Ubi-Karl

Hey BaNaNaYum, thanks for getting in touch and bringing this to our attention!

I will immediately forward this over to our game team who will take it from there.

Please note that we sincerely appreciate your communication as well as effort in making the gameplay experience better and should there be anything we can assist you with in the future, feel free to reach out at any time!

Hey captain_vanny, I can see that this has now been addressed .

Should there be anything we can assist you with in the future, feel free to get in touch at any time!

Thread is now closed.

Originally Posted by slysnake2K
I found out that you can secure the objective in train museum from outside. All you have to do is repel up the wall next to sight and you start securing it. It happens every match. I can record a video of it if needed. I was last able to do this a few days ago (Like 3 day ago)

Hey slysnake2K, thanks for bringing this to our attention and welcome to forums!

Taking into consideration that you've already suggested you would be able to do, can I ask you to record this (if possible) and send us over the link so we could have a look at exactly what you're referring to?

Let us know!

Originally Posted by NotTehBest
I can not do that, since I get this message.

"In the light of the current situation, we are temporarily restricting our support to live chat only.

Ensuring our teams’ health and well-being is always one of our top priorities. We are monitoring the evolution of Coronavirus (COVID-19) closely, and adapting our response as the situation develops. As a result, we are temporarily reducing our email support and moving most of our support to live chat.

We appreciate your patience in this time and invite you to consult our available support articles."

Hey NotTehBest!

Thanks for your response there.

To eas... Read more

Originally Posted by LucidEclips
I just had to turn of MSI Afterburner aka Riva Tuner Statistics Server and it works fine.

Hey LucidEclips, thanks for the update and I'm glad to hear that steps suggested has helped to resolve the issue .

Should you require any assistance in the future, feel free to reach out at any time!

Hey Backbiter97, thanks for getting in touch!

I've had a look at your account and can see that you played those games indeed therefore both rewards have now been added to you, so when you have a chance, check in-game and let us know if you're able to locate it .

Hey Weeshnaw, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you're dealing with.

So that we could get a better idea about the issue you're having as well as what may be possible causing it, can I ask you to clarify the following:

1. Does this issue persist in every single game/mode whenever you kill/injure someone?
2. Did you notice any consistencies that may be related to it, such as whether issue occurs in particular map or when any particular operator is selected?
3. What connection are you using - ethernet or Wi-Fi?
4. Do you happen to have video footage of this by any chance? If so, share the link with us and we will have a look.

Let us know!

Hey crunchyjams2, thanks for getting in touch and welcome to forums!

I've had a look at your account and can see that you've managed to activate it not that long ago therefore can I just double-check whether issue persists?

Originally Posted by StatexR6.TCC
Thank you So Much Sir / Ma'am for Taking your time out of your Day to Help me with this issue.

All good, anytime!

Should you have any queries in the future, feel free to get in touch again .

Thread is now closed.

Originally Posted by VeryMoistWater
Thank you i just needed to turn the overlay on

Thanks for the update VeryMoistWater, I'm glad to hear you managed to resolve this and hopefully anyone else experiencing this will find it useful!

Hey guys!

I can see that test server has been successfully added to captain_tuiga account and you will be able to access it whenever it's live.

Should there be anything else we can assist you with in the future, feel free to reach out at any time!

Thread is now closed.

Hey lethargicsauce, thanks for getting in touch and bringing this to our attention.

I've had a look at your account and can see that you played a couple of matches today however for each game you've been awarded both renown and battle pass progression, therefore can I just double-check if you managed to complete more than that?

Let us know!

Hey lethargicsauce, thanks for getting in touch and bringing this to our attention.

First, so that we could get a better idea about the issue you're experiencing as well as what may be causing it, can I ask you to clarify the following:

1. Is that (lag spikes) something you experience every single game or does it happen occasionally/rarely?
2. Do you possibly have any video footage of this happening at all?
3. Since when did you notice the freezing issue started happening?

In the meantime, if you haven't already, I'd strongly recommend to try completing steps outlined in the following ... Read more

Hey S4G_RossBoss, thanks for getting in touch and welcome to forums!

Can I just double-check whether you happen to receive this error message with any credits pack that you select or just a particular one?

Also, as an alternative option, have you possibly tried purchasing credits through our web-store?

Let us know!

Originally Posted by Callum_H_150105
Same here now. Im missing All year 4s, Melusi, Ace and Aruni. 11 operators. Can I buy them back with renown? Yes, but I paid money for these through the Y4 and Y5 pass, and im saving my renown. I dont want to pay money for content ive aalready paid for. Stupid as **** and all the 'Troubleshooting' never ******g works. I just want to play my ops. They need to fix it soon.

Hey Callum_H_150105!

Thanks for getting in touch and I am sorry to hear about this.

I've had a closer look at your account and can see that the operators you are referring to are in your account and you should now be able to access them, however if you do ru... Read more

Hey ryankb1212, thanks for getting in touch and I am sorry to hear about the issue you're having.

Can I double-check which Xbox are you using?

If you haven't already, try closing the game and launching it again, to see if that was not a temporarily thing. Also, you can try going to to the shop and 'Digital Content' tab, then click on the item and see if it triggers operators to unlock.

If above doesn't help however, can I ask you to confirm if you have all of your add-ons correctly installed and was it purchased on the same Xbox account?

Keep us updated!

Originally Posted by aroupnext
How did you do that i cant seem to figure out how to do what you said

Hey aroupnext, thanks for reaching out!

Would you be able to kindly clarify at which step are you stuck? If you are attempting to whitelist the game, this will depend on what security are you using, however the link provided in Ubi-TheBerry's response directs you to website with the exact steps on how to do it on Windows Security.

Depending on the software you use, you will normally be able to find information on provider's website that will explain how to whitelist another program however if you are having difficulties we can still see how we can assist.

... Read more

Hey samppa10s, thanks for your response there!

This particular issue does not appear to be addressed with this current patch, regrettably.

I've watched the video footage you've provided and can see that you have limited availability in 'Accessibility' settings in-game, as this is where you should see 'Voice-Chat to Text' option that you can enable and it will allow you to access it, so make sure your game is fully updated and let us know whether you're able to see this particular option.

Hey Sickcallranger6, thanks for getting in touch and I am sorry to hear about the issue you've been dealing with.

First and foremost, taking into account that you've already done extensive troubleshooting, can I ask you to provide us with your screenshots showing in-game Audio Settings? I am interested in 'Voice Chat Threshold' in particular.

Also, I understand that this issue affects Xbox console of yours. If it is indeed, would you be able to clarify which model you have?

Let us know!

Hey guys!

We're still looking into the matter and as previously advised, issue is under on-going investigation, so as soon as we will have any further updates, details will be posted here, in our official forums, so keep an eye.

Our apologies about the inconvenience it's causing and thank you for bearing with us in the meantime.