Ubi-Orion

Ubi-Orion



25 May

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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by CrazyS90
Thank you, Ubi-Karl!

It would be nice if I could get the two to work together, but I can live with the workaround.
Glad it's sorted out for you. We'll pass the feedback on for you regarding this.
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by BYG-Otis
I've opend a support case, the number is: 14733529
Thanks. I can see that one of my colleagues has picked this up and has been looking into your case with you.
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by ZecaPalG0rdinho
Toda vez que abro meu jogo, as opções gráficas ficam no alto, ai eu mudo as opções todas para o baixo ( que é o que meu pc suporta) mas quando entro em uma partida online ele volta para o alto e nas configurações fica como no baixo, e é toda partida que eu entro acontece isso. Obs é conta nova, na antiga funciona normalmente. IN ENGLISH: (Every time I open my game, the graphical options are at the top, then I change the options all to the low (which is what my pc supports) but when I enter an online game it goes back to the top and in the settings it is as in low, and it’s every game I get in that happens. Obs is a new account, the old one works normally.)
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by helpvulcancrash
aynı sorun bende de var çözebildin mi?
i have same problem would you fix it?
my pc specs;

i5 7200u
amd radeon r5 m330 (amd radeon 520)
8gb ram
Hey there.

Unfortunately based on the specs provided you are below the minimum requirements to be able to launch the game without issue. This is very likely to be the reason Vulkan is crashing on launch. You can find our system requirements for the game ... Read more
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Rakkigoira
Did anyone find a solution for this problem? I suddenly started to receive this error and can no longer join any kind of online match in siege.
Hey there.

I'm sorry to hear you're experiencing this issue with connectivity. We're not currently aware of any widespread issues with connectivity at the moment, if the issue persists I'd advise attempting the steps suggested in my previous post above yours if you haven't already done so.
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Firefyter8
I let my PS4 have siege run for 4 hours, and it still Is having the same issue. I still can't play online or in training grounds. All I could do is play the situations. I dont know what to do next now.
Hey there.

In that case I'd recommend attempting full reinstallation, I'd recommend keeping an eye on it during installation to see if you notice any issues.

08 May

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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Yauff_
Thanks for your help but I found the problem, my hard drive died and r6 was its first sign. I will change my hard drive in the next days and give an update from here if the doesn't work out again.
Hey there.

Glad you managed to work out what was causing it, fingers crossed the issue will be resolved after replacing the drive but please do keep us updated. Cheers!

07 May

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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by BCessel
Hello Ubi-Raziel, I'm happy to see an answer as recent as yours on this topic. I’m panicking about some crashes in my game very often and I’d like to hope that something can be done by your team. I'm a huge fan of the series and I have the complete game with all the DLC's. My computer is somewhat superior to that of my friend Novisorbis, containing i5 9400F, 16GB-RAM, nVidia GTX1660Ti and two SSDs, but my island already has 70k population and many resources, but the crashes have not really occurred for less than a month and no I know if it's something with the game, Windows 10 or video driver. Any suggestions for us or any hope for brief solutions, as I look forward to two more DLC's from this Season 3?...
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Novisorbis
1. Latest drivers are updates regularly and are installed
2. The video will give an idea of the size of my city and some of the places where it is inclined to hang.

youtube has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content?
Hey there.

Thanks for providing this for us. This issue is still under active investigation at the moment, please keep an eye on the forums for fur... Read more

05 May

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    Ubi-Orion on Support Forums - Thread - Direct
Hey there uncleseano.

I'm going to raise this with the Anno 1800 team now and myself or one of my colleagues will get back to you with an update on this. Thanks.

04 May

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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by browneyone
For me the game works for maybe less than 5mins then my computer reboots. I've tried dx11 and 12.
Hey there.

Welcome to the forums.

Can I ask you to attempt every step suggested here please if you haven't already done so?
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by mowhi
Hey Milky

I would say after most recent update dont know the exact date anymore to be honest, could be one week I think

Actually I played my first game and others could hear me but the "headphone symbol" when I was speaking was not appearing. I could hear others and there the symbol appeared.

I only played casual quick match so far.

And yes after second match the icon is appearing again.
Thanks for confirming that for us. This issue is known and is under active investigation.
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Biloslava.UA
I did it earlier
Ubisoft Support Ticket: 14423282
This case is closed, I have reopened it for you, can you update the case to say the issue has returned please and attach updated system files to the case as well? Thanks.

03 May

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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Kreuzberg.36
Friends please help, I started getting this error all the time. What is the solution for this? I cannot solve it whatever I do.


Best regards...
Originally Posted by Kreuzberg.36
[IMG][/IMG]...
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02 May

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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by SirHarryPierce
- How often would you say this issue occurs?

Extreme rarely, maybe once every 90-120 days?

- Does the issue fix itself after re-launching the game?

Yes

- Do you perhaps have a recording of this happening?

Let me think about that, I do not think so. But maybe I can record when it occurs.

But I have this one; I think it is related;

youtube has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content? ...
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Ghandris13
Dear,

I bought a new router TP Link AX1500 and it solved a problem.
Thanks your support!

Br,
Ghandris13
Fantastic. Glad it's sorted out for you and thanks for keeping us updated.
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by SirHarryPierce
Thank you!
No problem at all
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Mouse.DDT
hi my game crashed for some reason and when i restarted the game again the fbs reading now become ( 170-250 fbs ) idk why but my screen is only 75 hz and its causing me trouble in-game is there a way that i can bring back my fbs to 75 frame per second ? please help
Hey there.

Welcome to the forums.

You can either choose one of the set refresh rate options from the in-game menu or alternatively you can edit the configuration file to set your refresh rate to a specific value, in your case this would be 75, where this an FPS limit setting under the "Display" heading. By default this can found on your main drive in the documents folder... Read more
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Scrooge_McGoose
This seems to have solved the problem for me. Thanks a lot.
Fantastic! No problem at all.
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Ducas5245
yeh gday iv had siege for ps4 on disk for about 3 years now and im a regular player, suddenly seemingly out of nowhere the game has stopped working giving me error code [0-0x00100608] and the menu is saying instillation still in progress, iv got psn so it cant be that, my internet is fine and iv deleted the game 3 times and reinstalled making sure the instillation is not in progress but it says it is in the menu?, very confused iv even gone as far as to restore my whole ps4 to no avail.
cheers,
Hey there.

It might be an issue with the disk, are you able to test on another PS4? I'd also double check that you have ample storage available ... Read more