Ubi-Orion

Originally Posted by IIBlurrII
Dear Ubisoft

I did not received Phase 2 charms (except blackbeard charm). I was watching JessGoat on Twitch for more than 4 hours every day and had ubisoft and twitch accounts connected. Can you help me?

Hey there. Welcome to the forums!

We can look into this for you but we'll need to do so via a support case, Please create a case with us and attach any supporting evidence you have for this to the case.

You can reach us either through the ... Read more

Originally Posted by Allbiirds
I played matches just this morning and haven't even turned my PC off and I get this message. I don't understand why, I haven't even used my computer since then because I was on errands.

Hey there.

This issue is usually caused by anitivirus/security software. Can you please ensure that both the game and Ubisoft connect is whitelisted? If the issue persists after doing so please let me know!

Originally Posted by lincoln_bullet
I can't connect to servers since the end of my last ranked match. I'm getting error 3-0001000B. Came out of nowhere. Restarted computer and router multiple times. Wtf

Originally Posted by lincoln_bullet
Logged out of ubisoft and can't log back in. Neat.

Hey there.

I'm sorry to hear that. If you're still having issues connecting to our server... Read more

Originally Posted by WaterNoWetness
I would like to say, the support channels are absolutely useless. The website gets nothing done and twitter never even responded.

You would know what the booster was doing and who he was if anyone paid attention to reports

Ill be glad to get that information to you but old love a guarantee that someones actually gonna be in touch cause you'd be surprised how little that happens. Otherwise I feel like im wasting my time as i have before a good bit

Thanks!

Hey there.

If you submit a case and let us know the case number we'll make sure someone gets back to you on the case

Originally Posted by BlizzardStorm96
Haven't been able to just play this game yet because of those error problems i'm also facing... Would be nice to find a fix
16/02/2021

Hey there. Welcome to the forums!

Just a heads up in future please try to create a new thread if there's no recent threads on the same issue you're experiencing.

The first thing I would suggest is to attempt every step suggested ... Read more

Originally Posted by STRIKER_WES
Constantly removed from R6 Siege about 60 seconds after joining an online match.

Kicked from match by battle eye. Reason: Corrupted Memory

The game has be reinstalled.

Battle Eye has been reinstalled.

My graphics drivers have been updated

My windows is up to date.

I've white listed Battle eye and siege.

I've verified file integrity.

both of my 16gbs of ram sticks have passed memory diagnostics.

Still being kicked by battle eye for "Corrupted Memory" about 60 seconds after joining an online game. Does not happen in offline games. has only occurred after the latest update of the game....

Read more

Hey again folks!

We have received some reports today that this issue might be being caused by MSI Dragon Center. If you have already done th... Read more

Originally Posted by Abaddon.R6
Doesn't work

I'm sorry to hear that. In that case can you submit your system files to us please? You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on ... Read more

Hey there folks.

Welcome to the forums!

This issue is most commonly caused by a background application being detected as a false positive by BattlEye so I would recommend attempting a clean boot first of all. If this still doesn't help then please try the following:

1) Scan your system for viruses/trojans/spyware and check your RAM for possible defects (using tools like Memtest86). If that doesn’t help, the game’s installation on your harddisk is possibly corrupted – therefore, try to reinstall the game.

2) Do you use the Windows Insider Build? If so can you please test if this issue occurs without it?

3) Please follow our Battleye TS:

o Use newest version of B... Read more

Originally Posted by rotisserie_pork
I was playing a game of rainbow six siege when my friend asked me which operator I got from the holiday pack. However I didn't get the holiday pack. I double checked and it is still not there. I am sure that I haven't opened it. Can it maybe be added to my account?

Hey there.

I have taken a look over your account and sadly, you are not eligible to receive a holiday pack. To be eligible for the pack you needed to connect to Rainbow Six: Siege at least once between the 17/12 and 05/01 and unfortunately no logins were made to Siege during this period on this account. Sorry to have to be the bearer of bad news in this situation! ... Read more

Hey there.

If you believe you've completed the requirements for the challenge can you send us any images or video that would back this up? We'd like to double check whether this is working as intended or is a bug. Thanks!

Originally Posted by DeToX_iB
I have the same problem and it happens on every shooter I play. I have owned 3 versions of the deathadder over the years and they have all ended up having this issue.

Originally Posted by CrmyLinguine
I've just had the same problem it's really annoying and I don't know why it is doing it all of the sudden.

Hey there.

Can you both confirm what exac... Read more

Originally Posted by Andreii6m
Thank you for replying so fast, unfortunately, it still doesn't work I tried Redbeard's advice and yours but it still didn't work.

Originally Posted by Andreii6m
When I open RainbowSix_BE this appears

14:18:30: Starting BattlEye Service...
14:18:38: Launching game...
14:18:41: Note: File blocks can be ignored if they don't cause problems with the game.
14:18:41: [INFO] Blocked loading of file: "C:\Windows\SysWOW64\uxtheme.dll"....

Read more

Originally Posted by lfrit-
I tried it all, and none of it seems to work, thanks for trying!

Hi there.

Are you using MSI Dragon Center by any chance? We have received some reports that ... Read more

Originally Posted by lfrit-
So I just loaded in to a ranked game after not playing for a while, and while we were loading in I got kicked for Corrupt Memory. After ban phase. I"m currently verifying game files. I looked up a whole bunch of stuff but it seemed the threads were pretty old. Any help is greatly appreciated.

Hey there

Welcome to the forums!

This issue is most commonly caused by a background application being detected as a false positive by BattlEye so I would recommend attempting a ... Read more

Originally Posted by JackMcDevin
I wasn`t waiting that long (like 30 seconds maybe) but I remembered that I wanted to change my loadout that is why I canceled the search.

It was about 20 minutes I would say but I am not sure

It was the 29th of January at about half past 7pm (CET)

Hey there.

I think this was likely very unfortunate timing and you left just as you were about to be connected to a game. However if this does become a regular occurrence for you then please do let us know.

Hey there folks.

I'm sorry to hear about these issues you've been experiencing.

Can I ask you all to try reinstalling the Ubisoft Connect client, Making sure it's running as administrator and ensuring that both Ubisoft Connect and the games you're playing are whitelisted in any antivirus apps you have?

If this doesn't help then please get back to me to let me know so we can investigate this further with you all. Thanks!

Originally Posted by hxrley.
Hello guys,

I'm having issues with my order. I purchased Rainbow Six Siege on the ubisoft store (site) today. After my purchase I went to the uplay launcher but the game did not appear in my library, I tried restarting my pc but it still didn't appear. I already submitted a ticket to the support service. but I didnt get a reply back yet, so I thought I would try this way.

I hope you guys can help me with my problem.

case number: 13993870
have a nice day.

Hey there!

Welcome to the forums!

There's nothing we can do on the forums I'm afraid to speed up this process however someone should get back to... Read more

Originally Posted by Zechry
I would like to know when was the last time I changed my name, and when is the next time I can change it

My details:
Current username: Zechry
Legacy username: Nenonzz

Hey there. Welcome to the forums!

Good news you don't have long to wait, you can change your username from the 4th of February

Originally Posted by GamerBoy443
Hi I made a new email address and set up a new account and I unlinked my old one from my game which I purchased from steam and then I logged into my new account via steam when running the game I was then promoted with the problem authentication ownership. I tried to use the connect us on the website and was hit with the live chat only but live chat is disabled. I changed email due to me not having access to the old one and if possible can you transfer all my level information over to my new one thank you.

Hi there.

Welcome to the forums!

This message is because I imagine your game is linked to your old Ubisoft account. You can o... Read more