Ubi-Milky

No problem Tobious15, thank you for updating us

If any other players do not have access to the test server, please make a support ticket with us and verify your account for us. We will check for ownership of your game, then we should be able to add the Test Server to your accounts to play on PC.

You can contact us about adding the test server through the following links -

Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
Twitter Support - ... Read more

Thanks for sharing your experience too EyeofGuy, hopefully this will help players who still encounter this error after trying the workarounds given so far.

Hey M4K410, thank you for posting.

I am sorry to hear you are being kicked out of the game, as you did not mention which error code message you receive on a disconnection, please do take a look at our article on known Siege error codes - https://ubi.li/85k9w

This article also contains troubleshooting for each error code you may encounter after a disconnection, so please be sure to try the connectivity troubleshooting for the specific error code you encounter, to improve your connection to our servers.

Hello A_Bastian, thank you for getting in touch. After checking your account I can see there have been some successful orders placed.

Hello JaIeeI, thank you for getting in contact, I can now see tis issue has been resolved for you also.

To add to what was previously mentioned in this threads troubleshooting, if you still face issues purchasing credits in Steam or the Ubisoft Store, please make sure your location listed on your account, be it Ubisoft or Steams, match the location of the storefront and currency you are trying to make a purchase with or the payments made can fail to go through.

You can check what country is listed on your account through our account management website - https://account.ubisoft.com/

How to check your listed country in Steam -... Read more

Hello AmooAraash, thanks for posting and I am happy to see the solution posted above worked for you, enabling you to re-register for the Siege Twitch drops.

When the Six Invitational that was postponed begins in May, the Esports pack drops that players may have missed during the streams will become available to players again, through future Twitch streams during the Six Invitational.

Thank you to everyone who has contributed to this thread in the past 4 weeks, I have forwarded all of your reports to our QA team to investigate, we may be back in touch if our QA team need further information from certain players.

When it comes to investigating this issue, often the most recent date and time this has occurred is very valuable to us. I have been able to add 9 of your reports to our investigation for the players who were able to answer all questions in the past month.

Thank you again for all the information you keep providing us with and I am sorry we have no other updates at this moment in time as we continue to pass this information on to the team, with your help.

Hello BurstPanther, thank you for getting in touch with us about this.

Any kind of cheaters in the game is a concern to us and we will ban these players if caught with substantial evidence provided.

To quote directly from our new Code of Conduct -

Anything aimed at gaining an unfair advantage disrupts the balance of our games and is damaging to our communities.

We advise players to use the 'Report A Player' tool in game to report these types of players.

When you use this tool in the game, it automatically tells us the date, time and players name, so we have all the evidence we need for our security team to review. When the player is then investigated, if it is discovered that they were in fact cheating, they will be permanently be banned from the game. ...

Hello everyone, thanks for posting in the thread, I have merged a few players threads together, to keep this issue contained in this thread.

An investigation into this was opened recently where players experience the 'Unlock Failed' message when trying to open an Alpha Pack and we are gathering as much information about this as we can from players and why this issue occurs.

If you have exhausted the troubleshooting given for your platform -

PC - https://ubi.li/YPwnl
PS4 - ... Read more

Thank you to everyone who has reported various audio bugs in this thread so far and continuing to update us on your experience of this in game

Apologies we have not updated you on each particular audio bug, all bugs mentioned by o_Gretchen_o, xAlfGuyx, OrnateSoda910 and Geekzs, are currently under investigation and we are still gathering as much information as we can, so that we can reproduce this bug ourselves on our side.

If you would like to post in this thread about your experience, please make sure to answer the bullet points in the first post, in a bullet point format too, as this enables us to report this to QA and be as clear as possible, thank you for continued help with reporting the audio issues to the Siege team.

Hey ThiffanyNicolle, thanks for posting, I will move this to the The Division forum as you have posted in the Roller Champions forum at the moment, thank you.

Okay thank you for letting me know this BaIIstein, I apologize in advance we do not have the ability to add MMR back to players accounts, but this may have been caused by a previous disconnection or leaving a lobby too late before the match is about to start.

Usually you would receive a warning message about this action before receiving a time out sanction, however this does not really explain why your entire team received a ban. If this happens to you again, please let us know and please let us know of any actions took in that game session that may have led to a sanction and we can investigate this further for you for possible causes, thank you.

