs I am seeing too

Hey almightymohid69, thanks for getting in touch and bringing this to our attention.

So that we could look into the matter further, would I be able to ask you to clarify the following:

1. Does game tend to crash only whilst in-game?
2. Are you using Vulkan or DX API?
3. Do you happen to receive any error mes... Read more

Originally Posted by ValucuMalacu
Rainbow six siege unvailable on epic games after i bought it.Is someone have the same problem? Because my friend dont have any issue with that

Hey ValucuMalacu, thanks for getting in touch and welcome to forums!

Can I just check whether you happen to receive any error messages if you attempt to launch the game via Ubisoft Connect launcher?

Originally Posted by i.M.i.O.I
My ping has always been 30 to 35 but when Y5S4 was released the game just keeps throwing me in the eastern time zone data center so my ping would always be 60 to 65.

Alright, I see.

Before this gets forwarded to our development team, can I ask you what ISP are you using?

Originally Posted by MalboroRed.
After latest patch my default data center change to always connection to south asia server with 140 ping and before i was playing on...

Read more

Originally Posted by Tiafighter
Hello. I came across this thread mentioning the bug and fixes to the 32:9 support for Rainbow Six. I'm currently speaking after the Crimson Heist update and I'm having issues with displaying the game to 32:9. If there is any fix to this please let me know, otherwise I would consider a fix.

Hey Tiafighter, thanks for getting in touch!

Taking into consideration that you are experiencing the same issue since previous update despite it being fixed in the past, can I just double-check whether problem persists both - in main menu and in-game?

Let us know!

Alright, I see.

Thank you very much for your feedback, I will ensure this gets forwarded over.

Our apologies about the inconvenience this is causing and we appreciate you for bearing with us in the meantime.

As soon as we will have further updates on this, details will be posted here, in our official forums, so keep an eye!

Should you happen to have any further queries, let us know!

Originally Posted by TD2819281921
hello i have changed my aspect ratio 21.9 and its strecthed but the black bars are gone im gonna look further into some settings btw i can change a setting and then at my normal aspect ratio theres no bars for a game or two but then they come back again i did it by going to nvidia control panel and filling in the screen but r6 seems to just fill it in with black bars after the match is over

Thanks for the update there!

So just to make sure I understand this correctly - it has helped to temporarily resolve the issue however after a match or two it all resets and you're being forced to change the settings again, is that right? ... Read more

Hey TD2819281921, thanks for getting in touch and welcome to forums!

As it stands, I can confirm that our game team is aware of an issue with ultra-wide monitors and the default resolution setting and are looking into it.

In the meantime, in order to resolve this, have you tried manually changing your resolution to higher one to see if issue persists?

Let us know!

Originally Posted by wezu21
Hi all,

I checked both ways suggested by @Erunanion unfortunately without positive results.

Going Ubisoft way: Windows found some corrupted files and repaired thous but it didn't bring any improvement

Going offline way; Mayby at the begining of game performance was a litle better but it could be only concidence.

In both cases after about two hour of plaing this long lags ( during opening transfer window ship-magazine, expedition window, and randomly in tha game) is raise significantly making the game ultra annoying or even unplayable.

My settings
-graphic settings between middle and high (anti aliasing off)
-PC
gtx 960 4GB RAM
8GB Memory
intel i5 4460...

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Originally Posted by phuzzeenuts
I've tried both reinstalling DirectX as well as clearing the shader cache but to no avail sadly.

Edit: If it helps, I get the Present Failed error.

Hey phuzzeenuts, thanks for getting in touch and I am sorry to hear about the issue you've been dealing with.

Taking into account that you've already tried reinstalling your DirectX, I would just like to also ask you to try the following, as this issue has been identified with DirectX12 in particular:

- To run the game on DirectX11 you just have to delete the config file - you can find that in " %userprofile%\Documents\Anno 1800\config\engine.ini ". Alternatively, you can... Read more