Ubi-Milky

Thank you for the follow-up OldMateJS, I appreciate the detail you have gone into for each one of these bugs you have listed.

For the issues you brought up that have been reported to The Division team, we will add your comments to these reports to help inform the team of how you replicated them.

For the issues that have yet to be reported, we will keep checking to see if we are able to provide video clips of these to the team, to help illustrate exactly what is happening and how, and keep checking the forums for similar, recent reports from players.

Hey RAGE_THERAPY thanks for contributing.

I can see how the shadows do not appear correct on the desk, thank you for illustrating this with your screenshot.

If you have any more examples of this, do feel free to post them in this thread - I will pass this on to our team investigating visual glitches with shadows. Thank you for sharing some of your settings with us and set up, this is very helpful.

Hey @darklite_x thanks for answering those questions, I will pass this information onto our Division QA team, to help in their investigation. I hope we will be able to resolve this soon in a future update, thanks for adding your experience of this bug too.

Hello @campodelviolin thank you for getting in touch with us and sorry to see you are unable to progress in this mission.

Just to confirm, did you also have the lieutenant spawn and defeat him too, but you did not see the prompt to go find the roof access?

As you are near the beginning of this mission, if you were to restart the mission, or try it on another difficulty, will it then let you progress to the next stage after killing the enemies?

Hello @sp00n_d00d I am sorry to hear you are experiencing 1FPS when entering buildings and possible stuttering, thanks for getting in touch.

Thank you for letting us know what troubleshooting you have tried so far.

This happened to me recently in another game, after I changed some graphics settings and enabled an HD texture pack which made the game unplayable on my system.

Are there any video/graphical options you have changed or enabled recently, or in your GPU software (Nvidia control panel and the like) that may have caused this FPS drop in building...

Hello @kayinne thanks for posting and welcome to the forums.

I am sorry to see you are unable to shoot when in-game, could you tell me if you are playing Geforce Now through one of the Xbox consoles or your PC please, so I know the exact platform?

Could you also tell me, if this is the first time this has happened in-game, have you only recently purchased the game?

Can I also ask, are you using a Keyboard and Mouse setup or a controller, please?

If you can let me know these details, it should help narrow down possible causes of the issue and we c...

Hello endoxide, welcome to The Division forums.

I am sorry to hear you had this experience using our Ubisoft Connect launcher and a mobile tether AT&T connection. Whilst the game can be played on a mobile connection, with the game being always online, we suggest using broadband or better yet, an ethernet connection, whichever platform you play on.

I understand you were able to play other games using this type of connection but not The Division 2. I looked at your case and can see you were advised some troubleshooting to perform but opted for a refund instead, so I apologize were unable to help you connect, but I am happy to see we were able to refund you.

Thank you for sharing your experience of this, it may help to inform other players of what connection may be best for them when playing some of our always-online games.

Hello @IISYNll thanks for reporting this, this is rather misleading!

Thank you for sharing these comparison images. I will check to see if this has been reported in the past, if not, I will create a new investigation for it. Either way, thank you for these images you have sent us, I will share them with The Division team to see if we are able to replicate this too. Happy holidays!

Hello rest030 thank you for your post and welcome to The Division forums.

Sheld rewards are no longer available in The Division and so are no longer available in The Division 2, I can confirm.

There are other items and gear available to claim in The Division 2 however, these are called Ubisoft Rewards and can be accessed through the Ubisoft Connect game launchers overlay, through our mobile app, or through our website > https://ubisoftconnect.com/en-GB/game/tom-clancy-the-division-2/rewards/

Hello IISYNll thank you for getting in touch with us and welcome to The Division forums.

I can see that a lot of these bugs you have listed are actually feedbacks on game mechanics and suggestions to improve them.

For the particular FX Mod Slots mod slot you mentioned, which are the 3 FX mods you are unable to obtain? Will they not unlock for you, or do you mean they do not appear in the game at all? If you could clarify this for me, I would be very thankful.

Hello  CountryLake2, thank you for posting and welcome to the forums.

Sorry to hear of the visual glitches you have experienced in-game, such as flashing pixels. This can often be attributed to a certain driver update if playing on PC.

A for the level of detail and pop-in, this can sometimes be compensated depending on what graphic/video settings you are using in-game.

What platform are you playing in, please?

Also. if you ever do wish to apply for a refund for a game, there are a few criteria you must meet first, but you can apply automatically through our Ubisoft Store if that is where you purchased > https://www.ubisoft.com/help?article=000096862

Hello @stoni1069 and @WildAfricaCZ thank you for posting about multiple accounts.

I can confirm this is doable.

If you wish to play the game on another Ubisoft account or say you have a family member that wishes to play, you can both play have access on the same PC. The game is tied to your Ubisoft Account, not your computer.

As Stoni said, you only need to install the game once, but you will need to have purchased the game on both Ubisoft Accounts, to gain access on both Ubisoft Accounts.

If you...

Hello @desert_fox_1668 thanks for getting back to us and trying those steps.

As you mentioned this was an Epic purchase specifically, can you also please try the following steps listed here, as I have found them to help for Epic and Ubisoft Connect synchronizing issues in particular >

1. Navigate to the Ubisoft Game Launcher cache folder, by default located here:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
(Please note that the Ubisoft Connect launcher must be fully shut down at this point and not running in the background.)
 
...

Hello everyone, thanks for posting about the delay to challenges updating in Ubisoft Connect.

Please be advised for in-game statistics, there can sometimes be a delay of up to 24 hours for this to update in the Connect launcher and sync progress with our servers.

We do open investigations into our Connect launcher when players inform us, which statistics are not updating for them and which game, this is usually if this has not been updated within a few days of completing, so do let us know if this is the case.

For in-game challenges and achievements, there can also be a 24-hour delay to the challenge showing as complete, but this is less common.

For anyone who may be checking this thread with the same issue, please let us know of any challenge are not completing for you after 24 hours and please let us know if these are core or time-limited challenges, thank you.

Thanks for posting @xcel30 and thank you both for sharing how you were able to find the updated details on PS4. I will mark this thread as solved for any other players who may have the same issue and do not know how best to find the updated information on this platform. Thank you and happy holidays to you both,

Hello everyone, thanks for making these posts and informing us you are still experiencing crashes post update TU14, which released on the 14th Dec (GMT)

I am sorry to hear you experienced crashes whilst using DirectX12. If you haven't done so already, please follow the steps in our troubleshooting guide here, to try and rule a few things out and determine if it is indeed DirectX12 that may be causing these issues for you > https://www.ubisoft.com/help?article=000061047

Should the steps in this article not work for you, please let us know and I can open a private support case for each and every one of you, we will need to document this through a support case to let our Division team know how many players are affected post update.

If you w...

Hello Hyperion-uk and Wolf68k, thank you for sharing you have experienced crashes in the last few days.

We had a thread that detailed crashes that have occurred in the last year after a previous update and found it related to users who used DirectX 12 in the game's settings. The Division team believes that update TU14 has now resolved this.

If you are experiencing crashes post TU14 can you please follow every step in our troubleshooting guide to see if the steps will resolve this, then let us know what happens after? >
https://www.ubisoft.com/help?article=000061047

Should these steps fail to resolve your crashes, we will need to make you both support tickets for further help from The Division team.

Hello @Gr1MReap_R and @Matcklim,
 
Thank you for getting in touch with us about exploits you have seen be used in the Iron Horse events.
 
I have gone ahead a...