Ubi-Orion

Originally Posted by DaktiloTuna
I tried to change my ubisoft email adress to something else but it requires to login into that email adress which I don't have access to.

Whenever I try to access to that email adress it asks me questions but I can't answer any of that since the email adress is at least 10 years old and I don't remember the answers of the questions (who's your favorite teacher in middlescool etc.).

I tryed to reach out ubisoft support on twitter but since I've never used twitter before I'm not even sure if they can see my tweet and the live chat support is currently unavailable for some reason

Hey there.

We cannot assist you with this ... Read more

Originally Posted by Master-0sas
I`m not able to make my screen full size.

Hey there.

Does pressing Alt+Enter when the game is open help with this at all?

Originally Posted by WaterNoWetness
it bothers me that your concern that your concern isn't that people are calling me slurs and ddossing but instead how I reach out. Ive been told the forums is the place to go by several mods but I guess you're saying they're lying to me?

This absolutely isn't the case and I apologise if my response to you gave that impression, our primary concern in this situation is that these players you're running into are investigated but we cannot investigate or discuss bans/sanctions over the forums as ... Read more

Originally Posted by fish_mac
Hello and thank you for your response.

I think i´ve done 10-12 3-Star expeditions for new species. The most often Items were i think the "Black Swallower", the "Goblin Shark" and the " Helmet Jellyfish". One of these three Items were nearly guaranteed So there was at least one Item from "Abyssal Depth"-Set per expedition.
Apart from these Items there were only Fish/Sea Creature items.

I think only two expeditions got me the "Orang-Utan" and the "Giant Deer", which is not bad

This is the latest save file of the buggy game:
...

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Originally Posted by ST_The-Outsider
il look solved this far. never took a fps drop on 1 match. thx for help. I even considered about abondon the game. thx for helping im proud

That's excellent news. Thanks for getting back to us to let us know.

Originally Posted by syina32
When I was typing an korean, Anno 1800 has a crash with the message “an unexpected Directx error occurred. Present failed”
How to fix this crash?

Hey there.

Welcome to the forums.

Have you tried launching via DX11 to see if this causes the same error? Just to double check as well is the game crashing on launch?

Originally Posted by tiobas1965
tengo un problema, tenia 3 millones de $ y me an desaparecido, y cuando sigo generando $ al llegar sobre los 40.000$ se vuelve a poner a cero $ y vuelta a empezar, alguien sabe porque?

Hey there.

Unfortunately we're not able to offer Spanish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by Wandmaler
Hallo, jeder versuch Anno 2205 auf meinem neuen Rechner zu instalieren schläg fehl.
Ich habe die CD Version mit allem was dazu gehört. Auf dem alten System (Windos 7) lief das Spiel problemlos.
Manchmal bekomme ich Fehlermeldungen im Zusammenhang mit meiner IP Adresse, aber die hat sich ja hoffendlich nicht verändert.

Kann mir da jemannd weiterhelfen. Meine Möglichkeiten sind erschöpft.

Danke.

Hey there.

Unfortunately we're not able to offer German language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by SirHarryPierce
Still broken.

Hey there.

This issue should be resolved with an upcoming update. Please keep an eye on the forums for updates on this. Thanks.

Originally Posted by billyjack265
This is my second play through already where this happens.
I play with the three hard AI and with everything on expert except for island and world size.
On the first play through even after 20 ingame hrs after I reached investors one of the remaining AI was still at Engineers, the other one at Artisans.
I decided to wipe their main islands and let them resettle to see if it changes anything, but the same thing happened.
Same thing on my current game as well.
Trying to find the issue I noticed that none of them had built any railroads whatsoever. They have refineries, power plants and oil harbours but not a singe piece of railroad to connect them with.
Which means they don’t have electricity and therefore can’t g...

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Originally Posted by raoulranker48
sory about my English writing as I am french Canadian...

I will rephrase my question sir....

Ubi-Raziel
when a AI ask for a picture of something and I cklic on "take picture" the sound of kodack "KASHLAK!!"
is to darn loud.
My speakers always on when playing and as soon as I take a picture every one in the house YELL at me
"put the sound down".

So please tell me in witch folder that specific kodac sound is so I can deactivate it.

All the very best
Ranker

Hey there.

I'm not sure it's possible to disable or remove that specific sound from the game without causing issues. C... Read more

Originally Posted by sniperNZSAS
Since last patch I've noticed some of my trade ships are skipping from one trade leg to the next without first visiting/unloading at the island in between.

I first noticed this with a oil route I have. I have 9 oil tankers picking up oil at one port, and dropping it off to all my other islands on the map. For some reason, as they approached the main island to pick up oil, they would get a few grids away and then skip to the next leg, completely bypassing the pickup island. If the ship was selected at the time, you could actually see the little grey track that displays what trade route it is on, switch suddenly from one leg to the next.

I've now seen this on a few trade routes. One of them was just a route between 2 islands, a...

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Hey there.

Thanks for your reports folks. Please keep those coming. If any of you can provide video demonstrating that the music is looping when it should be playing a different track I'll submit these reports to the team.

Originally Posted by Darkbirt
I have problems with claiming the Vehicle Liveries Pack.
Amazon doesn't operate in my country (not directly at least).
Because of this my debit card isn't accepted and their is no option for Paypal.
Is their another way to claim the Vehicle Liveries Pack?

Hey there.

The Vehicle Liveries pack will be available for purchase later this year, this article on ... Read more

Originally Posted by Nate_X_X
Ubi-Karl,

Thank you for the follow-up.

For issue #01, please see the picture https://ibb.co/qkKfrzG. It is supposed to be showing R for reload, but looks nothing like it.

For issue #02, I have assigned the key to T. I press it and nothing happens. I go in, re-assign it to anything else. Save. Then go back in and re-assign it to T and it works again. This only happened for the voice chat key.

For issu...

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Originally Posted by ST_The-Outsider
I just facing with that issue about 1 week. ı tried re-intall, playing with vulcan, lowering some graphical settings, but no, still have drops. in normally ı took 120 - 140 fps when drop comes it happens 5 fps for 4-5 sec lagging a little bit and it ending but 15 - 20 sec later it happens again.

my pc:
Amd ryzen 5 3600 6 core processor (12 cpus 3.6 ghz)
Rx 580 (8 gb vram)
8 gb ram
Wingows 10 pro 64 bit (10.0 Build 19041)

Cpu temp: 80- 85 gpu temp: 70-72

Hey there.

Could you try launching the game after a ... Read more

Originally Posted by UrbanRacers
So my pc crashed last night in the middle of an unranked game of rainbow six siege, i am no suspended for 14 hours because of this. UBISOFT please fix this!!!!!!!!!!

Hey there.

We cannot remove or adjust temporary sanctions as they're implemented server side. However if your PC is regularly crashing and you suspect it's being caused by the game itself please reach out to us so we can try to prevent this from happening in future.

You can reach us either through the ... Read more

Originally Posted by jonny994
Hello Ubi-Milky

That would be great.
Thank you very much for your support.

No problem at all. Thanks!

Originally Posted by aleksandronix
Performed clean boot and even shut down programs like Office updater via task manager and the problem is still present.

I'm sorry to hear that.

We'd like to investigate this further with you. Could you submit your system files to us on a support case please?

You can reach us either through the su... Read more

Hey there.

I'm sorry to hear you've encountered this in game.

If a player is banned following a manual report or because our automated systems detect something you would receive the lost ELO back via a rollback yes. We cannot manually reset your rank or adjust ELO on an individual basis.

Additionally these reports will need to be made via a support ticket or live chat they cannot be made via a public platform.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on ... Read more