Ubi-Milky

Hi there xMrDocTorll,

When you see the message this usually means the game is connected to either the wrong Steam account or the wrong Ubisoft account.

In order to help you find the correct one, you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Sorry to hear this Krustard, thanks for resetting your profile, verifying your files and disabling background software.

Can I ask additionally to what you have already tried, what kind of USB devices do you plugged into your PC?

Do you have any HID / USB drivers still installed on your computer from any peripherals you have used in the past?

You can check this by pressing the Windows key on your keyboard and typing Device, then selecting Device Management and viewing the HID (Human Interface Device) compatible devices, it may be beneficial to either update the devices you are currently using or install ones that you have identified as old drivers.

To see how to do this please follow Windows guide, here - ... Read more

No problem Krustard., thanks for letting us know this doesn't affect you in the test server, we can pass this info on to the team.

Did you have the chance to test removing any previous devices driver you no longer use as suggested in my last post?

No problem Simoplayer200, thanks for updating us with this information.

If possible can you tell us what RTX update are you using? Is it the 461.72 update for your Nvidia 2060 or another?

If possible are you able to test this, by rolling back your driver to the previous one from about one month ago, if available, to see if your FPS returns to normal to test this?

You should be able to find all previous drivers from this website - https://www.nvidia.com/en-us/geforce/drivers/

Can I also ask, is this affecting you in Vulkan mode or DirectX mode and have you had the opportunity to test both? ...

Hey IIllIlIllIllIl, thanks for posting.

I can see you have a Twitch account linked to your Ubisoft account at this very moment, but I am unable to go into details in the forum about that.

Have you used more than one Ubisoft Account in the past or more than one Twitch username?

If that is the case and you have had more than one account in the past, have you been able to try this fix -

1. Un-link the 2 accounts from the Ubisoft Account Management website -
https://account.ubisoft.com/en-US/account-information
2. Re-link Ubisoft account A with Twitch account A (to renew the token and stop the error from occurring)
3. Un-link Ubisoft account A and Twitch account A again
4. Re-link Ubisoft account A and Twitch ac... Read more

Hey MaxPower-.96., thanks for your post. We will feed this back to the team about the biggest pack being unavailable on the Ubisoft Store. From what I can see at the moment at least on the UK store the largest credit pack available is 7560 credits.

Of course Nexu., I will report this to the QA team now, to test out on their side too.

Thank you for those screenshots you have sent, this will prove most helpful to us and thanks again for bringing this issue to our attention.

I will open an investigation into this now, please stand by for any questions we may need to ask you from the QA over the coming days!

EDIT: Can you also tell me what settings you are using for the graphics in game to add to our investigation / post a screenshot of you in game graphics settings if you can? Thank you.

Hello SkynetDDS, thank you for getting in touch with us about your FPS performance in game.

First of all as you mentioned you are unable to run the game on your 4000Mhz speed ram, could you please go into your PCs BIOS settings after restarting your PC, navigate to the Memory settings and check to see what your default Ram speed is?

This might not match the speed of the Ram you actually have installed and you can change this by selecting the XMP profile for your Ram instead of the automatic default settings, the motherboards may have selected for you.

You may notice better FPS numbers doing this if you use a 1080P monitor, if you use a higher resolution monitor such as a 4K monitor, the FPS gain you will see, may not be as great.

Can I also ask what ram sticks you are using, how many and if any of them differ in speed at all that may be causing your mobo to not register them as 4000?

Another thing I would suggest looking a... Read more

Thank you for updating us DarkDante27 I am happy to hear this issue was resolved for you. Thank you for creating a support case about this so we could investigate possible causes.

Thanks for the update ORAVA_IMURI, missing footsteps and gun shot sounds have previously been under investigation by the Siege team, for a few of our seasonal updates.

In order to open a new investigation into this, with the concrete evidence you have provided me in that clip, could you please tell me the exact date when this issue first occurred for you in game 2 weeks ago if possible?

We were hoping this issue was resolved upon entering the release of Y6, but I will happily reopen the investigation after you can get back to me on the above, thanks again for your help.

