Ubi-Karl

Originally Posted by i.M.i.O.I
Listen, I reformatted my computer and reinstalled this game and the problem is still there. Connecting me to eastern time zone servers is NOT connecting me to the best data center available. I am Central Time Zone KEEP ME THERE!

Thanks for getting back to us so swiftly.

Can you clarify whether your ping is higher than normal or is it around the same as as in Central?

Hey i.M.i.O.I!

Thanks for getting in touch with us!

I can see that your thread is in relation to the response I sent you earlier in another thread.... Read more

Originally Posted by LiterallyBear
Today I played on the new border map and in the first and second round on attack I chose to spawn in valley and my drone was clipped through the SE air conditioner on the roof of pedestrian customs ext.

Hey LiterallyBear, thanks for getting in touch and bringing this to our attention.

So that we could investigate the matter further, can I ask you to advise us the following:

1. Taking into consideration that you've had this in 2 rounds already, can I just double-check if it's something that has affected the rest of the team too or was it difficult to see?
2. Are you possibly able to provide us with any video footage of thi... Read more

Thanks for your response there Swag_Dota, we will ensure this gets forwarded accordingly.

As mentioned before, our apologies about the inconvenience and appreciate you for bearing with us in the meantime.

If you do have any further questions, let us know!

Originally Posted by Pad_Trick
The servers are terrible atm, since the new update. was fine before (after u fixed the issues with the last season)
after some rounds played, the server stops responding. every player has selected his operator, countdown goes to 0, loading screen appears and thats it. infinite loading screen. i also dont receive any progress. renown, alphapack chance, battlepass or level....

Hey Pad_Trick, thanks for getting in touch and I am sorry to hear about this.

Could you advise us whether that was a single instance or did this occur on multiple cases? We've had maintenance that took place yesterday therefore I do believe this may have been the re... Read more

Originally Posted by THW-VBG
I have now tried everything mentioned in the guide including disabling background applications but still the same 2 crashes before the game starts. I am inclined to believe that something has changed in the game on the server-side in the last 2 weeks that is causing these crashes for me and 2 of my squadmates. I am also sure this is the case for many others. In any case, I will wait for the update today and clean install the game before trying again. Will get back.

Hey THW-VBG, thanks for the update there!

Should issue remain after you do so, let us know and we will need to look into the matter further to be able to identify what may be trigge... Read more

Originally Posted by TastyGrim
It hasn't been fixed lol people just gave up even asking you guys for help since even after like 2 months this issue is still not resolved, thanks for the effort I guess tho

Hey TastyGrim!

Thanks for getting in touch with us.

I can confirm that the investigation regarding the issue is on-going and our team is actively working on the matter however in the meantime, there are steps that you can try to take to see if it helps to resolve it as there may be a range of causes out of which some can be resolved without our interference.

Nevertheless, I can assure you that the matter is in process and as soon as we will have any... Read more

Hey Pilantra473, thanks for getting in touch with us and welcome to forums!

I am afraid that our team can only provide support in these forums in English, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language instead, can you visit our support website and submit a support ticket, where a member of our te... Read more

Originally Posted by ELETRONCO2
I am not managing to gain renown in any game that is played, be it casuas, without placement or with placement.
What is the cause of this problem and why has it not yet been solved?

Hey ELETRONCO2 thanks for getting in touch!

I've had... Read more

Hey EyeofGuy, thanks for getting in touch and bringing this to our attention.

This particular error message is something that has been brought up by a number of players and is already under investigation by our game team however as far as renown is concerned, it seems like this issue was already addressed you should still be receiving it, so in order to check whether this is not the case, have you possibly tried restarting your game?

Let us know!

Hey NewSpark505 thanks for reaching out and apologies about the delayed response.

If you do have instances in which you wish to report other players for one or another reason, you can do so by either using in-game report functionality or in this case, simply get in touch with us via one of the following channels with usernames of the players as well as the reason you wish to report them, and one of our agents will get back to you at the earliest possible convenience :

1. ... Read more

Hey GonzaloBR25, thanks for getting in touch and welcome to forums!

I am afraid that our team can only provide support in these forums in English, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language instead, can you visit our support website and submit a support ticket, where a member of our team will ... Read more

Originally Posted by IIIIlIIlIIllIlI
all sensitivities remained the same. i checked the MouseSensitivityMultiplierUnit too. it’s like it’s not 7 but 7 and a half or 8 and a half. the same goes for the ads sensitivity. it's higher than usual but not with whole values. i think the recoil remained the same but it feels different because of my sensitivity.

this is my sens:

MouseYawSensitivity=7
MousePitchSensitivity=7

ADSMouseSensitivityGlobal=47
ADSMouseSensitivity1x=32
ADSMouseSensitivity1xHalf=44
ADSMouseSensitivity2x=54
ADSMouseSensitivity2xHalf=56
ADSMouseSensitivity3x=56
ADSMouseSensitivity4x=57
ADSMouseSensitivity5x=57
ADSMouseSensitivity12x=87
ADSMouseMultiplierUnit=0.020000...

Read more

Hey guys!

Thanks for getting in touch and bringing this to our attention.

As far as sensitivity goes - can I just double-check whether settings are exactly the same as they were prior to the patch?

In regards to Pengu's recoil comment - you mind advising what is different in particular? Does it possible feel a lot higher (recoil)?

Let us know!

Originally Posted by CommanderCam96
Some operators have been made unavailable despite them being released and bought. It is asking us to buy them again despite having bought them individually or via the season pass. Not sure why this is an issue but it isn't an issue in quick match. Link to photo below


https://twitter.com/Cam96R/status/13......

Read more

Hey kramerk4367, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you're having.

Please do note that it has been confirmed that two different actions regrettably cannot be bound to the same key, therefore just something to be aware of.

Can I just double-check as to what happens when you attempt to change it? Is it just button 'Z' that it does not allow you to link it to or is it any button that you choose to change it to?

Hey meljord._., thanks for getting in touch with us!

You should be able to see it as soon as you login to the game, therefore if you're unable to, would I be able to ask you to provide us with screenshot showing this?

Originally Posted by ItzTerka
I solved it with staff member via live-chat. Thank you for your advice.

Hey ItzTerka, thanks for the update and I'm glad to hear that .

Hope you enjoy your game-time and should there be anything we can assist you with in the future, feel free to reach out at any time!

Thread is now closed.

Originally Posted by Gelbkreutz
When I hit F5, nothing. WHen I hit F6, that works

Hey Gelbkreutz, welcome to forums and thanks letting us know!

May I just double-check whether you're also prompted to press F5 rather than F6?

Originally Posted by SomethingXDX_YT
this matchmaking is horrible im a silver player playing against diamonds and plats that dont know how to have fun playing the game the game is boring if you just die over and over again to some sweaty ash/jager main ffs

Hey SomethingXDX_YT, thanks for getting in touch and apologies about the delayed response.

To find more information about how matchmaking works in Rainbow 6: Siege, have a look at the following ... Read more