Ubi-Karl

Hey CanBebee, thanks for getting in touch and I am sorry to hear about this.

Based on what you've described, I understand that you're able to play the game however occasionally you will experience stuttering where your gameplay stops for a brief second and then continues, is that right? If it is indeed, have you possibly noticed whether you had a ping increase during the time it happened?

Finally, is there any possibility you could provide us with video footage showing the issue?

In the meantime, in order to check whether this is related to performance or rather connection, could you maybe try reducing your video options in-game to lower ones and see whether issue persists.

Keep us updated!

Hey okwy., thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you've been dealing with.

So that we could get a better idea of what this may be related to, may I ask you to advise us the following:

1. Are you using Vulkan or DX API?
2. Do you happen to receive any error messages at all?
3. Does this affect any game-mode you choose?

I have seen a slight increase of contacts regarding crash related issues since last update, however this issue seems to be a little different.

In the meantime, can I ask you to try completing steps outlined in the following article (starting of by verifying your game files first) and see whether that ... Read more

Hey DirtSlab.NFG, thanks for getting in touch and welcome to forums!

May I just double-check whether this issue is something you're experiencing with any pack or is it issue just with that particular one?

Let us know!

Hey Lisichkov!

I can see that you've posted this in another thread and I have replied to you a moment ago, so have a look when you get a chance ... Read more

Hey Messi.TSR, thanks for getting in touch, welcome to forums and I am sorry to hear about this as I fully appreciate how frustrating this may be.

First and foremost, in order to get a better idea about what may be possibly causing this, can I ask you to advise us the following:

1. Has this happened in a single game or did you experience the issue on multiple instances?
2. Does issue affect only a particular game mode or any?

In the meantime, if you haven't already, might want to give these steps a go and see whether issue remains.

Keep us updated! ... Read more

Originally Posted by THiXiHT
Just for Information: My problem has been fixed with the yesterdays new season update. I can buy Alpha Packs again.

Hey THiXiHT, thanks for the update and I'm glad to hear that!

Should there be anything we can assist you with in the future, feel free to reach out at any time!

Originally Posted by SaltySven
I see that it's fixed now, thank you ^^

Thanks for the update SaltySven and I'm glad to hear that!

Hope you enjoy your game-time and should there be anything we can assist you with in the future, feel free to reach out at any time!

Hey JordanCrumbly, thanks for getting in touch and welcome to forums!

Please do note that we really appreciate your effort as well as input regarding this and I do hope that whoever runs into similar issue will find these steps useful!

Originally Posted by Griflyn
I want to participate in the R6 Free week on March 18 to observe the new players in the wild, but I need help answering a question. If I already have R6 on an account but then I make a new one for free week, will I have to download the whole game again?

Hey Griflyn!

Thanks for getting in touch .

If you wish to play Free Week version of the game, you should be able to do so with the existing version of the game and shouldn't be asked to re-download it all over again.

Should you have a... Read more

Originally Posted by Pad_Trick
Just finished a Match. Didnt get any Progress. Lvl, AlphaPack Chance, Renown or Battlepass. Wanted to play a second match and wasnt able to start. Canceled Queue and saw i can reconnect to a ongoing match (never had joined one). after clicking on reconnect, different errors messages appear.

Hey Pad_Trick, thanks for getting in touch.

Have you tried restarting your game to see if you can see your content? I've had a closer look at your account and can see that you've been awarded for every single match you've played.

In certain instances, this can be delayed however you should eventually receive it all.

Can I just double-... Read more

Alright, I see.

We will continue to keep a close eye on any further reports regarding the matter. In the meantime, as far as sensitivity goes, see if you can alter it in your in-game settings to find what suits you best.

Hey yimur07, thanks for getting in touch and welcome to forums!

As it stands, when you purchase Ubisoft games through Steam and you launch them for the first time, you will be asked to link it to Ubisoft account, therefore if you activated it on any other Ubisoft account, that will be the reason why you're unable to see it in your library.

If you need assistance recovering account where it is linked to or if you wish to transfer your game to another account, we're happy to look into it, however I will need to ask you to reach out to us via one of the following channels:

1. ... Read more

Originally Posted by The_Mocker
Forgot to mentioned earlier, this connection issue I addressed above occur after certain maintenance during the 3rd week of February. Before the maintenance, there are no connection issues until the particular maintenance has been to your server. The issue are still on going and I was expect the new season patch may resolve it but it never resolve.

Thanks for your response The_Mocker!

This is rather unusual and certainly not something that has been brought up before.

Have you had a chance to try and complete the troubleshooting steps mentioned earlier? These might help in case if there are any potential limitations that may be p... Read more

Hey Pistachios1312, thanks for getting in touch and welcome to forums!

There was maintenance that took place yesterday and has been concluded not long after (1 hour), which may have been the reason you've experienced this.

If however this is something that you've experienced on a number of instances, let us know and we will have to look into the matter further.

As far as ELO goes, I am afraid our Support team is not able to alter it for you at this moment in time.

Keep us updated and if you have any further questions, let us know!

Hey AAMP2000, thanks for getting in touch and welcome to forums!

I've had a look at your account however it does not appear that you have any Epic account linked to it, therefore I would suggest to double-check first as to which Ubisoft account is your Epic account linked to and then you will be able to locate it in your game's library .

Hey Blind.Tortoise, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you've been having.

So that we could get a better idea about this, may I ask you to advise us the following:

1. Did this happen in every single game you've queued up?
2. Does issue occur if you're playing solo?
3. What exactly happens whilst you're queued up and your friends are joined? Are you still being placed in queue?
4. As far as the player who replaced you in the match and alpha pack - do you know if this happened in both of the instances?
5. Did issue start occurring since latest update?

Let us know and we will take it from there!

Originally Posted by xxKeebzxx
I begun to download the new update for siege this afternoon, and it said it was only 6.8gb. I eventually finished it and while it was finalizing, it stopped, then begun a 27gb update. I've played the game every day for the past 2 weeks, so I'm definitely up to date. I've attempted to restart my pc, steam, stopped the update and restarted it, but no luck. I've even verified game files and still nothing. At the end of the day if I have to download a 27gb update for an operator, I will, but I just find it hard to believe that my friends were able to do the one 7gb update and start playing, and I have to do a 27gb one. This isn't the first time I've had to do multiple large installations for a small update, and I just dont want to have to deal with this ...

Read more

Hey there, thanks for getting in touch and I am sorry to hear about the issues you've been dealing with.

First and foremost - I appreciate you're frustrated however please do note that any offensive or inflammatory language is prohibited as per our forum rules, t... Read more

Hey RAY_MudaK1ng, thanks for getting in touch and I am sorry to hear about the issue you're dealing with.

In order to try and resolve this update issue with Steam, try verifying your game files, if you haven't already, and see if that helps.

Keep us updated!

Originally Posted by SuperiorSumo506
I am having trouble with my 2 factor authentication and i NEED help setting it up. I have spent countless hours trying to get it to work, and i cant. I setup email and then tried to setup the authenticator. All of this is on my first account. Then i made a new Gmail and account to see if that works and it still hasn't. I am reaching out for help from you guys, i just got level 50 and wanted to get ranked so bad.

Hey SuperiorSumo506, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you're having.

I've had a closer look at your account and can see that you got 2 factor authenticator feature successfull... Read more