Hello Nexu, thank you for bringing this to our attention.

If possible, if you are both experiencing this, are you able to roll back your drivers to the previous update that was released in january, to test this for us to make certain the driver update has affected this?

Are there any other affects you have noticed in game that are not appearing as normal?

You should be able to uninstall the most recent driver and roll it back to the previous version found via this link - https://www.nvidia.com/en-us/geforce/drivers/

Thank you for the update CT-7567._ I can see your case has now been escalated to the game team to investigate and can also see a Twitch account linked to your Ubisoft account now.

For some players they were simply not eligible for the drops as they did not have the required watch time and so it did not appear in their inventory. The eligible players had the drops pushed to their inventory last week, however I can see unfortunately that was not the case for you and you appear to be eligible.

I will follow your case number to see how this progresses, thank you for the update.

Hi guys thanks for making a post about this and sorry to see you were unable to join your friends in-game.

For the error code 2-0x0000C004 this was believed to be initially only affecting PC players at the time.

Just to confirm, has each one of your friends tried to invite the others to a game as well, as in be the host with no success and have experienced this error code message also?

Are you able to describe any circumstances surrounding the invites that caused this error message such as game mode you try to play, time of day it affects you, any kind of pattern that you have noticed?

Hello sickuk, thank you posting and welcome to the forums.

If the PC that you bought had any cheating or hacking software still installed on the computer by a previous owner, BattlEye may detect this and ban your account from the game.

As far as I can see, I can not find any cases about this that have been made under the sickuk Ubisoft Account. Are you able to give us the case number where you contacted us so I can check this for you?

Hello Shlumplord, thank you for messaging us about your two factor authentication.

Regrettably at the moment we are aware of a few players being unable to activate 2FA back on their account in order to play rank. We are investigating this now and will update you when we know it has been resolved, thank you for your patience!

Hey LittleBajer679, in response to your question, players are able to appeal permanent bans on their account but they can only do this once.

We are unable to discuss bans of any type on the forum, as this is a personal account related issue. Any discussion of bans may be merged into one thread and/or locked for that reason, thanks for understanding.

To contact us about your ban and try to appeal this, you can contact us through the following channels here -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Twitter Support - ... Read more

Hello Ianko.mT, thanks for getting in contact.

Are you able to screenshot the message you receive that says you have been banned? Is there any particular error code associated with this ban message?

Typically we are unable to discuss bans openly across the forum and will ask you to contact us privately instead through one of our support channels.

We have also recently updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, please read the article for more information as this article now shared more information - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

To contact us about your permanent ban,m please reach out to us through one of the following links -

Ubisoft Support ... Read more

Hello Falcon.GoD, thank you for getting in touch with us about the audio issues you have experienced. I have deleted your other 2 threads as I believe you made these duplicate threads by mistake.

When it comes to audio issues and Siege, for each single audio issue a player may encounter, we require players to submit videos capturing this, so we can pass this onto our QA team to try and reproduce.

As each player has a different computer set up, different audio devices and may have different software and audio controllers running in the background, we encourage players to contact us directly about this so we can tailor our troubleshooting to you specifically to rule out anything on a players system that may cause this, or if it is caused by the game or occurs on a specific map etc.

If you can provide a clip capturing this please post in the thread, or alternatively, please send us a clip through the following channels -

Ubisoft Support... Read more

No worries archdoodler007.

The use of mouse and keyboard in our competitive console games are not permitted and is considered cheating.

If you come across players like this in game, please use the 'Report A Player' tool in game to report these types of players.

When you use this tool in the game, it automatically tells us the date, time and players name, so we have all the evidence we need for our security team to review.

When the player is investigated, if it is discovered that they were in fact cheating, they will be permanently be banned from the game. Thanks for your support!

Hi R4darr, thanks for getting in touch with us about this.

At the moment this isn't something players are able to do, delete a previous case, Ubisoft Support do not offer this as a service to players, Unfortunately due to technical limitations this is not possible.

Instead we may merge similar cases into one, if a player has contacted us about the same issue multiple times in a short space of time.

This is so we can keep all the relevant information in one place to be able to better assist the player.