Ubi-Nacho

@g-nox777 Hi
 
Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.
 
If you'd prefer to receive support in another language, you're welcome to create a support case on our website - https://www.ubisoft.com/help
 
Alternatively, if you'd like to translate your query we'd be happy to assist you here.

Hello there everyone!

Thank you @thedoors27 for reporting this and bringing it to our attention.

The development team are currently aware of an issue, where players will receive more points than necessary to fill out the skill tree. The investigation is ongoing, and we'll post more information on this once it becomes available ...

@davidolivei2010 Hi there!

If you're unable to attach an image to your response, you're welcome to upload the image to a file sharing site such as Google Drive. You can then forward the link to us in your reply, so that we can pass the images along to the development team.

If you have any further questions, please let us know.

@wildishelliott Hello there.

Thank you for reporting this issue you're having with the achievement 'completionist all the way'. There's a known issue with this particular achievement at the moment, and the development team are currently investigating.

Please keep an eye out on our ...

@an0nymio Hi there!

Sorry to hear you've experienced buzzing in the audio of R6S, it's unusual that switching to fullscreen borderless would fix this.

If you've not yet resolved this issue, please feel free to reach out ot us on our R6S forums ...

@joarin20 Hi there!

Thank you for getting in touch regarding your disconnection to The Division 2.

...

Hi @DrunknBraindead

Thank you for also providing your report, sorry to hear you've also experienced a similar issue with your gear disappearing. We'd like to ask the same questions mentioned above;

• Have you changed the platform at all since beginning to play?
• Is all the content still missing even after a restart of the game?
• Would you happen to have any clips or screenshots of your inventory or specific items that were lost, before the gear went missing?

...

@N3mB0t @noxious81 No problem at all! We'll do our best to keep players informed!

@steelrathdrpg Hello there!

Thanks for posting here. We've sent you a reply in your thread here so that we can look into the problem for you and investigate further.

@steelrathdrpg Hello there.

Thank you for this report, would you happen to be using an Xbox Series X, One, or 360 controller?

For testing purposes, would you be able to let us know if you're able to try another xbox controller at all? Additionally, we'd recommend verifying the games files, to rule out any issues wi...

@tk105 Thanks for your help in this thread, and for taking the time to include some useful screenshots too.

Hopefully this can be resolved by following the advice already posted here.

@stiffmeister27 Hello there!

We don't have any new information on this issue with the missing key in 'into the fog'. Apologies for a delay in our response to you, and for any disappointment caused.

Once we have more news on this from the development team, we'll be sure to post it in our ...

@homerun8 Hello.

Sorry to hear you've not been able to play the Wrath of the Druids DLC!

Would you be able to follow the steps given in our guide here and let us know if this helps at all?

If you're still experiencing issues, would you be able to tell us what happens when you try to acc...

Hello there @firestormx75

Thanks for posting. We can confirm that this is an issue with the skill tree at the moment, and our game team are currently collecting reports.

Would you be able to upload your most recent save to the cloud, so that we may add it to the report? You can do this by following these steps:

• Create a manual save before ending your session.
Wait a minute or two after the save animation has finished.
• Open the Main menu and choose Quit to Title Screen.
• Choose Load Game. 
• Check if the save you just created has a cloud icon next to the play time.
 
If possible, if you're also able to provide us with a screenshot of your skill tree/skill poi...

@skypherdzn Hello there.

Thank you for contacting us in regards to the Assassin Carry skill.

This skill cannot be used at this time. Once we have more information on this skill, along with 'Arrow Looter' and 'Fight Ready' skills, we'll be sure to update players though our ...

Hello there @short_name

Thank you for posting to let us know your experience with the RU store and AC Valhalla.

While we have no current plans to change the localisation and language options available for the RU version of AC Valhalla, we've taken your feedback on board.

Apologies for any inconvenience caused. Please reach out to us if you have any additional questions.

@dimhef Hello there!

The localization of AC Valhalla may differ depending on which region of the Ubisoft Connect store you have access to.

Would you be willing to let us know which country you're accessing the Ubisoft store from, so that we may check this is correct for you?

Many thanks!

@anais154 Hello there!

Apologies for the delay in response here.

Just to clarify, the issue is that after setting your graphics to 'ultra' and then close AC Valhalla, your graphics settings are not saved when you reload the game?

Thank you.

@gesshou Hi there!

We're sorry to hear about the crashes that you've experienced when playing on Xbox One.

There's a troubleshooting guide for xbox available here. Could you please follow these steps and let us know if the problem persists? These steps should help to resolve the more common causes for crashes.

If the problem remains, could you please tell us if the game crashes at any particular point, or if you've noticed a pattern at all?

Many thanks.

@erendilki147 Hello there!

Thank you for posting and taking the time to translate your message for us.

Sorry to hear that you're seeing longer loading times and low FPS in AC Valhalla at the moment. Could you please take a look at our technical troubleshooting guide here? This guide should help with most technical issues, however if you...