Ubi-Keo

Ubi-Keo



25 Jan

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@The_Schwarz1 you're welcome.

I'm also sorry to hear that you experienced an issue with a bear on your save.

If we need any additional information from you I will let you know, thanks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @KenseiOtaku I'm sorry to hear that you are experiencing an issue with your loadouts.

If you are still experiencing this could you please provide a video that demonstrates the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 


24 Jan

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @theGENeralOX I'm sorry to hear that you are experiencing issues collecting the key.

This issue is most likely due to an issue with the 'Light-Fingered' skill which has been reported ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Domaz_the_Gamer I'm sorry to hear that your game is freezing on the splash screen.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.
...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@The_Schwarz1 as a gamer myself I can fully understand your frustration.

I have reported this issue to the development team as it may be linked to the issue with the Light-Fingered skill that I mentioned in my previous response.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Simplethumb indeed, the pronunciation is just as tricky as the spelling.

I will now lock this thread. If you have any further queries or issues please create a new post and we will be happy to assist 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Bzh1896 I'm sorry to hear that you are experiencing screen tearing and stuttering since the last update.

Issues with screen tearing and FPS drops were reported in the past in another thread ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@The_Schwarz1 I am unsure how that particular players issue was resolved with an update.

There has been three different issues reported that are related to the quest 'Into the Fog'.

  • Quest "Into the Fog" disappeared from the quest log [Fixed with update 1.3.1]
  • Unable to unlock prison door in Tuam in "Into the Fog" [Fixed with update 1.3.0]
  • Cannot loot key in "Into the fog" after clearing out the cave before accepting the quest [Could not reproduce/Unable to fix]


The issue...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@wolf-MAN010 thanks for the video provided.

I have forwarded it on to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Steakq apologies for the late response.

I'm also sorry to hear that you are unable to use your rations in Assassin's Creed Valhalla.

I can confirm that this issue was reported and was fixed with update 1.5.0. Please ensure you have the latest update installed then try again.

However, if the issue persists could you please provide a video to demonstrate this. We would need to see the following in the video:

  • That you have the latest update installed. This can be seen on the main menu screen before loading your save.
  • Your inventory screen
  • That you cannot use your rations


I would recommend uploading your video to a video sharing platform such as YouTube, you can then c...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @fknfreak22 apologies for the late response.

I am also sorry to hear that you are unable to pick up the deed in the quest 'Sweetening the Pot'.

This issue is caused by having the 'Light-Fingered' skill equipped. Please try loading a previous save before you started the quest, then reset the skill 'Light-Fingered' and try picking up the deed again.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @The_Schwarz1 @Karin820 I'm sorry to hear that you have experienced the same issue with the key in the quest 'Into the Fog'.

I can only recommend trying to load a previous save before you started the quest then try again.

As I mentioned previously in this thread, there was a similar issue reported where the key could not be looted after clearing out the cave before accepting the quest, unfortunately the development team were unable to reproduce this a...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @julia6 apologies for the late response.

I'm sorry to hear that you are unable to find the cat in the quest 'A Feline's Football'.

I would suggest checking out the walkthrough in the video below to see if that helps:

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If you are still unable to complete this quest could you please please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @leviattann I'm sorry to hear that you are unable to move the shelf in the quest 'Royal Fox Hunt'.

This issue was reported to the development team previously, however they were unable to reproduce it. However, you should still be able to obtain the key that you need.

When you move the shelf you gain access to a room with a window. You then climb out of that window on to a roof and see another window that is boarded up. You can break the boards on the window to access another room which has the key you require. You should be able to access the boarded up wi...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @apollo1968_98 apologies for the late response.

I'm sorry to hear that you did not receive your materials pack. We would be unable to assist you with this issue via the forum.

I tried to create a support case for you, however I can see that no games have been played on the account you have used to post on the forum with, therefore could you please contact support on one of the following support channels with the account you play the game on:

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@GLADI8ORDUDE thanks for the update.

To confirm do you experience audio issues if you play the audio through your TV instead of your headset?


23 Jan

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @RaisisDE I'm sorry to hear that you are unable to access 'The Last Chapter' in Assassin's Creed Valhalla.

With what you have said you should be able to access 'The Last Chapter'. Can you please provide a video that shows the following:

  • That you have the latest update installed. This can be seen on the main menu screen before loading your save.
  • Your quest log screen to show what quests are available.
  • Your completed quests (scrolling slowly from the top to the bottom)
  • Your order of the ancients screen to show you have killed all members of the order
  • Your settlement to show you are level 5 or above
  • Your Jomsviking's Hall
  • Your alliance map
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @LordArbiterubi can you confirm what level your settlement currently is and if you have built the bakery and completed the quest 'The Baker's Plaint' with Tarben?

If not please try completing this quest then return to the settlement again to see if you can interact with the memory fragment.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Lent-_ I'm sorry to hear that your game keeps crashing.

I have merged your post with a similar thread that was recently created.

I'm also sorry to hear that none of the troubleshooting has helped to resolve the issue. Another player has mentioned they experienced the same error in their crash logs for The Division 2, so it's possibly the crash is somehow related to Ubisoft Connect.

However, to investigate the issue further could you please contact support on one of the support channels below for further assistance:

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @NeekoThunderleg as mentioned previously in this thread, there is a setting in-game to lock the cursor to your screen, this is set to off by default. Can you please go into the control settings and check if the option is enabled, if not try enabling it then try again and see if the issue persists.

Also ensure that you have no other USB devices plugged in other than your mouse and keyboard.