Ubi-Orion

Hi there.

I'm really sorry to see you've been experiencing these connection errors, does this happen often? Is it always the same error code?

These issues might actually be related to each other if you're experiencing crashes as well. Can I ask you to run through every step suggested here first of all please? If the issues persist still after doing so please get back to me to let me know.

Originally Posted by AVSManfred
Alright so shortly, I wanted to re-start queue to "Road to S.I. 2021" as i couldn't find a match for over 6 mins and got hit with match quit warning message, and trying to recconect to this match have lost me extra 10 min with no results either, before that I accidentally started and then stopped the queue to event(also without finding a match) as i wanted to do some training missions for weekly challange in Connect, and durign them i was hit with 30 min match quit penalty.
Don't know what is the cause of this bug, but hope it gets fixed before next week instalment of this event playlist

Hi there.

Sorry to hear you've encountered this. ... Read more

Originally Posted by Cerro_Barro
I have done the two factor multiple times, however when I return to the game it still says it is not activated yet and I can not play ranked.

Hi there.

You don't appear to own Rainbow Six: Siege on this account you've contacted us on so I think it's likely you've activated this on the wrong account.

If you've forgotten your login details to the account where you've purchased Siege on PC we can help you to recover access but you'll need to contact us via a support case. You can reach us either through the ... Read more

Originally Posted by The3DWaffleKing
Hello Ubisoft support, I tried verifying my game files once again and I still don't have access to the year one operators. Its been 4 weeks and I'm still having this problem.

Hey there.

Just to double check you're not talking about the original 20 legacy operators by any chance? I've checked your in-game inventory and you do seem to have the Y1 and Y2 operators. The 20 original legacy operators are ... Read more

Originally Posted by Temp.Xronier
and i come back with more info, so, the nvidia thing didnt work and neither did underclocking. i tried -10 - -100 which changed nothing, i don't understand this issue. might be hardware related as if you consider a case hardware then i upgraded that recently. in fact i believe it may be that as the issues did not persist when i was using my old case and i've also been having problems with my wifi adapter since then, so it may be that. thank you for the help though

No worries. If you are able to diagnose that the issues aren't hardware related please reach back out to us. Hope you manage to get it figured out. Cheers!

Originally Posted by steelion27
I got banned actually for nothing I need help
So much I killed 2 people wall bang and I got banned

Hi there.

Welcome to the forums.

We cannot discuss or investigate bans/sanctions over the forums I'm afraid. Please reach us on a support case and we'll be happy to look into it with you.

You can reach us either through the ... Read more

Originally Posted by I3d4f5g6hI
I feel like the reason that It refuses to open stems from these two lines in the launcher logs
[20572] 2021-01-30 11:44:31 [16448] ERROR Window.cpp (1330) SetWindowLocation failed with error 1400.
[20572] 2021-01-30 11:44:31 [16640] ERROR JobHttp.cpp (168) Http status code is 410 for url https://wallet.ecom.ubi.com/api/v1/w...8d5?country=US.
If someone knows how to fix this please let me know...

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Originally Posted by Chaddykins.PRIS
Error code 3-0x0001000B in Rainbow Six: Siege

This happened mid game. Four of my team had this, only two reconnected. The match was allowed to continue and we dropped MR because of it.

Please review and resolve this issue. It should not be happening on this type a game.

Solution, pause game until players return or cancel game back to main menu. It is not fair on competitive games to play against a team of 5 when we're 2 men down + one tk'er.

Sort it

Hey there.

Welcome to the forums.

Sorry to hear about your team's connection issues. If this becomes a regular occurrence please attemp... Read more

Originally Posted by ZsidauKaraj
Hey there again!


In general, I do not know much about my BAN either of its reason so I hope there is anybody who could check it.

Only thing I know that I have appealed because of my BAN earlier as well.

My first appeal was in 2018 Jule 13th.
So you can see I got my ban in 2018 and after my appeal I did not even check the websites because of my PC. After that I gave up but I do not remember that the staff helped me or sent me some supportive answers or no.
My username was AkosHUN1212.

