Ubi-Orion

Originally Posted by betel.-
Every single time I load up the game, the teammates chat volume is so loud. And the reason is because the volume slider is always reset back to 100 (the max).
And its not just me too. Please fix this.

Hey there.

This issue is known to the development team and is under active investigation at the moment. I do apologise for any inconvenience caused whilst we're working on this, please keep an eye on the forums for updates.

Originally Posted by crusher0029
I just bought the game again on my pc after having played on ps4. i have two hours in the game. and i just logged back in to find that i have been perm banned for cheating. it says i have multiple cheating offenses but i literally just bought the game and have played 4 matches. i have no idea what to do. i just wanted to play rainbow six and now im banned with no warning as to why

Hi there.

We're not able to discuss or investigate bans over the forums I'm afraid but if you can create a support case with us then we'd be happy to investigate further with you.

You can reach us either through the ... Read more

Originally Posted by Daddy_NG
I purchased game from Epic games and when launching r6 it asks me for CD key , anyone can help me how to fix this? when entering correct cd key it does nothing,I tried everything but still have this problem.

Hi there.

If you have the game in your Uplay library now can you try launching from there and see if it works?

Originally Posted by P1iz
Video link- https://gameclips.io/p1iz/3e115b0f-5...d-b0203d176106
Hope that’s enough cause I accidentally deleted the screen shot

That's excellent, thanks for providing that for us.

Originally Posted by JayCustom
Hello,

I just started playing this game again after a long time and everytime I start a new match, it loads up to show the map and then my computer just HARD crashes. I have to restart it and sign back into windows... etc.

It's got updated hardware, latest and greatest drivers, updated through steam. Not sure what is going on.

Hey there. Welcome to the forums!

I'm sorry to hear you're having issues with crashing at the moment, we'll do our best to get to the bottom of exactly what is causing this for you.

The first thing I would suggest is to attempt each step suggested ... Read more

Thanks for all your reports so far folks. Everyone up to this point I have passed your details on to the development team.

Please stay tuned to this thread for updates as we get them and please keep the reports coming in. Thanks!

Hey there folks.

I have forwarded your details on to the development team for everyone who has posted up to this point. Please do keep those reports coming in and if we get any updates on this issue we'll be sure to let you know on the thread. Thanks!

Originally Posted by WaterNoWetness
Hi, I frankly have had incredibly ****ty luck this season in terms of teammates and enemies. I've faced boosters, cheaters, and smurfs. Along with throwing, leaving, and tking teammates and I'm a little bit frustrated, hopefully rightfully.

The boosting has gotten as bad as a match where I played against a guy with 4000 elo (i was 3100 elo at the time) and he was playing with unranked 2700 elo accounts. WE beat him actually, but I feel I should have to be beating teams of boosting plat 1's to be getting any elo. I sent in a support request with videos pictures and all that, and was told I was heard. But I'm yet to get any elo (taken or given) and he's still actively playing the game I've looked. Also ive had boosters on my team that o...

Read more

Originally Posted by r2jay
I am facing some problem and I know There are not many people in a situation like me. I don't know how to solve this problem.

I am living in Hungary at the moment but I am from South Korea.
So my steam is Korean account which means I pay for games in KRW. (and I want to keep that way because I spend my money from my Korean bank account.)
But still I am living in European country maybe that is the reason why Ubisoft store can not redirecting store to Steam and I can not purchase R6 credits at all.

Can you solve this problem or at least tell me what I can do?

Thank you.

Hey there.

Welcome to the forums
... Read more

Originally Posted by Tommo_.2
Any updates about this issue? Ive ended up losing MMR from ranked matches where it decides to change to controller layout when I go into a ranked match. Its gotten to the point where I have now uninstalled the game as I have given up with the extreme amount of issue I have had with my account. I have followed all the steps on your website and it continues to happen every other time I log into my account.

Hey there.

We'd certainly like to investigate this further with you to see if we can diagnose what might be causing this. To assist us with this we'd like to take a look over your system files.

The issue itself is still under activ... Read more

Hey there folks.

We did experience a brief period of server degradation earlier which has since been resolved

If you are still experiencing connection issues now please let me know!

Originally Posted by Huuhaa456._337
you ******g ******bags let some ******g dickhead into my account and temporarily suspended me you ******g potatoes and im haveing to use an alt to say this help ffs

Hey there.

This is your first and only warning, we will not accept abuse of any kind to other players or our staff. If you continue to do so you may be banned from the forums.

We will gladly look into this for you but we will need to so on a support case. You can reach us either through the ... Read more

Originally Posted by Schnitzel3001
thanks

No worries. Happy to help!

Originally Posted by Eleven-try
I have a serious problem with the game (Rainbow six siege). After several tries the game failed to connect and stayed offline. Sometimes it works, but mostly it doesn't. I can't imagine what is the problem, because I have this problem for nearly 3 weeks now, but I've reinstalled the windows on my pc so that I've reinstalled the game the ubisoft connect and the steam. I don't have any problem with the ubisoft connect I am always online and can accept invites from friends in game, but it's just not joining to the lobby. I hope you can help with my problem, I've attached a srceenshot where you can see the error code.
Thanks.

...

Read more

Originally Posted by P1iz
Yea how would I do that I have both a video and picture

Links would be fine. For the video I'd recommend uploading to a video host first and then sending us the link. Thanks!

Originally Posted by P1iz
The notifications saying so and so joined the game or friendly fire ones randomly get stuck on my screen for the whole game

Hey there.

If this issue is still happening if possible can you provide images or even better video of this we could take a look at please? Thanks!

Originally Posted by clarussigmusht
The items I opened for ps4 rainbow do not appear despite merging my PC account

Hey there.

Progress and unlocked/purchased items is not cross-platform compatible I'm afraid.

Originally Posted by mahdiawam900
Thanks for the information sir.

No worries!

Originally Posted by Tyronna
Hello,

I cannot connect the game that i bought on Steam with my Ubisoft Connect account. I tried to reseting my password, restarting Ubisoft Connect etc. nothing worked.

I keep getting this error; "There was a problem authenticating the ownership of this product".

Waiting for your help, thanks.

Hey there Tyronna.

Welcome to the forums!

This error you're seeing is because you're launching the game whilst signed in to this Ubisoft account where the game hasn't been activated. I have checked your account to verify this.

Are you aware of any other Ubisoft accounts you own? If so I would recomm... Read more

Hey there.

I'm sorry to hear you're having issues with launching the game due to this error.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the ... Read more