Ubi-Orion

Originally Posted by HeniasMacias
I saw your post, and it made me worry more, because there is no answer from support. To contact with ubisoft support it is not easy(ubisoft connect doesn't let you send mail). I tried with GeForce Now support (as am currently playing through their platform) and they said"that i should contact with ubisoft because saves are in their cloud. Don't understand.;((

Hi there.

Has the save vanished entirely or is it available to load but appears as corrupt?

Hey there.

Unfortunately the link doesn't appear to have worked. Could you try posting a link to the image instead as well as a description of the issue you're experiencing? Thanks.

Originally Posted by gweber3075
Sadly, no. I was hoping there was a simple, logical explanation involving player error as that is easy to fix. The stock is not full and there are no warning signs. Everything looks OK but then he comes and apparently no goods get traded as it never goes above 77 (now it is at 77, happened last night after I posted).

Hey there.

So we can determine whether this is a bug or working as intended if possible could you provide us with a video demonstrating this please?

Originally Posted by DrivingRobin72
I was playing a ranked game and during the prep phase of the third round was give a 30 minute abandon penalty can someone else explain why this happened. I've had now have five abandon penalties in NEON DAWN because of this I'm getting very tired of this.

Hey there. Welcome to the forums!

Did you leave and rejoin queue a few times before you were put into a game? We are aware that if you leave queue just as you're about to be connected to a game it can cause this to happen after that match you were about to be connected has finished.

Originally Posted by croken717
Take a look at me trying to fire a bolt into the closet of the office; the first is iffy as I was rocked by an explosion...but the second one looks pretty clear to me. Would you agree that at the minimum, the 2nd bolt should have landed in the room? This seems to be an issue I can reproduce, in TH or MP.

Anyone else have this happen?

https://www.youtube.com/watch?v=fVAK6Uong70

... Read more

Originally Posted by N0r8ert
I think you should contact technical support, here you are unlikely to be helped by anyone

Hey there.

Welcome to the forums!

Yep that's what we told them to do and what we would encourage anyone else with this particular issue to do as well. Issues such as this are difficult for us to investigate entirely over the forums.

Thanks for your additional reports folks. This issue should be addressed with an upcoming patch.

Originally Posted by NayrSmith
hello, my in game username is NayrSmith and I am wondering how much longer until I can change it again, it has said 30 days for a while but it does not tell me how much longer. If anyone can let me know, thank you!.

Hey there.

Welcome to the forums!

In future for username queries we do have a thread for this in general player support which you can find ... Read more

Originally Posted by weldchar9i.
Dear Uplay, You can help if I forgot my email password and want to change my email and my password because I’m afraid a lot of people will log in.
Sincerely XxBroFanxX

Hey there.

Welcome to the forums.

In future we do have a ... Read more

Originally Posted by em1x-
This is shown in the video and in the screenshot attached to the reply
if screenshot/video doesn't work
click-> https://i.imgur.com/hqms80w.png

click-> https://www.youtube.com/watch?v=-5i-1t0-K4A
...

Read more

Originally Posted by Dr.Blade02
Hello, I hope you are doing well. I was queuing for a ranked game and I disconnected during the ban phase due to an internet connection issue. I have been trying to reconnect to the match for more than 30 minutes, but it just keeps saying reconnecting. I canceled the reconnecting and pressed it again. The same thing happen. The ranked match ended and it still says reconnecting. I lost mmr and got 30 minute ban for this. Please help me with this issue. Everytime I try to rank up I encounter a problem. I was silver but I dropped down to bronze. In almost every single match in bronze, there is a problem of some sort. a teammate leaves mid game in almost every match. There are tons of smurfs in bronze who should be plat or diamond which makes the ranked...

Read more

Originally Posted by ipatchyouUP
I'm talking about the external settings file.
In windows under Documents/My Games/ Rainbow Six- Siege/ [My ID].

I see. Are the settings not saving after restarting the game? Is that why you're trying to change the file manually?

Originally Posted by razore41
I purchased Tom Clancy's Rainbow Six Siege on steam, but there is no product in the ubisoft app.

Hey there. Welcome to the forums!

It's likely that you're signed in on the wrong Ubisoft account. If you're unsure of any other Ubisoft accounts you have please reach out to us via a support case.

You can reach us either through the ... Read more

Originally Posted by Naflae-_-0
I’ve only just gotten back into the game after 2 seasons and along with being around 800MMR lower than I was before I left, I have gotten the same bug as the first person mentioned (EXCEPT it’s already happened twice) and am now banned for 45 minutes despite winning the games that I went into.

I think I know what causes it though.

When you begin queuing and cancel it the game throws your account into a game even though you cancelled the matchmaking, when you try to reconnect you can’t, so you figure it’s a harmless glitch then BAM. Hour ban, -100to-200 MMR.

Hey there.

Welcome to the forums and thanks for contributing ... Read more

Originally Posted by Str0ll1ng
Well it seems I was premature in thinking the problem was fixed. After 3 days of working it has just crashed twice in a row on startup. SFC is fine so thats not the problem. Run out of ideas now except that it is an issue with the live game. As it doesn't seem to affect the TS, I am now hoping that the TS build will fix it when it goes live. Hopefully thats not too far away.

Hey there.

Can you submit your system files to us if you haven't already done so? They might highlight a potential issue. Hopefully you are correct if the TS seems fine for you but just in case we'd like to see if we can identify a cause.

You can reach us eithe... Read more

Originally Posted by W1K.Pyro
I think its NOT OK that streamers and YouTubers are treated differently then the other player.

Youtubers/Streamers are getting unbanned free skins, and when another player has something there is nothing to do.
Like they say everyone is getting treated evenly, when giving skins for free to a YouTuber says otherwise.

Sincerly W1K

Hey there.

Welcome to the forums.

This isn't the case. If a player is unbanned from the game after receiving a permanent ban it's after their account has been investigated by the Siege team first, there is no preferential treatment when it comes to a player being unbanned. The rules... Read more

Originally Posted by Atria1234
When some good export volume gets to the next level it doesn't get updated.

Pearls exported 8809/7000 but still shows as Epic:
https://imgur.com/ADMHndh

But I can put it in Legendary slot, it gets updated to Legendary but is locked and I can't remove it:
...

Read more

Originally Posted by gd6noob1
Hi,

Im experiencing an issue, when I step away from the game and my laptop's screen turns off, but the laptop is is still powered, the game crashes and I resume.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested ... Read more

Originally Posted by tricster1997
i can not ranked matchmaking playig 2 autenfication dont worked please fix this

Hey there.

I can see you have activated two step verification on this account you've contacted us on however it needs to be activated on the same account you're playing Siege on which doesn't appear to be this account.