Recently when I logged into my acc I just noticed that my username was -BIG- or something like that and my level was bigger so it means someone used my account and banned it out from the community.

...

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Originally Posted by KangColly
for ubi
fix my currency pack or digital pack on shop list
i cant refill my r6 credits
it already 4months still locked until now
zzzzzzzzzzzzzzzzzzzzzzzzzzzz

Hey there.

Welcome to the forums.

We do apologise for any inconvenience caused as a result of this. The team are aware of this particular issue and it is under investigation. I have let the team know you're affected by this.

Originally Posted by guest-09F5qvZ9
hi - i bought credits the other day and i haven't gotten them yet - i have prof on purchase

Hi there.

Welcome to the forums!

Sorry to hear about your missing credits, we can absolutely look into this with you. If they're still missing please send us your proof of purchase via a support case and we'll take investigate further.

You can reach us either through the ... Read more

Originally Posted by Urosyc
yeah if when the game crashes and I restart my computer or the game i cant join back

Hey there.

Welcome to the forums!

How often is your game crashing? Are you seeing any specific error messages? Is it crashing at any specific point or does it seem random?

If it's a regular occurrence for you I'd recommend attempting every step suggested ... Read more

Originally Posted by Warlock4848
Firstly thank you for your time, but sadly the activation code tab keeps opening after following these steps.
is it possible for the ubisoft support to solve this problem in just letting me run the game and ignoring the code in any way or do i have to return it?

i am thankful for every answer!

Hey there.

You shouldn't need to return the game no but we will absolutely look into this with you to try and get this sorted out for you via a support case.

You can reach us either through the ... Read more

Originally Posted by FormulaCast.BBE
I bought Maestro a few days ago, he was working perfectly fine until I tried to use his turret. It shows theirs an option for me to use the turret but it’s as if it’s not assigned a key bind. I have tried using multiple keys and right click to get it to work but nothing. I also tried verifying my files. If you know how to fix this please help.

Hey there.

Welcome to the forums!

Thanks for reporting this to us. I can confirm that this issue is known to the development team and is under investigation at the moment. Please keep an eye on the forums for updates. Thanks!

Hey there folks.

Sorry for the delay in getting back to you all on this.

I can confirm that the development team are aware of this issue where the volume level resets and it is under active investigation at the moment. Thanks for reporting this to us and please keep an eye on the forums for updates. Thanks!

Originally Posted by woltjohng
i have been trying to play ranked with my friend but after 1-2 minutes in the queue we get disconnected. He gets this error. We have tried everything and it doesn't seem to work

Hey there.

If you or your friend are still experiencing connection errors please give every step suggested here a try if you haven't already done so. If this doesn't help or you require further assistance please reach out t... Read more

Originally Posted by Tourist_Guy
I have the same problem. I attached a screenshot showing the context menu I get. Double click does nothing, except an invite if I hit the wrong place.


Hm, the image does not show... Hope this works: https://imgur.com/a/QgSqemF...

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Originally Posted by Llteral_Bot
when your in the middle of a ranked game and ubisoft connect just decides to stop working in the middle of the round, we lose and i cant restard the game fast enough to get back in so i lose and all becaause of the ******ed ubisoft connect, uplay was fine but you had to **** it up

Hey there.

I'm sorry to hear that and I can completely understand that it's frustrating when you're disconnected and it's out of your control. Has this happened again since then, does this happen frequently and can you recall any specific error messages?

Originally Posted by FurryMustache4
I messaged the twitter account for Ubisoft support and still haven't got anything? how long does it take?

Hey there.

I've just checked your account and it appears as though this was sorted out for you yesterday. If this isn't the case however please let me know. Thanks!

Originally Posted by Lickymickdicky
can you tell me what to do i've already unistalled the game and reinstalled it and it doesnt seem to work, i've contacted ubi through facebook and through twitter anyone know what to do????

Hey there.

I'm sorry to hear you're having issues with launching the game due to this error.

The first thing I would suggest is to attempt each step suggested ... Read more