Hello BaIIstein, thanks for posting about this and sorry to hear this.

What platform do you play on and what did the ban message say exactly? Can I also ask how long the amount of time the ban was for?

Did you also notice any of your team mates having ping issues in the game and did everyone stay in a a team until after the results screen as renown screen was shown or is this when the ban message came up for you?

Finally can I ask if anyone on your team had to re-join the match when it was in progress after disconnecting?

Hi everyone, thanks for updating us about your crashes you have experienced since the latest update.

As previously advised, updating GPU drivers and the Windows OS, as well as disabling any backgrounds programs on start up and not overclocking are some of the most common fixes for this issue.

As a next step, I would also suggest trying the following options to fix this issue -

- Run the game as administrator via the game's .exe file using the files properties option -
Uplay - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's Rainbow Six Siege
Steam - C:\Program Files (x86)\Steam\steamapps\common​\Tom Clancy's Rainbow Six Siege

- Update Ubisoft Connect game launcher
- Install game to another Hard Drive or SSD drive if available
- Verify the game files to fix any corrupt or missing files
- Make sure the game is whitelisted as not a threat in your anti-virus software
- Delete any tem... Read more

Hi everyone, we are still looking into this issue at the moment, we know some players are unable to make a purchase in-game as the continue button is greyed out for them.

If possible would you be able to tell me your region and date and time (including timezone) when you last attempted to make a purchase in the game? We are passing this information for each player affected, to the team investigating to try to understand possible causes for this.

Can I also ask if anyone affected by this is using a VPN?

Hi ORAVA_IMURI, thanks for getting in touch about your sound issues, I have a few questions for you if you wouldn't mind -

- What kind of headset set up are you using?
- Does this appear in all games or just Siege?
- What game modes / maps have you noticed this on?
- Are you playing the DirectX version or the Vulkan version?
- Are you using any enhancement software such as Razer Synapse or any surround sound software for your audio device?
- Have you been able to record a clip of this?

Once you can let me know these details I will do my best to investigate this further for you.

Hello jesse.cheeks69, thanks for gettiing in touch about your drops.

All who had the necessary watch time, have now had their rewards pushed to their accounts after a small delay we have been informed.

If you did not receive a certain drop on your Twitch Inventory page here - https://www.twitch.tv/drops/inventory

This would mean that you did not watch for the eligible amount of time. Without the item appearing in a players drop inventory as proof, we would be unable to add these to your account.

Hi everyone thank you for posting about your attempted purchase in game of credits in game on PC.

This issue has re-emerged recently and it is currently being looked into. We know some players are unable to make a purchase as the continue button is greyed out or inaccessible for them or greyed out.

I have merged some threads together with this similar issue to keep track of recent player posts affected by this.

To everyone that has posted about this thread recently, we are passing this information onto the team investigating and making note of what location our players are in who can not make a purchase, apologies for any inconvenience but thank you for your patience whilst we try to investigate a fix.

If you have not already tried to do so, please try to make a purchase with the launcher overlay disabled and also enabled in both Steam and Ubisoft Connect

If you comment on this thread, please post the exact date a... Read more

Thank you for that information justgry.

I have added this to our report as we have not seen this particular error code reported to us for some time. Thank you for trying the troubleshooting and port forwarding, I am sorry to see this did not resolve the issue for you though, I would also like to say thank you for adding in that information at the end about the update version, this may prove quite useful too.

Would you be able to uninstall and completely reinstall the game on your PS5 for me? We were advised that this may actually solve the 2-0x0000D013 error code issue for you as you may have the wrong update version at the moment and a reinstall may fix this.

Hello everyone, thank you for posting about this. Can you please tell me what platform you all play on and if you receive any error codes when you can not connect or get disconnected?

I would recommend each of you to follow our troubleshooting for each platform here to improve your connection -

PS4 - https://ubi.li/12soI
PS5 - https://ubi.... Read more

Thank you for taking the time to post this and gather this information SaltySven, I appreciate this, I will forward this to the Siege team now and ask for if this was the intended final design for these skins, thanks for bringing this up to us, hopefully we can update you soon!