Ubi-Orion

Originally Posted by Robert3512002
How do I get my activation code for Bright Harvest?

Originally Posted by chris02918
Hello,

If you bought the game on the ubisoft platform, there is no need for a code. It will be added to your account and you will be able to play it. Keep in mind that it sometimes takes up to 24h for orders to be processed. If the DLC is not playable 24h after purchasing it in the ubi store, write a ticket: ...

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Originally Posted by Sir.Memo3939
xD video https://youtu.be/rGnKb5OW7vk
I dint' leave previous game btw I can prove that

Hey there.

Did you requeue a few times before getting into a game? If you leave queue just as you're about to connect to a game this can happen which results in the ban being implemented after that match has finished. If this is a regular occurrence for you however please let us know.

Originally Posted by Rickyisawes2021
The same thing has happened to me for like a year and you have no idea how many ranked games I’ve lost because of this bug I just wanted to let you guys know so you know that people experience this big and it loses games because of this

Thanks for the report and we do apologise for any inconvenience caused as a result of this issue. The team are working hard to try and resolve this issue as soon as possible.

Originally Posted by Sanhacks117
Buenas, llevo sin jugar aproximadamente medio año, estuve jugando partidas igualadas y llegue a liga de oro o platino pero no lo recuerdo exactamente ni lo puedo consultar en estadísticas, fue la temporada anterior a llegar el personaje de zero y ahora al volver a jugar después de tanto tiempo no recibí el amuleto de esa temporada y me gustaría tenerlo.

Mi id es sanhacks117 en Ps4. Espero respuesta gracias

Hey there.

Unfortunately we're not able to offer Spanish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by Ramenloverbro
I tried reinstalling and installing the game from the ground up and disabling overlay and cloud save then enabling them again to try and opt for local save but nothing i do can prevent this error of " User Profile Loading Failed" . This causes me to have to put in all my key bindings again in the settings and have to mess with the attachments of each operator because its been set to default every time i run the game. Please let me know if when you guys can help. I have already tried the conventional way of fixing it that is listed on the Ubisoft support page.

Hey there.

Sorry to hear that this issue has persisted, please perform the steps... Read more

Originally Posted by Scrooge_McGoose
Hello. Earlier today my power went out and r6 didn't turn off properly. When I came back, steam didn't show the game as installed, and I had to try and install if before it could locate the files on my drive. When the game launched, my graphics settings were reset and I had to set them all over again. The thing is when I set my graphics settings the way I want, I then apply the changes but when a game loads, the graphics settings are reset again.
I tried making a fresh install of the game, as well as applying the settings, logging out without getting on a match and then coming back, but the problem persists. I remember this was an issue earlier on the TS build and it got fixed, but this time it looks like something from my side....

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Originally Posted by GARAVEL61
gökdelen favela ve eğlence parkı haritlarında oyuna girme esnasında oyunda atılıyorum

Hey there.

Unfortunately we're not able to offer Turkish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by Hyalizedd
Hello, my Rainbow Six Siege is constantly crashing after 1 or 2 matches. It is really frustrating since I keep getting suspended from unranked/ranked matchmaking. I will attach my dxdiag and msinfo logs. I have tried every single thing I have found on the internet, even reinstalling my Windows, but nothing seems to help.

DxDiag: https://pastebin.com/1Mn5J5B4
...

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Originally Posted by WomanSlapper69
i was banned for leaving the game alots becuase i had to go to other stuff thanks for taking my money ubisoft

Hey there.

We cannot discuss or investigate bans or sanctions over the forums I'm afraid. If you would like to appeal your ban you will need to do so via a support case.

You can reach us either through the ... Read more

Originally Posted by Syxkx.
Hello,

I have read all of the Threads and i have The same problem with FPS in the new season and updates.. After the new season release i got from 250 FPS to 120-140 FPS (at the lowest ingame settings with FXAA) at my GTX 1060 .. I reinstalled all (ubisoft connect/ r6) and its not worked so i decided to reset my pc to zero like factory new... and its not worked too so yea dont waste your time... and today i Updatet the NVIDIA Drivers from 457.30 win-10 international-whql version to the newest one of my graphic card is 466.27 win-10 international-whql and my ingame FPS droped critical down to 90-110 fps.. its not possible to play with 95 FPS on a 165 Hz Gaming Monitor.. its terrible! And i installed the NVIDIA Driver 457.30 version back and go...

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Originally Posted by SirHarryPierce


Clean boot;

youtube has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content?

Thanks for that. As this looks to be being caused by having a large population would you be able to provide a link to download your save file as well so I can submit this to the team in addition to these videos? This ... Read more

Originally Posted by JackForTheFun
Here is the up to date video i just made, hopefully it really helps with solving the problem
https://youtu.be/l9SmXNtLTh0

Hey there.

Thanks for providing this. I've recently reopened this issue for investigation as I've also seen a few reports on the Steam forums that this issue is still present for some players, I've passed your video on to the team.

Originally Posted by connorisbread
it was finished today, 4/30/21, at 2:21 pm. not sure if timezones matter but it was cdt. i tried restarting the game and did not receive elo, was also using tabwire and r6tracker and neither showed the match.

Hey there.

Thanks for providing this for us.

I can see two matches around this time after you were at 3753 elo, one shortly before this time you've specified and another shortly after and your elo does appear to be being adjusted correctly based on the results of these matches. I can't see anything out of the ordinary looking over your match record, However if you notice this happening again in future please let us know. T... Read more

Originally Posted by connorisbread
won a match in ranked, was at 3753 elo and did not receive or lose any elo despite winning the game. no clue why i didnt receive any

Hey there.

Welcome to the forums.

As accurately as possible can you confirm when this match finished? This also can happen as a display bug where it's corrected after restarting so please try that if you haven't already done so.

Originally Posted by ChiiefDJ
I understand now why the player count of siege drops, and why people quit playing this game. The last 3/4 games I've been dossed, and now I am serving a day ban while dossing smurfs are cheating and wont serve a damn ban. Fix your game Ubisoft cause at this rate your gonna lose a lot of console players since clearly you don't give a damn. Same problems from the beginning of last season are still here on xbox while pc is getting constant updates.

Hey there.

I'm sorry to hear you've encountered this, I completely understand that this is a frustrating situation. DDoS is something we take extremely seriously so. please report these players to us s... Read more

Originally Posted by GuerreroUltimo
Just played against a group. The whole group had a ping in the 130-150 range. Shooting them in the face and then moving and in the kill feed they shoot well AFTER we move. Blood flies but we are not to be seen. The whole match they just ate shots. And they were shooting people through places that were not possible.

On top of this I went to view their profiles to block them and it was like they did not exist. It just said "That did not work" which is some kind of error. This is on Xbox.

I checked their names on stat trackers. They were not good players. But they were from Europe and had jumped to U.S. servers. This gave them a massive advantage. Not sure if this is something a player can get banned for but it sh...

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Originally Posted by DaktiloTuna
While I was waiting for the twitter account to get back to me, ubisoft support site got back first and changed my email. Thanks

Excellent! Glad to hear it's sorted out for you. Thanks for the update.

Originally Posted by DaktiloTuna
Yea that's alright, I'm just a little paranoid since I don't know how twitter works and am not sure if they can see my dms or tweets, they are replying to everyone else

They will get back to you as soon as possible but it's not possible for us to give any assurances as to when I'm afraid. If you have sent a DM to Ubisoft Support we will have visibility of it.

Originally Posted by DaktiloTuna
Oh I haven't sent them a DM, will do that now. Thank you

No worries!